16 of 16 Contract Customer Engagement Jobs in London

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

Consultant Location: London, UK (3 days WFO) Duration: 6 months (Inside IR35) Job Description: 5-8+ years of experience in Marketing Automation, Customer Journey Orchestration, and Campaign Management. Design, configure, and implement Adobe Journey Optimizer (AJO) solutions for personalized customer engagement. Create and manage Real Time … batch customer journeys, campaigns, offers, and decisioning strategies. Configure customer profiles, audiences, events, and journey triggers using Adobe Experience Platform (AEP). Develop omni-channel campaigns across Email, SMS, Push Notifications, In-App Messaging, and Web Channels. Collaborate with business and marketing stakeholders to translate requirements into customer ...

months fixed term maternity leave contract. As a Marketing Manager specialising in email and SMS, you'll be a key member of our Customer Marketing Team. You will play a central role in planning, building, delivering and optimising email and SMS communications to over 915,000 customers … Motability Scheme. You will be responsible for the end-to-end delivery and development of our core email and SMS customer communications. Working in Salesforce Marketing Cloud (SFMC), you'll create, schedule, test and deploy campaigns that support customers through their lifecycle. From prospect conversion, joining the Scheme ...

Microsoft Dynamics 365 CRM Technical Consultant (omni channel/contact centre/Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial … month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service/contact centre), please apply. Skills Required: Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice). Strong ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like Braze. ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will … customers and the business. This is a pure Senior Digital Product Manager/Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership & Vision Define ...

industry-leading software for creating, managing, and delivering engaging digital content across multiple channels. The Opportunity The company is experiencing significant growth within the customer experience technology market and is looking for an experienced Enterprise Account Executive to help drive strategic expansion. This role requires a proven enterprise sales … professional with a track record of securing complex, high-value opportunities while collaborating across solution consulting, digital strategy, product specialists, industry experts, marketing, and customer success teams. Key Responsibilities Manage a portfolio of large, strategic enterprise accounts. Build strong client relationships, maximise value from existing investments, and identify opportunities ...

Company Our client is an ambitious and fast-growing international technology/marketing business delivering innovative digital solutions that help organisations improve operational efficiency, customer engagement and business performance. Working across a range of sectors, the organisation combines technology, data and digital innovation to build scalable platforms that … support business growth and deliver exceptional customer experiences. As part of a significant technology programme, they are seeking an experienced CRM Full-Stack Software Engineer to join the development team on an initial 3–6 month contract. This role will play a key part in enhancing and scaling ...

Analyst Location: London Duration: 12 FTC Description: We are seeking a highly analytical and technically skilled CRM Data Analyst to join our growing Global Customer team. In this role, you will leverage data to drive meaningful customer engagement, optimize CRM strategies, and support the brand's ambition ...

Engineer to join a rapidly growing organisation. This is a unique opportunity for someone who thrives at the intersection of product leadership, AI innovation, customer engagement, and commercial strategy. You'll operate across the full product lifecycle shaping roadmaps, working closely with engineering teams, engaging senior stakeholders ...

with content and visual designers will be key to driving successful projects. Key Responsibilities: Design and prototype user-friendly mobile app interfaces that enhance customer engagement. Conduct user research and testing to gather insights and validate design concepts. Create wireframes, user flows, and interactive prototypes to communicate design ideas ...

recently migrated the majority of its ERP processes into Salesforce, making the platform central to day-to-day operations across sales, revenue operations, customer engagement, finance and wider business processes. As a result, this role requires someone who can not only maintain and optimise the platform technically ...

integrations across the ServiceNow platform. This role is critical to enabling seamless communication between ServiceNow and key ecosystem platforms, with a strong focus on customer engagement, workflow automation, and operational resilience. The successful candidate will be delivering integrations across the listed below, however you don't have ...

regional marketing strategies aligned with business objectives across the EMEA region. Own integrated marketing plans, campaigns, and event programmes to drive pipeline growth and customer engagement. Manage regional marketing budgets and optimise investment based on campaign performance and ROI. Lead the planning and delivery of executive events, customer … campaign success metrics. Partner closely with Sales, Product Marketing, and other cross-functional stakeholders to support go-to-market initiatives. Ensure a consistent customer experience and messaging across all regional marketing activities. Provide leadership and guidance to marketing and event team members where required. Potential line management ...

passionate about cloud technologies, enterprise cyber defence, and emerging AI security challenges. Working closely with internal stakeholders, you will provide security expertise during customer engagements, support responses to technical security enquiries, and help strengthen the organisation's security messaging and positioning. Key Responsibilities Support commercial teams by providing expert … guidance on cloud security during customer and prospect engagements. Respond to customer security questionnaires and technical security enquiries. Contribute to the development and communication of the organisation's security strategy and messaging. Act as a trusted subject matter expert on cloud security and cybersecurity best practices. Collaborate with ...