8 of 8 Contract Customer Insight Jobs in London

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

months London or Leeds/Remote - Up to 1 day per week on-site £490 per day - Umbrella only Responsible for using a variety of research methodologies to develop customer insights for brand experiences and communications that are highly interactive for web, mobile and other digital applications. Techniques may include ethnographic research, generative research, quantitative research, workshops, third-party More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

for a Business Analyst to support a high-impact digital transformation programme. This is a remote opportunity to work with cutting-edge technologies and help shape the future of customer experience, data integration, and identity management. Key Responsibilities Collaborate with stakeholders to define and document business requirements Translate complex technical concepts into clear, actionable insights Support the design and … implementation of enhanced Azure B2C user journeys Work closely with engineering teams to ensure seamless API-first integrations Analyse data flows across Microsoft Customer Insights and Optimizely CDP Ensure alignment with GDPR, SOC 2, and HIPAA compliance standards Facilitate workshops, journey mapping, and process optimisation What You'll Bring Proven experience as a Business Analyst in digital or data More ❯

execution, with a particular focus on the Emerging Mid-Market segment . Key Role Responsibilities: Developing and executing go-to-market strategies for new product features and launches. Building customer profiles, targeting strategies, and messaging frameworks. Creating engaging marketing and sales enablement materials. Conducting customer research and insight gathering to inform product roadmap decisions. Partnering cross-functionally … B2B product marketing, ideally within the tech sector. EMEA experience would be highly valuable Strong background in end-to-end GTM planning and execution. Ability to leverage data and customer insights to shape strategy. A collaborative, self-motivated individual with excellent people skills and a "can-do" attitude. If you have the relevant background in B2B tech product marketing More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation. This project is … Owning and translating what the design requirements are of the Medallia platform into the business, so what gets delivered is able to provide valuable and powerful voice of the customer insights covering all aspects of the customers digital journey. Because of the scale and complexity of the business, its going to require someone who is highly organised, with strong … business to capture the right insights, ensuring the implementation of this solution translates into a powerful VoC platform which is useful for end business users across marketing, ecommerce, product, customer service, etc. With multiple moving parts and diverse regional needs, youll play a critical role in managing stakeholders, aligning expectations, and keeping the implementation on track. Key Responsibilities From More ❯