1 of 1 Contract Service Desk Analyst Jobs in Leatherhead

Job summary This role is to cover maternity leave until the 6th Feb 2026. As a Service Desk Analyst at Surrey and Borders NHS Trust, you will be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date … job Main Duties What You'll Do: Act as the first point of contact for all IT support requests via phone and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. … Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects to contribute to team development and improve service delivery. Assist in testing and deploying new tools and technologies as required. Participate in regular training to build and expand your technical skillset. What We're Looking For More ❯