14 of 14 Contract Customer Service Jobs in London

opportunity to join a Global Interactive Entertainment company and play a key role in driving high-impact transformation and leading initiatives that bridge customer service, logistics, and technology operations across a dynamic, global environment. You will be responsible for driving business transformation and process improvement initiatives, working … intersection of customer services, operational logistics, and technology delivery. This role requires the ability to define current ("as-is") operations, design future ("to-be") processes, and ensure smooth implementation across all stakeholders - from the business teams to technical providers. You will: Lead projects that enhance operational efficiency, streamline workflows ...

work down notice periods. Core Responsibilities Build and configure solutions across Microsoft Power Platform (Power Apps, Power Automate) Develop and integrate Dynamics 365 Customer Service for HR case management use cases Implement Microsoft Copilot capabilities to automate HR queries and workflows Design scalable, user-focused solutions aligned … teams What They're Looking For Strong hands-on experience across Power Platform and D365 Proven experience delivering case management solutions (Customer Service) Exposure to or experience with Copilot/AI-driven workflow automation Ability to operate in complex, multi-stakeholder environments Clear communicator with strong delivery focus ...

network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer service and ensure issues are resolved within agreed SLAs Team Lead Responsibilities (50%) Maintain and update team planner and rota schedules Coordinate with the manager … regarding: Sickness absences Annual leave requests Arrange appropriate resource backfill where required Support the Service Delivery Manager in handling: Customer complaints Dissatisfaction surveys and feedback Monitor team conduct and escalate any behaviour or performance concerns to the line manager Proactively report operational or service issues to: London ...

Field Service Technician (Hardware Break/Fix) – EC London Location: London City EC Skill Level: Level 2 Technician Start Date: asap Travel Requirement: Up to 50%+ daily travel Pay : £ Role Overview We are seeking an experienced Field Service Technician to provide hardware break/fix support … deskside support and requires hands-on hardware diagnostic and repair experience. The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment . Key Responsibilities Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware. ...

contact and first-contact resolution, providing both remote and desk-side support to end users. You will play a key role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift … work a blend of home and office for selected shifts. Key Responsibilities Act as First Line Support for End User Technology, handling incidents and service requests via phone, email and ServiceNow chat Provide first-point-of-contact resolution where possible, escalating to Level 2 teams when required Deliver professional ...

ServiceNow Architect London (Hybrid) 6 Month Contract £600/day (Outside IR35) ServiceNow Architect needed with deep Telecoms domain experience including Telecommunications Service Management (TSM). 6 Month Contract based in London (Hybrid). Paying up to £600/day (Outside IR35). Start ASAP in May/June … office in London. Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive ...

between business units, technical teams, and third-party partners Support project managers by tracking tasks, updating project plans, and providing progress reporting. Essential Experience Customer service experience (contact centre, retail, hospitality etc). Strong verbal and written communication skills. Knowledge of Microsoft Office applications Positive, can-do attuite ...

Contact Centre and wider Business Operations function. This role is central to maintaining a high-performing Salesforce environment that underpins operational cadence, customer management, and strategic initiatives. Duties Oversee the configuration, design, functionality, and end-user support of the Salesforce platform. Configure and maintain custom objects, record types, fields … enforce change-control processes and Salesforce best practices across maintenance, configuration, development, testing, and data integrity. Coordinate resources involved in developing and maintaining customer management systems, including contractors, vendors, and interns. Engage with business stakeholders-particularly within the Contact Centre-to gather and analyse requirements, propose Salesforce-based solutions ...

work, helping them work smarter and more efficiently. You will work closely with different departments such as Sales, Finance, HR, Operations, and Customer Service to understand their workflows and demonstrate how Copilot can support real tasks. This could include automating document creation, summarising meetings, generating insights from data … finance teams how to use Copilot in Excel for reporting and analysis, while helping sales teams use it in Outlook and Teams to manage customer communication and follow-ups more effectively. You will also provide live support during training sessions, answering questions and helping users overcome initial adoption challenges. ...

proven track record of achieving financial targets Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders Strong commercial acumen and ability to identify, grow and convert … monitor and report on business leads Knowledge of CPD training or workforce development Benefits 25 days annual leave per annum increasing with length of service Hybrid working for many roles Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Wellbeing ...

week onsite in North London Overview A council is seeking an experienced Testing Manager to lead and assure end to end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business … clearly. Ability to work independently, proactively and adapt to changing delivery priorities. Desirable Experience Experience working within local government or council environments. Understanding of customer service platforms and case management systems used across councils. Knowledge of Verint CMpro or similar contact centre platforms. Exposure to building reusable automated ...

procurement best practice across the business. What youll be doing Leading day-to-day procurement operations and ensuring a high standard of delivery and customer service. Managing and developing the procurement operations team, including prioritisation and performance oversight. Implementing a new target operating model and procurement strategy. Overseeing supplier ...

best practice across the business. What you’ll be doing Leading day-to-day procurement operations and ensuring a high standard of delivery and customer service. Managing and developing the procurement operations team, including prioritisation and performance oversight. Implementing a new target operating model and procurement strategy. Overseeing supplier ...

about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned … Portfolio. What you'll need to succeed You ... have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers are a strong communicator and influencer and will ...