2 of 2 Contract User Experience Jobs in Leeds

platform that provides the latest Tools & Technology to our colleagues. We pride ourselves on understanding the individual needs of our colleagues and use this knowledge to offer first class User Experience and IT support. Our Customer Journey Managers (CJMs) play a crucial role in Understanding, Orchestrating and Optimising Journeys while ensuring the needs of the Customer remain at … for continuous improvement of journeys and for orchestrating cross functional boundaries to ensure journey effectiveness. Our CJMs work collaboratively with Product, Design and Engineering teams to ensure the intended user experience, journey or processes are accurately represented. Responsibilities: As a Lead Customer Journey Manager, you will be responsible for;* Independently understanding Customer Journeys end to end.* Leading the … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco More ❯

needs. Key Responsibilities Collaborate with engineering, support, and operations teams to define and embed support models. Lead onboarding and migration initiatives for new technologies and services. Coordinate and support User Acceptance Testing (UAT) and functional testing. Build and refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. … Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g., Azure Monitor, SCOM). Experience coordinating UAT and functional testing . Process & Delivery … Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in fast-paced, cross-functional environments . Detail-oriented More ❯