2 of 2 Contract Customer Engagement Jobs in Leicestershire

Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: £500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the organisation's strategic … approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a … sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers and root causes of More ❯

and produce growth forecasts and respective PLM-S strategy meeting to ensure product development occurs to meet market demand Analyze competitor portfolio to establish differentiation for portfolio across markets Customer Engagement: Attend strategic events, record and distribute key information and be an ambassador for Siemens Grow overall customer satisfaction as well as revenues from key accounts/… stakeholders Foster authentic and personal relationships with customers and stakeholders from the earliest stages of business development Be the 'voice of the customer' and ensure their outcomes, benefits and aspirations are understood and communicated effectively to inform new technology developments within Siemens Rail Infrastructure & CIS Creative thinker who is used to working under pressure and to tight/challenging … deadlines (essential) and present new commercial ideas to the rail market Bids: Lead customer focussed proposal generation through handover to bids Develop, as appropriate specific opportunity capture plans in accordance with company processes and standards Involvement in pre and post bid submission negotiations with the client encompassing technical, financial and commercial considerations Lead market & competitor analysis activities to identify More ❯