23 of 23 Contract Customer Experience Jobs in London

We are hiring Digital Customer Experience Lead on contract for our client. Your new company With over 30 years' experience in loyalty, 40+ million active members and over 125 brand partners, our clients' Loyalty is a leader in the global loyalty space. We enable customers to earn incredible experiences and rewards. Your new role Contract duration … experience for our customers. Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers Oversight of our customer experience and design output across products, ensuring our products come together within and across channels to create an … impactful experience for our customers, and ultimately meet partner and business goals Accountable for setting CX standards, communicating and driving performance against these Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider CX vision and strategy Eventually, it may include line management of our UX Designers within More ❯

Telco) 6 Months £600 per day (Inside IR35) Hybrid - 2 days per week on site in London My client are looking for a Senior Business Analyst who MUST HAVE experience in the telecoms industry , to join their team on an initial 6-month contract. On the job details- Work closely with senior business & technical stakeholders to define E2E scope … and produce the Product, Proposition, Customer Experience & Enterprise requirements Work closely with senior business & technical stakeholders to define customer & technical data migration strategies Challenge Business & Technical stakeholders & expectation to pivot towards a Salesforce OOTB model in asks varing from small change to large strategic programmes Ensure strategic programme backlogs & phasing aligns with cross portfolio expectation & delivers optimal … value to not only your own programme of work but also alternative Sky Business priorities Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build strong, collaborative working relationships with all includes from Senior More ❯

success. For this reason, they have a global team of experienced marketers who are part of their account team in key customers accounts, dedicated to delivering high level of customer experience and growing business. Our client is looking for a strategic, creative and experienced B2B Marketing expert with a proven track record of success to lead Field Marketing … success of an account and strength lies in building a deep partnership with account teams. They are aligned to an industry and bring deep knowledge of the market, ecosystem, customer pain points and services and offerings. They co-create marketing programs with Sales that produce measurable results, building reputation and advance relationships with clients, leading to business growth. Key … Sales objectives for the industry and work closely with them on their strategy to grow their business Define Account Based Marketing strategy, plan and execution for industry grounded on customer needs and designed to build and strengthen relationships, reputation and revenue for the account. Build positive relationships, credibility, and use strong communication and influence skills to partner effectively with More ❯

to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role: Key Responsibilities: Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience Align digital wellness features with physical store execution, creating seamless customer journeys Translate digital experiences into in-store touchpoints that drive engagement and commercial value Coordinate cross-functional teams across retail, marketing, product, and insights Develop a robust test-and-learn framework to optimise integration and scale effectively Define KPIs and track performance by customer type, store … and feature adoption Champion the customer and colleague experience across all channels Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem Location: This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity More ❯

Senior Content Strategist to join our Content Strategy and Planning team within Global Marketing. In this strategic role, you'll shape and deliver content strategies that supports the full customer journey-from early awareness to post-purchase engagement-while driving measurable outcomes for our Integrated Marketing Programs and website. You'll collaborate across key functional teams including the Integrated … Marketing Programs, Digital Experiences, Core Content Production, Product Marketing, and Omnichannel Activation to craft compelling content strategies and plans that meet business goals, support customer needs, and enhance the customer experience across digital touchpoints. The Role Key responsibilities: Develop and execute a comprehensive content strategy for our end-to-end customer journeys and demand generation programs. … Translate customer journey insights into actionable content plans that guide customers through each stage of the lifecycle. Collaborate with cross-functional stakeholders to curate, source, and refine a variety of assets, including blogs, videos, case studies, white papers, eBooks, infographics, and more. Partner with channel leads to determine content placement and promotion strategies across digital ecosystems. Use data and More ❯

week). Purpose of the role: * This role sit within the Commercial Banking Regulatory & Complex Project team there is a need for a Senior Programme Manager with specific payments experience to work on the ISO Programme. What you'll do: Provide Senior Management oversight and leadership for key scope areas of the C&I ISO Programme, focusing on end … to end payment flow migrations for key customer segments, including FI/Agency Banking and Correspondent banking relationships. Direct responsibility for Business Readiness Project Managers, Business Analysts, Migration Managers. Programme responsibility for Customer Journey Developers and Product Owners across the programme. Drive customer Adoption to interlock and enable Programme Outcomes. Advocate for utilisation of ISO Benefits in … customer onboarding/product design/propositional enhancements and strategy in the wider MMM Goal and beyond. Relentless customer focus, considering the full E2E customer experience in the context of our programme activities - delivering clear experience guidance and training to partner banks and colleagues in all areas. Own the risk profile/risk tolerance for More ❯

Sr. Video Producer Hybrid Central London 3 days pw, 2 days pw WFH 6 month contract £339.35pd to Umbrella Sr. Video Producer (7+ years experience in Production, Agency, or comparable experience) working in the in-house video department for a large tech/streaming service in all territories outside of the US, made up of industry veterans from … across the world with deep experience across film, design, editing, and storytelling. We're here to help deliver worldclass video, in close collaboration with our partners in Design, Editorial, and Production. The Producer will manage remote work streams and partners across multiple geos, time zones, and date lines. The ideal candidate has a passion for design, entertainment, media, and … end production workflows in a creative environment. Our deliverables encompass trailer/promo/sizzle video edits, title graphics, and VFX projects - from initial concept to launch. Required Skills & Experience The candidate will have a robust background in all methods of production and post and is accustomed to delivering at a very high level of quality. They will also More ❯

will involve working closely with the Head of Digital. Youll work closely with internal teams, external agencies, and senior stakeholders to ensure smooth website trading, deliver best-in-class customer experience, and meet commercial targets. Strong analytical skills, attention to detail, and confidence working with data and Excel are essential, alongside the ability to plan, organise, and guide … conversion Oversee product merchandising, pricing, and content in line with marketing and brand priorities Analyse product performance, website traffic, and conversion data to identify opportunities Review site UX and customer journeys, suggesting improvements to drive sales Support website integrations and functionality with ERP systems Collaborate with Finance and Planning teams on forecasting and performance tracking Lead weekly trade reporting … and trading best practices are consistently followed About You: To be successful in your application, you will already be working at a eCommerce Manager level, have previous line management experience and know what it takes to create great digital customer experiences. You will have/be: Highly organised, with experience managing complex eCommerce activity across teams Strong More ❯

office/remote basis. This Programme Manager opportunity is a classic 'people, process and technology' maturity role to allow an innovative multi-platform digital payments business to improve their customer experience, respond to regulatory change and prepare for the next stage of business expansion and maturity. The Fintech client is seeking a very experienced Programme Manager who will … be able to work with the Chief Executive Officer, the International Business Development Director, and the senior leadership team to prioritise and solve business problems, deliver slick customer experiences, transform customer interaction and support further business growth and expansion via their 'game changing' digital payments app. There is an additional scope for the Programme Manager to help the … technology, banking, fintech or finance market sectors. Person specification: Programme Manager, innovative with a proven track record in delivering business maturity and transformation within 'fast moving' and 'disruptive' environments. Experience of working with private equity owned businesses would be a real advantage. Experienced in working as a Head of Programme Management, Programme Manager or Programme Director, capable of setting More ❯

all levels across the business Must be able to work alone and unsupervised, using initiative when necessary A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Previous experience on a Tech Bar/Walk-up Support service … Experience in handling Incidents & Requests Microsoft Windows technical support experience Good knowledge of Windows 10/11 and Office 365 Suite Competent in using and supporting Microsoft Teams Able to support of mobile technologies Apple and Android Familiar with building, configuring, and troubleshooting desktops and laptops Understanding of Azure, Autopilot, and Intune to deploy software to devices Experience using BMC Helix to log and update tickets Any previous support experience with Apple Macs would also be beneficial LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the More ❯

world of banking? Our client, a leading organisation in the financial services sector, is on the lookout for a proactive and detail-oriented Payments Investigation AVP to join their Customer Services Team in London. This is an exciting opportunity where you can make a real impact on the customer experience! What You'll Do: As the Payments … SEPA Direct Debits are processed in accordance with industry deadlines. BACS and Standing Orders: Efficiently process BACS-related products and manage Standing Orders, ensuring timely action on all requests. Customer Service Reconciliation: Handle Customer Service-related reconciliation items, ensuring outstanding items are resolved promptly. Team Collaboration: Work closely with your team to meet customer needs and contribute … and SEPA (ISO20022 is desirable). Excellent communication and analytical skills, with the ability to engage effectively at all levels. A self-motivated, energetic, and collaborative approach to work. Experience with User Acceptance Testing (UAT) is a plus. Minimum of GCSEs (A Levels desirable). If you're ready to embrace this opportunity and contribute to delivering exceptional service More ❯

new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Client, but the entire industry. Client Shipping is looking to hire a data-driven, customer-obsessed Program Manager to lead the Shipper Onboarding function within Client Shipping. This role will be pivotal in managing all product and program changes within our dynamic and rapidly … and communication skills, adept at driving transformation and ensuring seamless integration of changes across the organization.Key job responsibilities• Relentlessly advocate for Shippers and strive to simplify and improve their experience• Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience• Identify short and long-term improvements to our customer … new products and processes.• Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides.A day in the lifeWorking independently More ❯

their participation in various structured networking/social formats. * Ensure VIPs are looked after and participate in the proposed networking/social programme. * Ensure that VIPs have a superior customer experience throughout the campaign. * Work with the event sponsors to maximise the participation of their clients in the event. * Administration work in the lead up to the event … network with senior industry figures * Hardworking and diligent * Strong analytical skills * Proven ability to use initiative when required and to go 'above and beyond' in order to deliver excellent customer service. * Time management with an ability to multi-task and attention to detail * Enthusiasm and a collaborative mindset More ❯

their participation in various structured networking/social formats.* Ensure VIPs are looked after and participate in the proposed networking/social programme.* Ensure that VIPs have a superior customer experience throughout the campaign.* Work with the event sponsors to maximise the participation of their clients in the event.* Administration work in the lead up to the event … network with senior industry figures* Hardworking and diligent* Strong analytical skills* Proven ability to use initiative when required and to go 'above and beyond' in order to deliver excellent customer service.* Time management with an ability to multi-task and attention to detail* Enthusiasm and a collaborative mindset More ❯

our Fans and Colleagues by driving efficiency, speed, and accuracy through automation. As part of our team, you will play a key role in shaping the future of our customer and operational processes, ensuring they are seamless and impactful. The Role: We are looking for a strategic and hands-on Automation Chapter Lead to provide technology leadership for our … automation capabilities. You will collaborate with Enterprise Architects, Automation Architects, and subject matter experts to design and deliver best-in-class automation solutions focused on enhancing customer experience. Key Responsibilities: Lead the engineering and development of automation features that deliver real customer value, guiding your team toward engineering excellence. Set, define, and communicate standards and best practices while … skills in written and verbal English, with the ability to articulate complex decisions clearly and concisely. High initiative, motivation, and a strong commitment to quality, accuracy, and efficiency. Proven experience managing multiple priorities in parallel while maintaining focus on what matters most. A passion for leading, mentoring, and fostering a collaborative, multicultural engineering environment. Extensive experience (15+ years More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

with cutting-edge solutions. You'll be working on high-impact projects that sit at the heart of the financial services industry-transforming systems, integrating new platforms, and enhancing customer experiences at scale. What You'll Be Doing As a Senior Business Analyst, you will play a pivotal role in bridging business needs and technology solutions-particularly where API … re Looking For To succeed in this role, you should bring a balance of technical systems knowledge, particularly around APIs, and strong stakeholder communication skills. You will need : Proven experience as a Business Analyst or Systems Analyst in a financial services, payments, or fintech environment. Strong knowledge of API-based systems (REST, JSON, XML) and how to document and … validate API requirements. Familiarity with tools like Postman, Swagger/OpenAPI, or similar for API analysis and testing. Experience working with Agile methodologies (SAFe preferred) and tools like Jira or Rally. Knowledge of systems development life cycles (waterfall, Agile, hybrid). Solid understanding of the regulatory/compliance landscape in financial services. Strong analytical and communication skills, with the More ❯

with cutting-edge solutions. You'll be working on high-impact projects that sit at the heart of the financial services industry-transforming systems, integrating new platforms, and enhancing customer experiences at scale. What You'll Be Doing As a Senior Business Analyst, you will play a pivotal role in bridging business needs and technology solutions-particularly where API … re Looking For To succeed in this role, you should bring a balance of technical systems knowledge, particularly around APIs, and strong stakeholder communication skills. You will need : Proven experience as a Business Analyst or Systems Analyst in a financial services, payments, or fintech environment. Strong knowledge of API-based systems (REST, JSON, XML) and how to document and … validate API requirements. Familiarity with tools like Postman, Swagger/OpenAPI, or similar for API analysis and testing. Experience working with Agile methodologies (SAFe preferred) and tools like Jira or Rally. Knowledge of systems development life cycles (waterfall, Agile, hybrid). Solid understanding of the regulatory/compliance landscape in financial services. Strong analytical and communication skills, with the More ❯

Months potential to extension About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous improvement in their IT operations, making them a top employer for technology professionals. Overview: Client is … using Dynatrace Collaborate with internal teams to configure alerts and monitoring rules Join workshops with third-party vendors to align on observability best practices Technical Requirements: Strong hands-on experience with Dynatrace in the following areas: Application Performance Monitoring Anomaly detection and alerting Synthetic monitoring and log monitoring Real User Monitoring across web and mobile Dynatrace Query Language DQL … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. More ❯

solutions. You'll work on systems for personal shopping, carrier management, extended aisle shopping, loyalty programmes, and retail portals. (please do not apply if you don't have retail experience) Key Responsibilities Design omnichannel solutions for retail. Build systems for shipping, stock management, and customer loyalty. Integrate platforms like Salesforce, SAP, or Shopify using APIs. Collaborate to improve … customer experiences. Requirements Experience as a Solutions Architect in retail or ecommerce. Knowledge of omnichannel systems and retail tech (e.g., POS, order management). Familiarity with Salesforce, SAP, Magento, or Shopify. Contract or freelance experience. RSG Plc is acting as an Employment Business in relation to this vacancy. More ❯

Job Description - Technically validate and thoroughly scope a variety of different customer experiences, providing in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. - Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success - Constantly develop and drive new advertising product innovations that are outside … etc.). As we unlock more business we need extra Solution Manager support to run the executions. Key job responsibilities. Technically validate and thoroughly scope a variety of different customer experiences, providing in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc.. Project manage complex campaigns from the conceptual phase to go live, utilizing … campaign from scratch and aligning the vision across all partners. Compelling Story & Candidate Value Proposition Competitive market comparison What makes this role interesting Unique selling points Value added or experience gained Brand Innovation Lab is a creative Powerhouse and you will be working with top talent on exciting briefs such as for movie or video game releases. We are More ❯