20 of 20 Contract Customer Experience Jobs in London

Senior AI Engineer (Customer & Product AI)LondonContractCompetitive day rate2 day per week onsite (preferred)IR35 determination in progress OverviewWe are partnering with a major consumer brand that is scaling AI across multiple markets to improve customer experience, unlock growth, and drive operational efficiency. They are building … systems* Collaborate with business stakeholders to frame problems, define success metrics, and deliver measurable outcomes* Develop services, APIs, and integrations that embed AI into customer journeys, internal tools, and digital platforms* Own model lifecycle processes including deployment, monitoring, evaluation, and retraining* Implement robust MLOps practices to ensure reliability, performance ...

month initial - 1 day a week on site but flexible. Overview: As the Product Manager/Product Owner for Self-Serve and Digital Experience, you will lead the strategy, development, and delivery of NexGen's digital customer journeys - from discovery and onboarding through to ongoing engagement. You will … customers. This is a hands-on role for a product leader who thrives in fast-paced, venture environments and is passionate about solving real customer problems through great digital experiences. Core responsibilities: Own the roadmap and delivery of NexGen's self-serve and D2C digital journeys across ...

adoption activities to embed new services into BAU. Lead service-level change impact assessments and contribute to roadmap planning and phased implementation. Key Experience Proven experience designing and implementing end-to-end services within complex, global organisations. Strong background in service design, customer experience, and multi … channel process optimisation. Expertise in human-centred design methodologies, including user research, journey mapping, prototyping, and usability testing. Demonstrated experience developing service blueprints, personas, and interaction models. Ability to translate strategic objectives into actionable service designs within operating model constraints. Experience proposing and implementing alternative service delivery models ...

join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product … Compliance, Operations and Business, to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product ...

driven, microservices). Compliance & Security: Ensure all in-store payment flows adhere to strict security standards, including PCI-DSS, EMV, and SCA (Strong Customer Authentication). Stakeholder Engagement: Act as a trusted advisor to senior business leaders, leading workshops to translate business requirements into technical blueprints. Performance Optimization: Ensure … high availability, low latency, and resilience in payment processing to maximize transaction success rates and improve customer experience. Project Leadership: Provide technical governance from design through testing, deployment, and go-live. Experience: 5 20+ years of experience in the payments industry, with a strong background in software ...

shape intuitive, human-centred conversational experiences across digital channels. This role is ideal for someone who is passionate about crafting clear, natural, and customer-friendly dialogue - someone who understands how to turn complex processes into seamless, supportive interactions. The Role You'll be responsible for designing … aligned to brand tone of voice. Working closely with Product, UX, Content, and Engineering teams, you'll help create digital conversations that genuinely improve customer experience - reducing friction, increasing clarity, and driving resolution. What You'll Be Doing Designing structured conversational flows and dialogue models Writing clear, natural ...

Infrastructure transformation/Global Scale/AI Ops My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale Due to high profile of this at CEO level, we require somebody with gravitas … highly innovative on plan development Essential Skills Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget) Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer ...

Infrastructure transformation/Global Scale/AI Ops My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale Due to high profile of this at CEO level, we require somebody with gravitas … highly innovative on plan development Essential Skills Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget) Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer ...

high-impact leadership role responsible for defining AI strategy, building production-grade AI/ML and automation capabilities, and delivering measurable commercial value across customer experience and operations. The Role Define and execute the enterprise AI & automation roadmap Identify high-value use cases (personalisation, dynamic pricing, forecasting, workforce … delivering enterprise-scale AI/ML and intelligent automation Strong hands-on knowledge of cloud AI platforms, data engineering and LLM/RAG architectures Experience implementing MLOps, observability and model governance Commercially minded, able to link AI outcomes to revenue, efficiency and customer impact Background within consumer ...

home to London’s brightest businesses, and our dedicated Facilities Team, who keep our buildings in top condition, are a crucial part of our customer service offering. Are you an experienced Facilities Manager with a keen eye for detail and ensuring your buildings are not just compliant and operationally … naturally high standards and a positive can-do approach, you will tackle every task with care and ensure all customers have a high-quality experience within their Workspace property. You will focus on creating a clean, safe, thermally comfortable, and operationally excellent environment for our customers whilst also focusing ...

remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation … ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience ...

remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth click apply for full job details ...

automation requirements, and user stories. This role is critical for shaping and delivering automated workflows that enhance operational efficiency, reduce manual effort, and improve customer lifecycle processes across a UK B2B utilities environment. Your Responsibilities (Up to 10, avoid repetition) Product Discovery & Opportunity Assessment Conduct product discovery to identify … automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment, and feasibility evaluation for potential automation use cases. Support prioritisation of the automation backlog based on business value ...

bank operations, focusing on stability, performance, security, and compliance Enhance connectivity between AWS accounts, client, and third parties to ensure secure and reliable customer experiences Design and create automation scripts and tooling using Bash, Python, or Go Build and support cloud platforms for application developers, improving SDLC and developer … experience Manage vendor relationships and coordinate project efforts across business areas Participate in on-call rotation to support platform reliability Required Qualifications, Capabilities, and Skills: Formal training or certification on software engineering concepts and advanced applied experience Hands-on experience with AWS and infrastructure as code (Terraform ...

help shape best-in-class A/b tests and customer journeys that drive conversion. You will collaborate with web product owners and CX Managers in embedding CRO principles across our platform, Campaigns and Toolboxes-ensuring that every decision is backed by insight, and every improvement is validated through … tasks as required such as access management system support for a third-party agency What We're Looking For: 2-3+ years of experience in E-commerce, with a strong focus on CRO Excellent written and verbal communication skills with the ability to communicate clearly to stakeholders Excellent ...

building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team, contact centre stakeholders, and the wider AI programme. Key Responsibilities Design, configure … transformation programme Support testing, tuning, and continuous improvement of conversational experiences Translate business and contact centre requirements into effective AI-driven solutions Required Skills & Experience Proven, hands-on experience delivering solutions using Cognigy AI Experience building Conversational AI, Virtual Agents, or Agent Assist capabilities Understanding ...

experiences. As part of our growing global Digital Commerce team, we are looking for a UX Designer to work at the intersection of our CX and CRO teams within Direct Ecommerce. In this role, you will support the creation of A/B testing concepts, personalisation ideas, and high quality … assets for global E commerce Campaigns and Toolboxes. About the role: As a UX Designer, you'll play a key role in supporting our CX and CRO teams in their next phase of growth. You'll work closely with the Head of CRO, Head of CX and our UX managers ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: Architect and implement end-to-end Oracle FDI solutions Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics Design … Oracle Analytics Cloud (OAC) Proven experience with Oracle Autonomous Data Warehouse (ADW) Deep understanding of Oracle Fusion Applications data models (ERP, HCM, SCM, CX) Strong SQL/PL-SQL capability Experience in semantic modelling and KPI framework design Solid understanding of enterprise BI and cloud analytics architecture Strong ...

Outside IR35 We're partnering with a leading online retail company that's transforming the way data and real-time intelligence shape customer experiences. Their mission is to harness cutting-edge data and streaming technologies to drive smarter decisions, improve efficiency, and create personalised journeys for millions of shoppers … other modern big data ecosystems. Contribute to an engineering culture that values testing, peer reviews, and automation-first principles. What You'll Bring Strong experience in DBT modelling Advanced proficiency in Python or Scala, with a solid grasp of software engineering fundamentals. Proven ability to design, deploy, and scale ...