1 of 1 Contract Incident Management Jobs in Liverpool

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...