2 of 2 Contract User Experience Jobs in Lincoln

Skills 365 Contact Centre Telephony Consultant Dynamics 365 Customer Service/Contact Centre 365 Contact Centre Telephony Consultant Case routing, queues, work streams, agent experience Omnichannel configuration (voice, chat, messaging) Telephony & IVR 365 Contact Centre Telephony Consultant Contact centre telephony concepts 365 Contact Centre Telephony Consultant Call flows … IVRs, timing issues Security & compliance awareness Role-based access, data protection, call recordings Solution design End-to-end call journey design Failover, scalability, and user experience focus Teams Telephony Integration SBC and ICS Integration Teams Dynamics 365 Omnichannel voice integration Session and context handling ...

maintained. Collaborate on Teams Telephony integration, SBC/ICS setup, and session/context handling. Provide expert guidance on solution design, scalability, failover, and user experience. Person Specification Must Have: Proven experience with Dynamics 365 Customer Service/Contact Centre . Strong knowledge of contact centre telephony concepts … including IVR, call routing, and DTMF . Hands-on experience with Copilot Studio agents and bots . Experience integrating Azure Communication Services with Dynamics 365. Strong Power Automate skills for event-driven flows and automation. Operational experience in monitoring, troubleshooting, and optimising call centre solutions . Excellent ...