IT Service Desk Analyst
- Hiring Organisation
- Matched Group
- Location
- Leek, Staffordshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £150 - £200 per day
Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution … levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails Diagnosing and resolving incidents, including troubleshooting Implementing standard changes and fulfilling service requests Managing hardware break/ ...