19 of 19 Contract Customer Service Jobs in London

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist … in planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom … or equipment issues. Assist in installing, configuring, and maintaining computers, software, and telecom equipment. Train customers and internal users on new IT systems or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong More ❯

employment law and HR best practices? If so, we want to hear from you! About the Role As a HR Workday specialist, you will provide a business-focused HR service, offering professional guidance on operational HR issues across the organisation. This is a fixed-term contract opportunity to make a significant impact in our client s HR team. JRRL … support management decision-making Additional Responsibilities & Requirements Knowledge of HR business processes and HR systems, with the ability to act as a functional expert for Workday HCM Provide excellent customer service to HR Systems end users, supporting Workday HCM systems implementation and HR data migration Support UAT (User Acceptance Testing) activities for Workday modules, including Time/Absence … Workday HCM, including recruitment, onboarding, offboarding, reporting, and data management Strong analytical, problem-solving, and data handling skills Experience supporting Workday systems implementation, data migration, and UAT testing Excellent customer service skills for end-user support Ability to act as a first point of contact for HR system issues via ServiceNow Knowledge of HR business processes and workflow More ❯

mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (eg, Dell) for warranty repairs … or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1-2 years' experience … Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous. More ❯

mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (e.g., Dell) for warranty repairs … or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills & Experience 1–2 years’ experience … Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous. More ❯

in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team , you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department , requiring a versatile skill set to support various applications within our clients Commerce Engineering … products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments. About You: Customer interaction skills Excellent written and verbal communication skills Managing support work independently with occasional support from additional AMs. Strong technical skills and exceptional organizational skills A collaborative utility player mentality More ❯

Data Scientist - Customer Experience Location: London (2 days per week on site) Contract Length: 3 months initially, scope to extend Day Rate: £615 per day (Inside IR35) Overview A leading organisation is seeking an experienced Data Scientist to join their Customer Experience and Fraud Compensation team. This role will focus on developing and refining models that explain and … predict customer outcomes - particularly in relation to complaints, satisfaction, and retention. The successful candidate will help simplify and operationalise models to drive business decisions, enabling the company to better understand what drives positive customer experiences and identify opportunities for improvement. Key Responsibilities Build and enhance predictive models to assess customer satisfaction, loyalty, and post-complaint behaviour . … Identify key drivers behind positive customer experiences and develop models to optimise service outcomes. Support the expansion and adaptation of existing models from international teams. Translate complex analytical outputs into clear, actionable insights for non-technical stakeholders. Develop visualisations and concise data stories to communicate findings to senior leaders. Ensure models remain robust, interpretable, and commercially relevant , avoiding More ❯

a 6-month contract , with the possibility of extension. This role is ideal for someone with a strong background in application support and a passion for delivering high-quality service to internal stakeholders. Key Responsibilities Provide collaborative support to service teams, assisting with system navigation and requirements. Diagnose and resolve technical issues, escalating complex cases when necessary. Design … changes, and industry best practices. Support onboarding and training by sharing technical insights and guidance. Document support interactions and resolutions to aid knowledge sharing and continuous improvement. Deliver excellent customer service through clear, empathetic, and solution-focused communication, including floorwalking support. Collaborate with cross-functional teams to identify recurring issues and contribute to service enhancements. Essential Requirements … Proven experience in application support. Knowledge or experience with Totalmobile is highly desirable. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. A proactive, customer-focused approach to technical support. More ❯

Your new company Financial Advisory Service Provider Your new role A Level 1 Desktop Systems Administrator is currently being sought to join the technology team in the London office. This position is fully office-based. The ideal candidate will have experience providing both remote and on-site desktop support, possess strong communication skills, and be comfortable working with executives.The … detail-oriented individual with the ability to support Windows and Mac laptops, Microsoft 365, Canon printers, and audio-visual equipment. What you'll need to succeed Strong communication and customer service skills, and have experience supporting senior stakeholders/VIP users 2+ years' experience in IT customer support, including desktop and network troubleshooting for both on-site More ❯

Your new company Financial Advisory Service Provider Your new role A Level 1 Desktop Systems Administrator is currently being sought to join the technology team in the London office. This position is fully office-based. The ideal candidate will have experience providing both remote and on-site desktop support, possess strong communication skills, and be comfortable working with executives.The … detail-oriented individual with the ability to support Windows and Mac laptops, Microsoft 365, Canon printers, and audio-visual equipment. What you'll need to succeed Strong communication and customer service skills, and have experience supporting senior stakeholders/VIP users 2+ years' experience in IT customer support, including desktop and network troubleshooting for both on-site More ❯

Southwest London Duration: 12 months Hours: Mon–Fri, 8am–5pm Day Rate: £140 - £180 p/d DOE We are seeking an Onsite IT Support Engineer to join a customer-facing team in Southwest London. This is a 12-month contract , Monday–Friday (8am–5pm), with an immediate start. Key responsibilities: Provide 1st line IT support across a Microsoft … working efficiently within a small, fast-paced team. Requirements: Proven experience in IT support within Microsoft environments. Strong troubleshooting skills across desktop, mobile, and collaboration tools. Excellent communication and customer service skills. Ability to work independently and as part of a team. More ❯

support a leading global technology company's Executive Briefing Program in London. This is a fantastic opportunity to join a fast-paced, international environment and contribute to high-impact customer engagement initiatives. About the Role You'll be responsible for the planning, setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and internal … stakeholders. This role involves cross-functional collaboration, vendor coordination, and concierge-level service delivery. Key Responsibilities Coordinate all logistical aspects of executive briefings, including catering, room setup, and marketing materials Act as the main point of contact for briefing requestors and internal teams Provide on-site support during briefings, ensuring smooth execution and high-quality customer experience Maintain … a library of local recommendations for visiting guests Capture and report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred More ❯

and administer Office 365 and college printing systems.* Troubleshoot hardware and software issues, ensuring timely resolution.* Assist with software deployment and management (SCCM, Jamf Pro).* Cover the IT Service Desk and provide project support when required.* Maintain network patching and equipment moves to best practice standards. Requirements: * Minimum 4 years' hands-on IT support experience.* Strong skills in … Windows 10, Office 365, PC hardware, IP telephony, and Smartboard support.* Excellent communication and customer service skills, with the ability to support non-technical users. Desirable: VMWare, Mac OS administration, server management, PowerShell, and networking (TCP/IP, DNS, DHCP). Hours: 35 hrs per week (8:30-5:00, Mon-Fri).Occasional evening cover (until 9pm) on More ❯

Leader, you'll be responsible for leading a team of 6 Application Support Analysts to deliver comprehensive 2nd and 3rd line application support. You'll ensure high standards of customer service, operational excellence, and continuous improvement across business-critical systems. Central to this role will be the support of Oracle E-Business Suite Financials, and prior experience will … documentation. Oversee application enhancements to drive business performance. Provide guidance on application security, licensing, upgrades, backups, and disaster recovery. Ensure support requests are handled efficiently and in line with service standards. Manage relationships with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support More ❯

and mobile app usage Direct users to digital training content Log recurring issues and feedback to the project team Requirements: Good working knowledge of Microsoft Teams Strong communication and customer service skills Comfortable working in a visible, user-facing role Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply More ❯

and mobile app usage Direct users to digital training content Log recurring issues and feedback to the project team Requirements: Good working knowledge of Microsoft Teams Strong communication and customer service skills Comfortable working in a visible, user-facing role Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply More ❯

Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous … are an important part of your daily work: Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7. Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols. Manage national and international conference calls, connecting Cabinet … internal and external stakeholders. Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: Outstanding customer service - Calm, confident, and responsive under pressure. Team player - Collaborative, supportive, and reliable in a fast-paced environment. Self-starter - Able to work independently and make sound decisions. More ❯

27th October 2025 at our Stratford London office Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications … bring: Demonstrated experience in business analysis and data storytelling, particularly within the housing association sector, with strong technical skills in Power BI and DAX. A commitment to delivering outstanding customer service, while promoting best practices in data and analytics across all stakeholder interactions. Proven ability to collaborate with stakeholders to define and implement clear, measurable KPIs aligned with More ❯

ASAP. IR35 Status: Outside IR35 Rate: Negotiable Location: Hybrid - West London Duration: Initial 6 Months Essential Requirements: 5+ years of hands-on experience implementing and customizing Microsoft Dynamics 365 Customer Engagement (CE) solutions. Proven ability to design, develop, and deploy plugins, custom workflows, Power Automate flows, and integrations using the Power Platform and Azure services. Strong experience with Sales … Marketing, and Customer Service modules, including configuration, customization, and data model understanding. Desirable - Industry Background: Previous consulting experience within technology, SaaS, or software development organizations Certifications: Relevant Microsoft certifications (e.g., MB-910, MB-210, PL-400, or PL-600) preferred. If you are interested, please apply with your most up to date CV. More ❯

responsible for the installation of new lottery terminals across nearly 50,000 retailers nationwide. They are looking for multiple people across the UK to join them as a Field Service Installation Engineer on a fixed term contract but will likely extend or possibly become permanent Role Overview: Location: Various locations across the UK (list below) Contract: Initially a fixed … card. Key Responsibilities: Remove old terminal and then install lottery terminals at retailers within your assigned postcode area Ensure all installations are completed to the highest standards Provide excellent customer service and resolve any installation issues that may arise Locations we are hiring for: Guildford, Reading, Winchester, Redhill, Brighton, Tunbridge, Sheffield, Dundee, Aberdeen, Southend-on-Sea, Chelmsford, Luton More ❯