Salesforce Service Cloud & Agentforce Technical Architect
- Hiring Organisation
- Vallum
- Location
- Leeds, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Responsibilities: Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams. Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness. Design scalable Service Cloud capabilities including Case Management, Omni … Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns. Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment ...