7 of 7 Contract Service Delivery Jobs in Lancashire

ASAP Clearance Required: SC Clearance & BPSS On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours. Rate: To be discussed Role Overview ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This … role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment. Key Responsibilities Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency. Act as 'smart hands' for other IT teams and Service Management to support business continuity. Troubleshoot and resolve technical More ❯

ASAP Clearance Required: SC Clearance & BPSS On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours. Rate: To be discussed Role Overview ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This … role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment. Key Responsibilities Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency. Act as "smart hands" for other IT teams and Service Management to support business continuity. Troubleshoot and resolve technical More ❯

Location: Remote working with occasional travel to client sites Rate: 45.46 per hour Duration: 6 Month Contract The role: The Cyber Capability Centre Delivery Lead will: Report into the Cyber Capability Centre Delivery Manager and will work within a dedicated Cyber Capability Centre function, responsible for the planning and execution of delivery workstream activities. Collaborate with other … teams to ensure effective cyber security across the organization. Form and manage multi-displinary delivery teams comprising subject matter experts throughout the EIT Cyber organisation. Identify and plan activities as well as lead in all aspects of the delivery lifecycle, including identification and request of resources, to ensure the work packages and products implemented add value to the … and customer satisfaction to allow the EIT Cyber Security function to meet its strategic and tactical goals. In doing so, they will adhere to any defined internal BAE Systems delivery assurance processes set out as prerequisites and collaborate across Sectors, Lines of Business and functions, including managing 3rd parties where required. Works under broad direction. Work is often self More ❯

Location: Remote working with occasional travel to client sites Rate: £45.46 per hour Duration: 6 Month Contract The role: The Cyber Capability Centre Delivery Lead will: Report into the Cyber Capability Centre Delivery Manager and will work within a dedicated Cyber Capability Centre function, responsible for the planning and execution of delivery workstream activities. Collaborate with other … teams to ensure effective cyber security across the organization. Form and manage multi-displinary delivery teams comprising subject matter experts throughout the EIT Cyber organisation. Identify and plan activities as well as lead in all aspects of the delivery lifecycle, including identification and request of resources, to ensure the work packages and products implemented add value to the … and customer satisfaction to allow the EIT Cyber Security function to meet its strategic and tactical goals. In doing so, they will adhere to any defined internal BAE Systems delivery assurance processes set out as prerequisites and collaborate across Sectors, Lines of Business and functions, including managing 3rd parties where required. Works under broad direction. Work is often self More ❯

user platforms including Exchange and SharePoint Troubleshooting endpoint and infrastructure issues, ensuring uptime and performance Supporting data protection, compliance, and cybersecurity best practices Assisting in identity and access management service delivery Contributing to digital transformation initiatives and ongoing product improvements Skills Experience in end-user or platform engineering Demonstrated experience with VDI and endpoint security solutions Excellent problem More ❯

manage systems and components within physical and virtualised environments. Collaborate with architects and cross-functional teams to design and integrate new network solutions . Prepare and execute detailed technical delivery plans, ensuring adherence to governance and change control. Monitor system performance, security, and sustainability across the network. Maintain comprehensive documentation and knowledge management for operational transparency. Troubleshoot complex issues … across multi-tier environments, ensuring robust and secure service delivery. Support continuous improvement and product development, providing feedback and implementing enhancements. Facilitate collaboration with product owners, architects, and other engineering teams to align on platform and infrastructure strategies. Within Your First 6 Months You Will Contribute to the low-level design of a new enterprise-grade on-prem network. More ❯

Role: Contact Centre Director (Helpdesk) Location: Manchester, UK Type: Inside (IR35) Key Responsibilities Strategic Leadership Develop and deliver the overall Helpdesk strategy, aligned with client vision, values, and customer service objectives. Define and implement a clear operating model that ensures efficiency, consistency, and high-quality service delivery. Lead transformation programmes that enhance digital capability, self-service, automation … Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for … money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large-scale helpdesk or contact centre operations, ideally in a multi-client environment. Strong understanding of end-to-end workflow management, including call handling, triage, escalation, resolution, and customer feedback More ❯