of Bentley Cloud-hosted platforms. Familiarity with SAML, LDAP, or Active Directory for authentication. Certifications in Oracle Primavera or Bentley ProjectWise are a plus. Soft Skills: Analytical thinker and strategic collaborator. Self-motivated and adaptable in evolving environments. Skilled at building cross-functional relationships between business, engineering, and IT stakeholders. Effective communicator, capable of training users and managing system More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Robert Walters
this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategicthinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT More ❯
and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software … Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
The University of Manchester
shape how one of the UK's leading research universities harnesses AI to transform education, reimagine research practices, and reshape operations. We're looking for someone who can combine strategic insight with practical delivery - a bridge between emerging technologies and real-world institutional challenges. What you will be doing: You'll be part of a small, high-impact Skunkworks … and operations. Acting as a primary point of contact for stakeholders, building strong partnerships across faculties, services, and external collaborators. Supporting the Director in providing inspirational leadership and turning strategic vision into concrete plans. Coordinating multi-disciplinary project teams, ensuring projects are delivered effectively and decisions are made quickly. Helping to develop business cases for scaling up successful pilots More ❯