3 of 3 Contract Service Delivery Jobs in Lancashire

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

systems, processes, and operational landscape. What you'll be doing: Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey … mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations. Support the development of project mandates, business cases and other governance documentation. Gather ...

environment, so you will need both the technical craft to build well and the credibility to work directly alongside client stakeholders and the wider delivery team. What you'll be doing Designing, developing and configuring Microsoft Dynamics solutions to support the call centre and customer service function Working … closely with the call centre team to understand how they operate and translating that into practical improvements Building customisations, workflows and integrations that streamline service delivery and improve the customer journey Collaborating with the consulting delivery team, business analysts and client stakeholders to turn requirements into working ...