3 of 3 Contract Event-Driven Jobs in Lincoln

Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational experience in monitoring, troubleshooting, and optimising call centre solutions . Excellent solution design skills focusing on failover, scalability ...

routing Integration with Dynamics 365 Connecting ACS to Omnichannel voice Context passing between ACS, Copilot Studio, and D365 Data, Integration & Automation Power Automate Event-driven flows (call start/end, bot outcomes) Logging, notifications, and downstream actions Operational & Non-Functional Skills Monitoring & troubleshooting Call logs, bot transcripts, session ...

Dynamics365ContactCentreTelephonyConsultant365ContactCentreTelephonyConsultant PlatformSkills365ContactCentreTelephonyConsultant Dynamics365CustomerService/ContactCentre365ContactCentreTelephonyConsultant Caserouting,queues,workstreams,agentexperience Omnichannelconfiguration(voice,chat,messaging) Telephony&IVR365ContactCentreTelephonyConsultant Contactcentretelephonyconcepts365ContactCentreTelephonyConsultant Callflows,IVRmenus,DTMF,callqueues,transfers Businesshours,holidays,failoverscenarios CopilotStudio(Agents&IVRBots) CopilotStudioagentdesign365ContactCentreTelephonyConsultant Topics,triggers,variables(local/global) Conditionallogicandconversationflowcontrol ...