Senior Service Designer - £570p/d Inside IR35 - Remote
Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
Exalto Consulting ltd
profile national application used by millions of citizens. This role focuses on improving and expanding key user journeys within a widely used digital service. You will lead user centred design activities across the full lifecycle, working closely with product, research and development teams to ensure that user needs are met and service quality is maintained at scale. What you … will be working on Enhancing an existing national digital service with a focus on prescription and medication journeys Producing high quality service design artefacts including service blueprints, personas, user needs maps, journey maps and future state proposals Leading design thinking activities and ensuring user needs inform product decisions Owning and maintaining the user needs repository Supporting user … research activities and usability testing Working with senior stakeholders to present findings and recommendations Collaborating with cross functional teams to guide delivery Required experience Strong background in service design within public sector digital services Experience working in GDS or large scale NHS digital environments Deep understanding of design thinking and user centred design Proven ability to More ❯
Employment Type: Contract
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