8 of 8 Contract Customer Insight Jobs in London

Location: Waterloo (hybrid after probation) Salary: Competitive salary, depending on your experienceDo you enjoy leading support teams that deliver exceptional customer service Are you passionate about helping users get the most from their software, developing high-performing teams and using customer insight to continually improve the support … part in ensuring client queries are handled effectively, customers are kept informed and feedback and support trends are used to continually improve the customer journey. What you’ll be doing In this role, you will: • Lead and develop the Client Support team, ensuring customers receive accurate, timely and helpful ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Services organisation is seeking an experienced CRM Campaign Manager with strong Braze expertise to play a key role in the delivery of a major customer engagement programme. This is a hands-on delivery-focused role where you will be responsible for developing, executing and optimising CRM campaigns and customer journeys, helping the business maximise the value of their investment in Braze. With significant growth targets, improved customer data capabilities, and a major new service launch planned, this is an exciting opportunity to make a tangible commercial impact. We're looking for someone who combines strategic CRM thinking ...

lead the organization's digital marketing measurement, marketing intelligence, and insights agenda for our Client Globally. This role brings together data and actions across customer journey stages and enables the organisation with data backed insights and decision making, keeping the customer in the centre. The ideal candidate will … stage and social platforms with insights on performance at each touchpoint Content Analytics stitching the content supply chain and aiding right communication to our customer segments based on their journey stage, consumption formats and channels Marketing Intelligence & Insights: Build a robust insights engine across campaigns, channels, geographies, and cohorts ...

days per month onsite) We're partnering with a major UK retail organisation that is investing heavily in its retail media and customer analytics capabilities. They are looking for an experienced Retail Media Analyst to join a growing team focused on measuring, optimising and improving the impact of media … marketing activity across both digital and physical customer touchpoints. This is a great opportunity for someone who enjoys moving beyond standard reporting and wants to influence commercial decisions through robust analysis, campaign measurement and customer insight. The Role You'll play a key role in helping the business ...

play a key role in shaping how products are presented across a network of more than 570 Food Halls, translating commercial strategies into effective, customer-focused planograms that deliver both operational efficiency and commercial performance. Key Responsibilities Display Planning & Planogram Development Create, maintain and optimise planograms across assigned product … categories. Deliver end-to-end display planning activities aligned to commercial objectives. Translate range and category strategies into executable shelf layouts. Ensure planograms support customer shopping missions, display principles and operational requirements. Manage range change activity in line with trading and implementation calendars. Space & Category Planning Analyse sales, stock ...

Apply, New Accounts, etc.) through insights and experimentation. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value. Join a high-impact analytics team shaping the digital experiences behind customer acquisition across key business … products. You'll leverage advanced analytics, experimentation, and customer insights to influence strategic decisions, optimize digital journeys, and drive measurable business growth. The successful candidate will have access to cutting-edge experimentation and analytics capabilities and will gain exposure to senior leaders across Enterprise Digital, Product, and Technology, providing ...

wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed by customer insight. They … requirements through interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign. They will use statistical data to diagnose systemic weaknesses, identify root causes ...