2 of 2 Contract Business Process Mapping Jobs in London

Role: Senior Business Analyst - Commercial and Operations Location: London - 2-3 days per week onsite Duration: 12 Months Day rate: £700 Inside IR35 We are seeking an experienced Senior Business Analyst with strong SAP ECC expertise and proven knowledge of Oil & Gas Midstream Commercial and Operational processes … support a major European transformation programme. This role will be responsible for driving business design activities, facilitating workshops, gathering and validating requirements, and acting as the key link between business stakeholders and technology delivery teams throughout the programme lifecycle. The technology landscape is centred around SAP ECC, with ...

understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery across the full project lifecycle. Working closely with business stakeholders, architects, developers, telephony teams … product owners, you will help shape and deliver modern CRM and contact centre capabilities that drive operational efficiency and improve customer outcomes. Key Responsibilities Business Analysis & Stakeholder Engagement Lead discovery workshops, requirements gathering sessions, and stakeholder interviews. Work closely with customer service teams, business users, and product owners ...