1 of 1 Contract Workload Management Jobs in Leicester

efficient workplace culture. The primary responsibility of this role is to support the HR Business Support team by managing incoming queries through the HR Admin mailbox. This includes: Ticket Management : Monitoring and responding to emails via the ServiceNow ticketing system. Query Resolution : Researching answers to HR-related questions or escalating/assigning tickets to appropriate team members when necessary. … Call Handling : Answering calls on the general HR advice line, although most of the workload is email-based. Collaboration : Working closely with the HR Business Support team to ensure timely and accurate responses to employee queries. Key Skills Excellent written and verbal communication Good interpersonal Strong customer service Highly motivated, enthusiastic & flexible Able to work autonomously or as part … of a Good attention to Able to multitask and prioritise workload to meet demanding Responsive and proactive when a task is Ability to keep calm and stay focused under Strong IT skills, including Microsoft Good HR administration experience Desirable Knowledge and experience of Workday Workload Management tool: ServiceNow Experience working in a shared services environment More ❯