2nd Line Helpdesk support specialist
- Hiring Organisation
- Chapman Tate Associates
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £180 - £200 per day
internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment … client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver product training, knowledge, and expertise to staff and clients. Respond promptly to support requests via phone, email, or in-person and provide timely solutions. ...