25 of 25 Contract Customer Service Jobs in London

ESSENTIAL Execute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process. Maintain strong working knowledge of the Service, take ownership for Service improvement. Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing … services provided. Drive development by delivering training and mentoring. Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback. Successful Candidate Competencies: Excellent customer service/relationship skills. Ability to create ...

Service Desk Engineer London, UK | Hybrid - 3 days on site £(Apply online only) per day inside IR35 6 months Brief I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk … Engineer to join on a 6-month basis. If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking. You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime ...

their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and at all levels including the trading team that need … minimise downtime at every opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-7 years of experience ...

Lead Generation and Management: Assist with lead generation activities, such as online research and some outbound calling to prospective customers and maintain and update customer records and sales pipelines in the CRM (SalesForce) system. Collaboration: Coordinate with various internal departments, including marketing, product, and customer service … align strategies and resolve complex issues for merchants and partners. Data Management and Analysis: Utilize CRM software (e.g., Salesforce) to track leads, update customer records, and analyze sales performance data to provide insights for strategic decision-making. Creating and generating reports to and identify sales/acceptance gaps. Skills ...

Line Support –Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support will have solid previous experience in IT Support within … environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members ...

Line Support –Hybrid - London VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets. The successful 1st Line Support will have solid previous experience in IT Support within … environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members ...

Help drive a business-led enterprise AI strategy Advise senior leaders on value-driven AI adoption and strategic direction. Align business functions (Marketing, Sales, Customer Service, etc.) to outcome-focused AI roadmaps. Assess and guide existing AI consulting and agent-development teams. Provide expert insight on GenAI platforms … understanding of GenAI platforms (e.g., Gemini, Microsoft Copilot, OpenAI, Anthropic) and their practical constraints. Experience building AI roadmaps that align business functions (Marketing, Sales, Customer Service, Operations, Digital, Risk). Knowledge of AI governance, risk, compliance, and responsible AI frameworks relevant to FS environments. Exposure to AI delivery ...

Help drive a business-led enterprise AI strategy Advise senior leaders on value-driven AI adoption and strategic direction. Align business functions (Marketing, Sales, Customer Service, etc.) to outcome-focused AI roadmaps. Assess and guide existing AI consulting and agent-development teams. Provide expert insight on GenAI platforms … understanding of GenAI platforms (e.g., Gemini, Microsoft Copilot, OpenAI, Anthropic) and their practical constraints. Experience building AI roadmaps that align business functions (Marketing, Sales, Customer Service, Operations, Digital, Risk). Knowledge of AI governance, risk, compliance, and responsible AI frameworks relevant to FS environments. Exposure to AI delivery ...

ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking ...

Junior Field Service Engineer – AV/UC Systems UK & Europe Travel | Leading AV Integrator | Career Development Pathway IN2-AV Recruitment is partnering with a well-established technology integrator to hire a Junior Field Service Engineer to join their growing service team. This is an excellent opportunity … someone with AV installation or onsite support experience to step into a customer-facing field role with incredible long-term development, manufacturer training, and exposure to cutting-edge AV and Unified Communications technologies. The Role You’ll be responsible for both proactive and reactive maintenance of audio visual ...

Employment Type: Full-Time Contract Type: 3 months £500 per day Umbrella Hybrid Are you passionate about delivering exceptional technical support and ensuring seamless customer experiences? We are looking for an AWS Connect Support Engineer to join our team and take ownership of maintaining and optimizing our cloud-based … manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such as Dynamics365. Incident & Problem Management Monitor ticket queues ...

similar successful positions in the past Be highly collaborative with the current team, management structure and business leaders Demonstrate a very high level of customer service and empathy to the customer issues Be an excellent all-round communicator through verbal and written communication. Please apply! Guidant, Carbon60 ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the London area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

umbrella) Expenses: Mileage and parking claimable Overview We are seeking an experienced L2 Break/Fix Engineer to provide independent onsite hardware support across customer locations in the London area. The role focuses on diagnosing, repairing, and rebuilding HP and Lenovo laptops and desktops , including component replacement and hardware … level troubleshooting. HP/Lenovo SQ training is desirable but not essential. Key Responsibilities Attend customer sites to perform laptop and desktop break/fix activities Conduct hardware diagnostics, component swaps, repairs, and full reassembly Work to vendor guidelines for HP and Lenovo hardware Use a mobile service ...

front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service ...

front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service ...

leading the high street towards a tech-driven future. You have a huge part to play! Your experience, ingenuity and need to provide exceptional service stand you apart from the competition. Dyson have joined forces with Guidant Global to offer exciting jobs within retail, where you'll be more … dynamic store team to showcase the full range of Dyson products, highlighting their innovative technology and superior performance. Deliver Excellence: Provide an unparalleled, premium customer experience that reflects the elegance and sophistication of the Dyson brand. Drive Success: Propel sales growth by aligning with business plans and targets, contributing ...

least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case ...

least one implementation with Process/Task Mining PEGA Lead System Architect (PCLSA) certification is essential. In-depth knowledge of PEGA frameworks, including Customer Service, Decisioning, and Smart Disputes. Hands-on expertise in system integrations using SOAP/REST APIs, JMS, MQ, and Kafka. Comprehensive understanding of case ...

deliver both business and technical solutions. Experience working in a fast-paced environment and managing supplier relationships. Experience with Source-to-Pay systems. Excellent customer service and stakeholder management. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community ...

Visual/Video Conferencing Technicians to support our clients—primarily leading financial institutions and major corporate environments across London. If you’re a polished, customer-facing AV professional with strong technical ability and a passion for delivering seamless meeting room and event experiences, we’d love to hear from … display, and presentation systems Ensure all meeting room and event spaces are fully functional, proactively identifying and resolving issues to minimise downtime Deliver excellent customer service to users at all levels within the organisation Support internal and external events, including high-priority executive and client meetings Collaborate with ...

always ready for use Contribute to ongoing IT projects and improvements About You: Strong interest in IT and problem-solving Excellent communication and customer service skills Ability to work efficiently within a team and independently Experience in a school or educational setting is beneficial but not essential ...

support across user endpoints, collaboration tools, and core business systems. The consultant will ensure continuity of IT services and uphold high standards of customer experience. Key Responsibilities Provide daily desktop support for Windows 10/11 and macOS environments, including hardware and software diagnostics and remediation. Configure and deploy … intervention. Track, document, and manage incidents using Jira , ServiceNow , or similar ITSM/ticketing systems. Deliver white-glove support , ensuring professional communication and exceptional customer service. Required Skills & Experience Minimum 4 years’ IT support experience in a professional or enterprise environment. Strong proficiency with Windows , macOS , Office ...

with setup and operational queries, ensuring a seamless experience.Perform regular maintenance and troubleshooting to keep printers in optimal condition.Collaborate with team members to enhance service delivery and customer satisfaction.Document all interactions and solutions in our support system to ensure continuity and improvement. What We're Looking For: Strong … technical knowledge of printers, particularly Docucare DCA models.Excellent communication skills, both verbal and written.A proactive approach to problem-solving and customer service.Ability to work independently and as part of a team in a fast-paced environment.Previous experience in a technical support role is a plus! What We Offer ...

translate business requirements into effective ServiceNow solutions. You'll be instrumental in managing platform health, driving automation initiatives, and supporting both internal operations and customer implementations while ensuring adherence to ITIL best practices. Key Responsibilities: Manage platform health, stability, and performance across internal and customer ServiceNow instances Design … policies, and automation solutions using Flow Designer Lead platform upgrades, patches, and integrations while ensuring ITIL compliance and best practices Build custom applications, Service Catalogue items, and Service Portal enhancements to improve user experience Create reports and dashboards to track KPIs and provide technical guidance on ServiceNow roadmap ...