18 of 18 Contract Customer Experience Jobs in London

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement … enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions spanning ...

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will … bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery ...

vulnerabilities, and opportunities for improvement, and take ownership of escalation. Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available … validate impacts and communicate to all stakeholders technical status updates. Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available ...

Track adoption metrics, KPIs, risks, and mitigation actions. Develop post-implementation sustainment plans and contribute reusable change management best practices. Essential Requirements 5+ years' experience in organisational change management, adoption strategy, or consulting. Experience supporting enterprise software implementations, ideally across marketing technology, CRM, CMS, or digital platforms. Strong … stakeholder engagement, facilitation, and presentation skills, including senior executive audiences. Experience producing readiness assessments, communication plans, training programmes, and adoption scorecards. Excellent communication skills and the ability to work independently in a remote, client-facing environment. Bachelor's degree or equivalent professional experience. Desirable Adobe Change Management Prosci, ADKAR ...

Freelance CX Director. Personalisation, global luxury brand Remote (UK-based) £575 per day, outside IR35 Start 2 November 2026 A global jewellery brand wants its website, app, emails and stores to change based on how each customer shops. This first project is about working out what that looks like … what they can do now, and where they want to get to. You'll lead the CX side, working with the agency's strategy director and the brand's teams around the world. What you'll be doing: Reviewing the brand's existing adaptive and personalisation work Co-leading ...

Fashion Trading Lead Shape the Future of Fashion Commerce Are you passionate about fashion, customer experience, and using data to drive commercial growth? We're looking for a Fashion Trading Lead to play a key role in accelerating category performance, driving innovative trading initiatives, and delivering exceptional buying … opportunity to join a fast-paced and collaborative team where you'll help shape strategy, influence cross-functional stakeholders, and lead initiatives that grow customer engagement and category revenue. What You'll Be Doing As the Fashion Trading Lead, you will be responsible for identifying opportunities to grow ...

creativity can make. Responsibilities Own the design strategy and vision for a product area within International, connecting near-term experimentation to durable, high-quality customer experiences across markets. Be accountable for experience quality and business results, including customer growth, activation, conversion, and retention. Drive an AI-first … hubs. Influence cross-functional partners and leaders with craft-forward storytelling and research-backed points of view. Align teams on target customers and the experience needed to win them in each market. Mentor and coach designers, and help shape the team's design standards and operating model ...

performance domains, outcomes, KPIs, definitions, ownership and reporting cadence. Dashboards & Performance Reviews: Support reporting templates, dashboards and monthly or quarterly reviews covering delivery effectiveness, customer experience and organisational health. Track actions and support continuous improvement. Change & Adoption: Support the rollout and adoption of DigitalHub and the Performance Management … solving. Ability to manage competing priorities, track actions and meet deadlines. A collaborative, proactive approach with a focus on governance, adoption and continuous improvement. Experience/Qualifications Required: A relevant qualification in Communications, Business Management, Information Systems, Project Management or a related field, or equivalent experience. Experience ...

multidisciplinary transformation team, working alongside service designers, business analysts, product specialists, developers and housing subject matter experts. You will help shape the future customer experience for Housing Repairs, translating complex business and user needs into elegant, accessible and scalable digital solutions. From concept development through to delivery-ready … compliance and operational effectiveness. This role would suit a highly creative and detail-oriented UX/UI professional who is equally comfortable working on customer journeys, interaction design, visual design systems and complex digital products. Key Responsibilities Create exceptional visual design across web and interactive platforms, with a focus ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys that … further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant/Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The successful candidate will possess deep technical expertise across Dynamics 365, Power Platform, Azure and modern digital contact centre platforms … with experience integrating telephony, AI and omnichannel customer service capabilities. Key Responsibilities Lead the technical design and implementation of Dynamics 365 Contact Center and Dynamics 365 Customer Service solutions. Design end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service capabilities. ...

vibrant team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering top-notch customer support. Key Responsibilities: As a Support Bar Analyst, you will play a crucial role in ensuring an exceptional experience for customers. Your responsibilities … will include: Providing expert support and guidance to customers regarding product inquiries and technical issues. Analysing customer feedback and data to identify trends and areas for improvement. Collaborating with cross-functional teams to enhance the overall customer experience. Assisting in the development of support materials and resources ...

Business Automation Consultant Location : London Bridge Salary : £58,500 - £70,000, depending on experience 12 Month Maternity Cover Hyde is looking for a Business Automation Consultant to improve how the organisation works by designing and delivering automation across key business processes. The role focuses on reducing manual effort, lowering … cost and risk, and enhancing speed, accuracy, and customer experience. Working with teams across the organisation, the role identifies where automation will add the most value. It turns complex processes into simple, well-controlled automated solutions that are secure, scalable and support long-term business needs. The role also ...

organisation. The role will work closely with designers, product teams and senior stakeholders , using research and evidence to shape design decisions, product direction and customer experiences. Key Responsibilities as a UX Researcher Deliver end-to-end user research across multiple initiatives, managing priorities and delivering efficiently. Plan and conduct … design leadership to influence strategic direction and product outcomes. Work independently from research scoping through to delivery , taking ownership of research quality and impact. Experience you'll need Mid-to-senior level experience in User/UX Research within Banking/Financial services. . Strong experience working ...

months. This is an exceptional opportunity to leverage your expertise in machine learning and statistics to drive impactful data science solutions that enhance customer experiences and optimise business operations. Role Overview: As a Data Scientist, you will be at the forefront of developing and deploying machine learning models that … directly influence decision-making processes, customer service, and overall business performance. Your work will involve: Designing and implementing robust machine learning models and data pipelines. Experimenting with innovative approaches to translate complex business challenges into actionable data science solutions. Evaluating model performance through rigorous statistical analysis and assessing business ...

interact with existing services, APIs and business logic, laying the foundations for a wider AI strategy focused on intelligent automation, agentic workflows and personalised customer experiences. This is a senior, hands-on position offering significant technical ownership, architectural influence and direct collaboration with the CTO and wider engineering teams. … technical architecture, delivery priorities and the wider AI roadmap. Provide technical leadership, mentor engineers and drive the adoption of AI Key Requirements Strong commercial experience in senior backend, platform or software engineering roles, with the ability to lead technical design and delivery. Advanced TypeScript, JavaScript and Node.js experience ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...