11 of 11 Contract Customer Experience Jobs in London

key milestones on time and to budget. Identify new high priority business needs or important backlog items and prepare detailed requirements. Monitor competitors and industry advancements to help drive customer journey and customer experience improvements. Clarify and extract detail on high level business problem statements and determine a tactical fix or factor in the resolution within the … systems analyst to better understand technical implications, constraints, and capabilities and use this understanding to assess and communicate solution viability, timelines and priorities. Essential/Desirable Criteria: Analytical based experience within the Financial Services, Compliance or Technology sector. An understanding of the software development lifecycle and the mindset and adaptability towork well within an Agile team. Ability to think … ability to clearly express technical concepts to your team and management level colleagues. Natural relationship builder who maintains honest, collaborative, and constructive relationships within all levels of an organisation. Experience in either: Software design and analysis Software maintenance Process Improvement Process Mapping Data Analysis Database admin or design CRM Management Team player, customer focused, analytical, great interperson skills More ❯

key milestones on time and to budget. Identify new high priority business needs or important backlog items and prepare detailed requirements. Monitor competitors and industry advancements to help drive customer journey and customer experience improvements. Clarify and extract detail on high level business problem statements and determine a tactical fix or factor in the resolution within the … systems analyst to better understand technical implications, constraints, and capabilities and use this understanding to assess and communicate solution viability, timelines and priorities. Essential/Desirable Criteria: Analytical based experience within the Financial Services, Compliance or Technology sector. An understanding of the software development lifecycle and the mindset and adaptability towork well within an Agile team. Ability to think … ability to clearly express technical concepts to your team and management level colleagues. Natural relationship builder who maintains honest, collaborative, and constructive relationships within all levels of an organisation. Experience in either: Software design and analysis Software maintenance Process Improvement Process Mapping Data Analysis Database admin or design CRM Management Team player, customer focused, analytical, great interperson skills More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying … priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices More ❯

of personalised and impactful push notifications in a retail environment. This position bridges the gap between business stakeholders and development teams, ensuring the delivery of a product that enhances customer engagement while aligning with company goals. As Product Owner you will be responsible for: Defining and communicating a clear vision for the retail push notifications programme, ensuring alignment with … overall business objectives and customer needs. Working closely with analytics, technology, and customer journey teams to gather requirements, prioritise features, and ensure seamless integration into the overall customer experience. Maintaining and prioritising a product backlog, clearly articulating user stories, features, and technical requirements to the development team. Leveraging customer insights, analytics, and feedback to refine the … value. Collaborating with development teams to ensure high-quality implementation, testing, and iteration of features, adhering to agile methodologies. Staying updated on advancements in retail technology, mobile communications, and customer engagement strategies to continuously improve the programme. What we require from the Product Owner: Proven experience as a Product Owner or similar role, ideally within retail, E-commerce More ❯

per week in the office and 2 days working from home) Contract - Via Umbrella company Until March 2026 Are you a savvy marketing professional with a passion for driving customer engagement and loyalty? If so, this exceptional CRM Marketing Manager role could be the perfect fit for you! The CRM Marketing Manager will be responsible for leading the migration … of the company's marketing platform and developing effective CRM strategies to enhance the customer journey. You will have the opportunity to make a significant impact on the business, shaping the future of the company's marketing initiatives. Key Responsibilities of the CRM Marketing Manager: Oversee the seamless migration of the company's marketing platform to ensure a smooth … transition Develop and implement innovative CRM strategies to improve customer engagement and retention Manage and optimise customer journeys, ensuring a consistent and personalised experience Collaborate with cross-functional teams to align marketing efforts with the company's overall business objectives Analyse customer data and insights to inform strategic decision-making and drive continuous improvement Qualifications and More ❯

our staff through our SMART Working policy outlining our approach to agile and flexible working Closing date: 1 st July 2025 Can you extract meaning and create visibility of customer wants, needs and experiences and looking for an opportunity to shape a business based on your expertise? We are RCNi, part of the Royal College of Nursing Group. We … extraction processes. Work with marketing and BIS to improve segmentation and targeting from CRM to optimise business activities. 2. Maintain operational and technical processes that support B2C payment processing, customer onboarding and product fulfilment. Coordinate changes to Business and Operational Support (BOS) systems linked to implementation of Microsoft Wave releases, CRM upgrades, product testing, defects fix testing and SilverBear … and price updates in the CRM. Work with stakeholders as appropriate to identify and solve problems and bugs. 3. Act as RCNi lead in CRM-related projects to optimise customer experience, as directed by a member of the executive team. Take an active role in all CRM (RCN or RCNI initiated) projects that impact on RCNi commercial activity. More ❯

landscape? Our client is seeking a skilled individual to join their team for a 12 month contract focused on a Murex Migration Programme. This role is pivotal in enhancing customer journeys and optimising the end-to-end customer experience through collaboration and strategic insights. Key Responsibilities: Collaborate with the Product Owner and product team to understand and … measure customer journeys, ensuring a technology-driven approach to integration across functions. Drive continuous improvement initiatives to enhance customer experience, both internal and external, while keeping customer needs front and centre. Work closely with stakeholders across Product, Finance, Risk, Markets Operations, and Engineering to ensure user experiences and journey designs are effectively represented. Participate in agile … designing user stories, documenting requirements, and addressing functional challenges in design authority meetings. utilise insights to inform prioritisation and design choices within the feature team. Must-Have Skills/Experience: A minimum of 10 years in the financial services sector. At least 5 years of experience as a Customer Journey Manager or Business Analyst, with a proven More ❯

be responsible for: As a Digital Project Manager, you'll be managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first. Leading projects from initial discovery through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on customer needs … teams including UX and UI designers, UX researchers, developers and product owners. Plan, run and deliver multiple digital design projects by collaborating with design and development teams to translate customer insights into actionable project plans. Ensure governance, reporting and control, including all required delivery documentation using the appropriate framework and processes. Own risks, issues and dependencies, including assessments, ensuring … levels, and influence, inspire and engage customers and colleagues. Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track. An understanding and experience of change frameworks and idea to value tools and methodologies, demonstrating the ability to manage the full project lifecycle end to end by delivering digital projects on time and More ❯

Job Opportunity: Murex Business Analyst - Customer Journey Manager (CJM) Location: London, 2 days per week on site required Contract: 12 months (project running until 2027) Rate: Via Umbrella Are you an experienced Business Analyst with a strong background in financial services and Murex? We are seeking a skilled Customer Journey Manager (CJM) to join a major Murex Migration … Programme, playing a key role in shaping and optimising end-to-end customer experiences. Role Overview: As a CJM, you will partner closely with the Product Owner and cross-functional teams including Product, Finance, Risk, Markets Operations, and Engineering to ensure the customer journey is well understood, accurately designed, and continuously improved. Your insights will help drive prioritisation … design choices, and integration across functions, focusing on both internal and external user experiences within an agile framework. Key Responsibilities: Understand, measure, and orchestrate customer journeys related to Murex product development Collaborate across multiple teams to ensure journey effectiveness and user experience alignment Support agile delivery by writing and refining user stories, documenting requirements, and engaging in design More ❯

Head of Architecture/Enterprise Architect/Technical Enterprise Architect/Lead Enterprise Architect £800 - £900 P/D - Umbrella Enagement 6 month initial contract Insurance experience is essential We're working with an Insurance organisation to find their Enterprise Architect, who will be highly technical to help to guide the strategic direction of a leading organisation's technology … stakeholders, present results, assessing internal capability vs demand etc. This would be to run their EA Office (Enterprise Architecture Office), not just a specific programme. We're looking for experience with Platforms/Service Management/Infra/Digital/Data/DevOps etc. Key Responsibilities IT Landscape Analysis: Evaluate the current IT environment to identify opportunities for investment … styles to influence, engage, and align diverse audiences. Enterprise Collaboration: Foster alignment in architectural practices, frameworks, and communities across divisions to drive consistency, reduce risk, and enhance value delivery. Customer-Centric Focus: Ensure all solutions and systems are designed to support fair customer outcomes, in line with customer experience and regulatory standards. Please reach out for More ❯

ambitions 5 Security Representation - Represent the Group Functions IT team in interactions with the wider L&G Group and Security Improvement project, such as sitting on Steering Groups or Customer Engagement Workshops and ensure Group Functions interests are input and requests for input are passed to the correct teams 6. Security Maturity - Actively work to improve the Group Functions … processes, update or establish procedures where required. 7. Treating Customers Fairly (TCF) - Ensure that all customers/stakeholders are treated fairly in line with Legal & General's principles on Customer Experience, Employee Engagement, Continuous Improvement and TCF policy. Qualifications- Appropriate security qualifications and memberships (e.g. CISSP, etc.) are desirable, but not essential or demonstrable equivalent experience. Knowledge- Information … of Threat modelling, control frameworks and Risk assessment techniques (such as ISO2700x, COBIT, COSO, ITIL and NIST Cyber Security Framework) is desirable * Knowledge of Cloud Security practices is desirable Experience in the following areas would be beneficial- * Security Design in projects (setting requirements, reviewing architecture) * Risk assessment and control selection * Critical review of products/vendors from a security More ❯