17 of 17 Contract Customer Experience Jobs in London

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

will champion your respective Business Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are, and as our customer, you will obsess about their Customer Experience and delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain current by using traditional delivery … against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance service delivery. Work closely with Product Owners to set direction, understand the art of the possible, and push vendor boundaries to support a seamless customer experience. Support the … first time'. Lead the development of initiatives to support SIAM intelligent operations , including data quality and analytics, management insight, and reporting. Your Profile Essential Skills/Knowledge/Experience Lead and continuously improve IT service delivery, ensuring performance meets business SLAs, KPIs, and desired outcomes. Champion a customer-first mindset, driving service excellence, transformation, and optimisation initiatives More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme.You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business, to … define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and business … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

FX and Payments Product Owner to join a leading financial services organisation on a six-month contract. This is a key role driving the delivery of innovative, compliant and customer-centric foreign exchange and payments solutions across a complex technology transformation programme. You will work with multi-country, cross-functional teams, including Technology, Legal, Product, Compliance, Operations and Business … to define, prioritise and deliver new features that enhance customer experience, optimise transaction flows and align with evolving market standards and regulatory expectations. Key Responsibilities: Lead end to end delivery of FX and Payments initiatives from concept through to implementation Define and prioritise product backlogs, ensuring alignment with business objectives and compliance requirements Collaborate with engineering, design and … integration efforts across global markets Ensure adherence to regulatory, risk and compliance frameworks within payments and FX domains Track performance and identify opportunities for continuous product enhancement Skills and Experience: Proven experience as a Product Owner or Product Manager within Payments, FX or Transaction Banking Strong background in large scale technology transformation and digital platform delivery Experience More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver … targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. More ❯

Service Manager, you will be responsible for overseeing the smooth transition of the company's AMS from one provider to another. This is a crucial role that requires extensive experience in managing offshore service teams and supporting critical operations across the entire business. You will need to have a deep understanding of ITIL/ITSM principles and a proven … delivery Lead and coordinate the offshore service teams responsible for supporting the company's critical operations Implement ITIL/ITSM best practices to optimise service delivery and enhance the customer experience Collaborate with cross-functional teams to identify and address any issues or challenges that arise during the transition Continuously monitor and report on the performance of the … AMS, making recommendations for improvement Qualifications and Skills: Extensive experience as a Service Manager, with a strong understanding of ITIL/ITSM principles Proven track record of leading offshore service teams and supporting critical operations Excellent communication and stakeholder management skills Ability to thrive in a fast-paced, dynamic environment Strong problem-solving and decision-making abilities Ideally, they More ❯

Location: London (Hybrid - 2/3 days per week)? IR35 Status: Outside About the Role We're looking for an experienced Agile Coach/Scrum Master to join our Customer Technology function , embedded within the Event Apps Scrum Team . This is a fantastic opportunity to work with a multi-disciplinary team of engineers and a soon-to-be … are swiftly removed, enabling smooth progress. Stakeholder collaboration is seamless and transparent. What We're Looking For Certifications: Recognized Scrum certification (Scrum.org preferred). Advanced certification is a plus. Experience: 5+ years as a Scrum Master or similar Agile role, with proven success implementing Scrum. Technical Understanding: Familiarity with software development processes and ITIL. Soft Skills: Exceptional communication, facilitation … knowledge of Scrum Guide, Agile frameworks, and scaled Agile practices. Coaching Ability: Skilled in mentoring teams and stakeholders in Scrum values and practices. Adaptability & Continuous Learning: Passion for improving customer experience and team performance. Why Join Us? This is your chance to lead, coach, and inspire a talented engineering team while shaping the future of our Event Apps More ❯

assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine … reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience with Airflow, DBT and … Kubeflow Cloud: Experience with GCP and Vertex AI (developing ML services). Expertise: Solid understanding of computer science fundamentals and time-series forecasting. Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

the future-state architecture that enables the organisation to meet its strategic business goals. This role ensures that technology solutions directly support desired business outcomes - such as improved efficiency, customer experience, scalability, and innovation-while maintaining strong architectural integrity. The Solution Architect oversees the design of systems and applications across the enterprise and regularly reviews the application portfolio … technical teams and business stakeholders, ensuring architectural solutions are practical, understandable, and outcome-driven. To be considered for this contract you'll need to demonstrate the following: Multiple years experience in solution architecture, design , or technical leadership roles, with a track record of delivering business-focused technology solutions. Experience of working within logistics, heavy industry or businesses with … significant physical assets (e.g. freight, oil & gas, shipping, aviation, engineering etc). Strong experience aligning technology strategies with business objectives in complex, multi-system environments. Expertise in SAAS, integration design, and scalable architectures (e.g., microservices, APIs, event-driven models). Proven ability to influence senior stakeholders and explain complex architectural concepts in business-relevant terms. Deep understanding of application More ❯

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return … on their investment. Job Title: Customer Success Manager Type: Contract/Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Maximise value realisation and ROI from solutions and services purchased. Drive solution adoption and usage through … leadership and domain expertise to customers and internal teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Support onboarding and ramp-up of new team members within the Customer Success function. Qualifications & Experience: Bachelor's or Master's degree. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds More ❯

UMBRELLA only Role Purpose GBM Data & Analytics is a world class 'data-driven' organization that provides trusted data insights and packaged consumable insights to deliver business value and great customer experience click apply for full job details More ❯

UMBRELLA only Role Purpose GBM Data & Analytics is a world class 'data-driven' organization that provides trusted data insights and packaged consumable insights to deliver business value and great customer experience. Our global team is formed of Data, Analytics, Technology and Delivery resources. Our GBM Data Analytics Platform is the largest aggregation of data ever. We have over … solution, assisting data engineers in acquiring and processing the data, ensuring the right models are built and tested, and finally overseeing the deployment into production. We need people with experience spanning technology, data, analytics and delivery who can lead multi-disciplinary global teams to deliver solutions to the business. Role Overview: This change-the-bank (CTB) role requires a … Controls (Compliance Policy/FIM requirements) Maintains client internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Essential experience required: Experience leading multi-disciplined teams of data, analytics, technology and delivery resources to deliver data and analytics solutions Experience in agile project methodologies and tools such More ❯

optimization of our online sales channels. The E-Commerce Success Manager is the central point of contact for all issues, bugs, and technical challenges impacting the performance and user experience of the e-commerce site. This role ensures seamless collaboration between markets, IT, internal stakeholders and external partners to identify, track, prioritise, and resolve issues efficiently. The E-Commerce … reviews around site stability, raised issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure a frictionless customer experience. Contribute … and right processes to respond to any alerts triggered Follow up & ensure corrective action has been taken following any post issue root cause analysis Stress test the website Skills & Experience Required 5+ years of experience in e-commerce operations or technical account management. Strong understanding of e-commerce platforms (e.g., Adobe Experience Manager & Hybris) Understanding of Analytical More ❯

Senior MarTech Consultant London (Hybrid) 3-month Contract Outside IR35 About the Role We're seeking an experienced Senior MarTech Consultant to help leading brands deliver data-driven, personalised customer experiences. You'll bridge marketing strategy and technology execution - designing, implementing, and optimising MarTech ecosystems that drive performance. Key Responsibilities: Translate marketing goals into actionable MarTech roadmaps. Lead platform … . Own product roadmaps and balance business, client, and technical priorities. Enable complex, omnichannel marketing campaigns. Partner with senior stakeholders across marketing, data, and technology. About You: 10+ years' experience in MarTech, digital marketing, or related fields. Hands-on expertise with Salesforce Marketing Cloud or Data Cloud . Proven experience with CDPs, CRM systems, and data-driven marketing More ❯

Databricks Data Engineer £500 - £600 per day Outside IR35 We're partnering with a leading online retail company that's transforming the way data and real-time intelligence shape customer experiences. Their mission is to harness cutting-edge data and streaming technologies to drive smarter decisions, improve efficiency, and create personalised journeys for millions of shoppers worldwide. The Role … understand their data needs and enable advanced data use cases. Contribute to an engineering culture that values testing, peer reviews, and automation-first principles. What You'll Bring Strong experience in streaming technologies such as Kafka, Flink, or Confluent. Advanced proficiency in Python or Scala, with a solid grasp of software engineering fundamentals. Proven ability to design, deploy, and … scale production-grade data platforms and backend systems. Familiarity with data governance frameworks, privacy compliance, and automated data quality checks. Hands-on experience with big data tools (Airflow, Databricks) and data observability platforms. Collaborative mindset and experience working with cross-functional teams including ML and analytics specialists. Curiosity and enthusiasm for continuous learning - you stay up to date More ❯