14 of 14 Contract Customer Experience Jobs in London

Customer Experience Lead: Customer Experience Strategy & Design We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints. Role : Customer Experience Lead Rate … IR35 : Outside Location : Some travel to London/Midlands - weekly/bi-weekly The role As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent ...

Lead Content Strategist needed on a contract basis to join our VML Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy. The opportunity: We have an exciting opportunity for an experienced Lead Content Strategist to join the team. Working as part … Enterprise Solutions' Experience Team alongside experts in UX, UI, Service Design, CX Research, and CX Consultancy, you will play a key role in shaping the future content ecosystem and customer experience across client digital platforms. This role requires a highly strategic content thinker with strong experience ...

Manager 3 Month Contract | Outside IR35 £300-350 per day My client is a fast-growing ecommerce business focused on delivering an exceptional online customer experience. As part of an exciting period of growth, they are looking for an experienced Website Manager to oversee and optimise their ecommerce website … customer journey. The Role My client is seeking a proactive and commercially minded Website Manager on a 3-month contract basis to take ownership of the day-to-day management and performance of their ecommerce website. The successful candidate will play a key role in improving the online customer ...

Senior Product Manager/Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. … Product Strategy & Vision Help shape and deliver product/platform vision and strategy for the transactional communications platform Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes Drive a shift from a legacy platform to a new platform. Platform Ownership & Delivery Lead ...

design. The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand. … Content Adaptation Manager will be also in charge of a process on the line between CX. Major Accountabilities Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets - this can mean existing ...

will play a pivotal role in shaping thoughtful, intelligent products that blend AI and non-AI capabilities to serve a growing and diverse customer base. You'll bring curiosity, empathy and creativity to solving complex problems, working closely with technology and design to craft solutions that feel intuitive, responsible … inclusive product culture. Here's a taste of what you'll be doing: Gently guiding and prioritising your team's focus to address meaningful customer challenges and unlock valuable opportunities Developing a deep, empathetic understanding of your users, their behaviours and the wider market landscape Owning ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

title: Senior Product Manager Location: Location (hybrid) Contract Own the end-to-end product management of International Online D2C channel - driving the customer experience, conversion, and revenue growth across European, North American, and APAC markets. Translate international customer needs and commercial objectives into a prioritised roadmap spanning … three core investment areas: online experience optimisation (closing the conversion gap with UK), post-purchase and local fulfilment (enabling faster delivery via ZEOS and regional distribution), and platform performance (improving site speed, SEO visibility, and determining the long-term platform strategy). Coordinate across a complex dependency landscape - including ...

retail client, with a strong focus on online and ecommerce payments . You'll act as the payments SME, ensuring seamless, high-performing customer payment journeys across digital channels. Key Responsibilities Own the online payments product backlog and delivery roadmap Lead requirements and delivery for PSP migration , including APIs … integrations, and cutover Define and optimise ecommerce payment journeys (checkout, authorisation, authentication, refunds) Drive improvements in conversion rates, authorisation success, and customer experience Work closely with engineering, PSPs, gateways, and third-party vendors Ensure compliance with SCA/PSD2, 3DS, PCI-DSS , and fraud prevention standards Support ...

User Researcher to join a collaborative Product Design team, driving user-centred research across digital products. You will play a key role in shaping customer experiences by delivering actionable insights through qualitative and quantitative research methodologies. Location: Uxbridge (Hybrid) Daily Rate: Flexible Inside IR35, Either through PAYE or Hays … execute research studies including interviews, usability testing, and workshops Translate research findings into clear, actionable recommendations for stakeholders Champion users need to enhance customer experience and digital journeys. Maintain documentation and communicate research outputs effectively across teams Key Requirements 3+ years of experience in digital research within ...

insights and innovative solutions! About the Team: At our client's organization, the Data Science team tackles complex business challenges across various domains, including customer experience, supply chain, and technology. They leverage advanced machine learning, generative AI, and large language models (LLMs) to optimize prices, enhance store operations … personalize customer experiences. Team members enjoy a collaborative environment, rotating across different business areas to expand their expertise and make a significant impact. Your Role: As a Data Scientist, you'll be at the forefront of developing and deploying machine learning solutions that transform decision-making processes. Your ...

insights and innovative solutions! About the Team:At our client's organization, the Data Science team tackles complex business challenges across various domains, including customer experience, supply chain, and technology. They leverage advanced machine learning, generative AI, and large language models (LLMs) to optimize prices, enhance store operations … personalize customer experiences. Team members enjoy a collaborative environment, rotating across different business areas to expand their expertise and make a significant impact. Your Role:As a Data Scientist, you'll be at the forefront of developing and deploying machine learning solutions that transform decision-making processes. Your ...

driven marketing and personalisation product. This contract focuses on designing intuitive, scalable user journeys for a platform that enables businesses to create tailored customer experiences with ease. The Company They are a fast-growing startup working at the intersection of AI and marketing technology. Their product enables businesses … design and deploy personalised customer journeys and campaigns in a modular, flexible way. The platform is evolving quickly, with a strong focus on improving usability and streamlining complex workflows. This is a highly collaborative environment with direct access to founders and decision-makers. The Role and Deliverables * Design ...

Senior UX Designer needed on a contract basis to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting at our Central London office. The opportunity: We have an exciting opportunity for an experienced Senior UX Designer to join … rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting. Reporting into the Lead UX, this is a role requiring someone with excellent E-commerce/online experience, and who has a portfolio to prove it. As Senior UX Designer ...