Italian Speaking IT Support
- Hiring Organisation
- eTeam Workforce Limited
- Location
- Livingston, West Lothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Skills: Fluent Italian speaker (spoken and written) to support Client Group colleagues. Proven 1st/2nd line Service Desk experience (chat-first support and incident management). Strong customer service and communication skills. Experience with ITSM/ticketing systems, logging incidents and managing SLAs. Experience supporting Windows … internal applications. Knowledge base/documentation mindset with process improvement focus. Experience collaborating with 3rd line support teams and managing escalations. Understanding of major incident management or disaster recovery procedures. Experience Required: Minimum 1 year of IT Service Desk experience. Ideally 3-4 years in a similar Service ...