5 of 5 Contract Customer Insight Jobs in London

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

Lead - Retail (6-month FTC) The Role: We're looking for an experienced and commercially minded CRM Lead to take ownership of customer lifecycle communications and help deliver engaging, personalised experiences across every stage of the customer journey. This is a hands-on role, combining CRM strategy, automation … email marketing and customer insight to drive engagement, retention and commercial performance. Working closely with retail, e-commerce and marketing teams, the CRM Lead will play a key role in developing and optimising automated journeys, supporting membership growth and ensuring our CRM activity delivers a consistent omnichannel customer ...

Manage research plans and roadmaps, ensuring alignment with both short-term objectives and long-term strategic direction. Conduct generative and evaluative research to uncover customer insights, solve problems, and identify new opportunities. Deliver impactful research findings that synthesise qualitative and quantitative data, guiding product development and stakeholder engagement. Foster ...

responsible for: Setting and delivering product strategy across clinical trial recruitment and research data services. Leading product discovery, validation, roadmap planning and prioritisation using customer insight and data. Working closely with engineering teams to agree priorities, manage trade-offs and deliver product outcomes. Building relationships with pharmaceutical, academic … research customers to understand their needs and identify opportunities. Turning individual customer requirements into scalable product capabilities rather than one-off solutions. Defining product requirements, acceptance criteria, success measures and delivery plans. Working collaboratively with engineering, data, design and clinical teams in regulated environments. Balancing commercial requirements with research ...

major retail organisation and lead the next phase of a strategic data and insights platform , providing brands and suppliers with valuable commercial and customer insights. This is a high-profile role sitting across Product, Data, Digital and Commercial teams , with responsibility for shaping the product roadmap, establishing effective governance … ambiguity and translating data and commercial requirements into clear product priorities. Key Responsibilities Own, refine and prioritise the product roadmap , balancing commercial value, customer needs, dependencies and technical feasibility. Translate retailer, supplier and brand requirements into clear outcomes, epics and success measures. Own and prioritise the product backlog, working ...