21 of 21 Contract Customer Experience Jobs in London

Title: Workplace Experience Coordinator Contract: 12 Months (01/05/2026 start) Location: London (5 days onsite - 1 day Hammersmith, 4 days Central London) Role Overview We are seeking a proactive and highly organised Workplace Experience Coordinator to support the day-to-day delivery of an exceptional … workplace-related queries and issues Know-How Apply core operational management principles including work scheduling, prioritisation, and process execution Demonstrate strong knowledge of workplace experience practices, including: Property and facilities administration Space planning and utilisation Workplace/customer experience Vendor and supplier coordination Maintain effective relationships with ...

content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experience Requirements: Strong campaign/lifecycle marketing experience Experience with CRM, analytics and marketing tools Advanced Excel/data skills Fluent … detail and stakeholder management We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid)Contract Length: 12 months (with potential for extension ...

Join Our Team as a Technical programme Manager - GenAI Safety & Experience (Customer Operations)! Are you ready to take on a pivotal role at the forefront of the GenAI revolution in customer support? We're on the lookout for a passionate and skilled Technical programme Manager to help … elevate safety and user experience standards in an AI-driven world. This is an exciting opportunity to be part of a transformative journey where your expertise will help shape the future of customer interactions! Position Details: Location: E1, London (hybrid) Contract Length: 12 months (with potential for extension ...

technical delivery of transformational network projects on one or more of client's large public sector accounts in the UK You will help our customer align their Network strategy to their business strategy using a common methodology You will be working with our Practice managers and Technical leads … solutions to our customers Creating standardized or customized network designs in a range of areas and work on specific platform designs and/or customer solutions Carrying out pre-sales activities, planning and implementations across a wider range of ICT Infrastructure elements (security, wan optimization, load balancing etc.) Collaboratively ...

Architect Location: London, UK (Hybrid) Experience: 7+ Years Employment Type: Contract We are Hiring a highly skilled AI Architect who defines the architectural blueprint and technology foundations for AI-driven solutions that transform how customers in dynamic, data-intensive industries operate, scale, and innovate. You will design robust, future … data science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end-to-end AI ecosystemsaccelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI-enabled future. Your responsibilities: Define the enterprise AI architecture vision ...

science teams in building secure, scalable, and ethical AI systems. This role empowers you to shape end to end AI ecosystems-accelerating delivery, enhancing customer experience, strengthening operational resilience, and driving their journey toward a more intelligent, AI enabled future. Key Responsibilities Define the enterprise AI architecture vision … Architect APIs, microservices, and integration patterns that embed AI capabilities seamlessly into existing workflows and digital products Your Profile Essential Skills/Knowledge/Experience AI Architect: ( Exp Range 7+) Design agentic AI architectures using multi agent orchestration patterns (planner executor, supervisor worker, tool using agents) Define reference architectures ...

supporting a leading organisation in the electricity distribution space, and they're looking for an experienced Product Manager to lead the roadmap for a customer-facing app used by millions. This is a fantastic opportunity to join a business undergoing major digital transformation, where your decisions will directly influence … customer experience and long-term product vision. The Role Reporting into the Head of Product Management, you'll be responsible for defining and delivering the product roadmap by blending research, vision-setting, and cross-functional alignment. You'll act as a proactive, strategic leader - turning business needs, customer ...

mature a modern digital content ecosystem. You will drive the evolution of a global CMS and DAM capability that underpins digital marketing, personalisation, and customer experience. If you enjoy elevating digital platforms and empowering teams to deliver better and faster, this role offers real influence. The Company They … well-established organisation investing heavily in digital experience and marketing technology. With a strong focus on scalable content delivery and operational excellence, they are modernising their architecture and tooling to support multiple markets. You will join a collaborative, cross-functional environment where digital product thinking is valued and continuous ...

business is investing in becoming more data-driven and operationally efficient, with AI as a key lever for improving productivity, reducing cost, and enhancing customer experience. This is a fixed-term project role focused on embedding AI into core operations. The Role I am looking for a commercially minded … consultant to identify inefficiencies, design and implement AI-driven solutions, and embed AI as a core operational capability. You will work cross-functionally across Customer Operations, Marketing, Training, Finance and Strategy to automate workflows, reduce manual overhead, improve reporting, increase support efficiency, and leverage internal data platforms to drive ...

Senior Shopify UI Designer wanted to join our dynamic Customer Experience team. The opportunity: We are looking for a highly experienced Senior UI Designer with strong Shopify expertise to support a fast-paced eCommerce replatform project. This role is focused on delivering high-quality, production-ready UI that … supporting visual assets and prototypes (eg stakeholder presentations, research artefacts, release visuals) to aid alignment, communication, and validation What we want from you: Proven experience delivering Shopify projects, ideally including replatforms or large-scale redesigns Strong understanding of Shopify platform capabilities and constraints, including themes, templates, sections, blocks ...

sales, and business operations function within a large, international organisation. This division brings together teams across multiple regions, working collaboratively to deliver high-quality customer experiences across a range of products, services, and channels. Operating within a global structure, the team balances local market needs with a broader international … performance and feedback to identify opportunities for continuous improvement Handle sensitive information with a high level of professionalism and confidentiality Requirements Minimum 7 years' experience in project management, process improvement, and change management Bachelor's degree in Business, Engineering, or a related discipline Professional certifications in project management (e.g. ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like ...

Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation ...

bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application click apply for full ...

readable, and accessible content that enhances our customers' digital experiences. Utilise your knowledge of conversational design to create engaging dialogue flows for AI-driven customer interactions. Stay updated with industry trends, particularly in banking and AI, to inform content strategies and enhance user engagement. Develop empathy for our customers … content expert in an agile environment, ensuring alignment with product teams. Strategically evolve our conversations and identify opportunities to link them to other customer experiences. Share your expertise to help shape our overall design approach and contribute to a cohesive narrative. Maintain consistency in customer interactions across various ...

engineer secure, scalable, and ethical AI applications. This role empowers you to bring end to end AI ecosystems to life-accelerating delivery, enhancing customer experiences, strengthening operational resilience, and helping organisations realise the full potential of an AI enabled future. Key Responsibilities Build and ship production ready AI/… partnering closely with data scientists to productionize models and integrate them seamlessly into applications and enterprise workflows Your Profile Essential Skills/Knowledge/Experience AI Engineer (5 to 12 Years) Hands-on experience with GenAI, Gemini or Open source LLMs, Train, finetune and Onboard new LLMs Experience ...

Requirement: Minimum 2 days in office Duration of Assignment: 6 months The Role Candidate will lead the development of core data products that enhance customer understanding, improve customer experiences, optimise marketing effectiveness, and support data monetisation. Working within Sainsbury's evolving data and personalisation landscape, the role drives … demand is mostly on hold until critical parts of the BI Hub proposals are complete. Your Profile Essential Skills/Knowledge/Experience People & Leadership: Strong leader with excellent interpersonal skills, able to inspire teams and create alignment across diverse stakeholders. Product Expertise: Experienced in agile delivery, product strategy ...

bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer … experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Formal training or certification on software engineering concepts and advanced applied experience Hands-on experience with AWS and infrastructure as code ( Terraform ...

secondment opportunity until the 30th September 2026 Are you looking to take the next step in your career and broaden your leadership experience within Operations? This is a great chance for someone within our Housing or Operations teams to develop their management skills, influence service improvement, and play … frontline services. As Operational Support Team Manager, reporting to the Head of Operational Support, youll lead and motivate a dedicated team delivering high-quality, customer-centred support services across the Operations Directorate. Youll be instrumental in driving consistency and monitoring and analysing performance to improve the customer experience. ...

Mandatory Requirement: Our client is looking for an Active SC Clearance candidates for this role. Design innovative Global WAN, LAN, & WLAN solutions, carefully interpreting customer needs to deliver both standard and non-standard architectural solutions. Act as a thought leader in network transition and transformation, helping clients reduce costs … remove business risks, and improve customer experience. Create high-quality technical designs, detailed cost models, and compelling customer-facing proposals. Act as the bridge between technology and business by presenting integrated network services and explaining difficult technical concepts clearly to a variety of audiences. If you have ...