1 to 1 of 1 Contract Continuous Improvement Jobs in Leicestershire

customers for the Service Desk function and deliver against the ITIL Framework. The Operational Service Desk manager will aim to: Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying opportunities for optimisation. Implement service improvement initiatives to enhance … post incident reviews Able to co-ordinate root cause analysis Responsible for Change management Responsible for Release management Provide Service Level management and reporting Continuous Service Improvements with proactive identification of service improvements Design robust incident and problem management processes to quickly identify, prioritize, and resolve service disruption and more »