2 of 2 Contract Performance Metrics Jobs in Lancashire

dashboards Support the team in creating and generating new reporting to expand the teams data set Responsible for the development and reporting of monthly performance metrics for both internal performance and external supplier performance Manage the teams SharePoint site, acting as an SME. What ...

analytics. Key responsibilities include: Leading and overseeing the Customer Service team to ensure KPI and SLA targets are consistently achieved Monitoring and analysing performance using Zendesk reporting tools (response times, resolution times, CSAT, etc.) Managing and optimising Zendesk workflows and automations Troubleshooting Zendesk-related issues and liaising with technical … support when required Handling complex or escalated customer issues with professionalism and commercial awareness Producing performance reports and insights for senior leadership Using Zendesk analytics to recommend and implement service improvements Ensuring clear, compliant communication aligned to SOPs and regulatory standards Maintaining accurate documentation and data privacy compliance Exploring ...