3 of 3 Contract Azure Jobs in Lincoln

Skills Dynamics 365 Customer Service/Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows ...

agents Speech recognition & text-to-speech concepts Error handling, retries, and graceful fallbacks Integration Dataverse read/write Calling Power Automate flows and connectors Azure Communication Services (ACS) 365 Contact Centre Telephony Consultant ACS fundamentals Voice, SMS, and calling capabilities Phone numbers, call automation, and call routing Integration with ...

including topics, triggers, variables, and conditional logic. Implement speech recognition, text-to-speech capabilities, error handling, and retries. Integrate Dataverse, Power Automate flows, and Azure Communication Services with Dynamics 365. Monitor, troubleshoot, and optimise telephony performance, including call logs, bot transcripts, and session diagnostics. Ensure security, compliance, and role … contact centre telephony concepts, including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational experience in monitoring, troubleshooting, and optimising call centre solutions ...