1 to 25 of 27 Contract Customer Service Jobs in London

hours per day (shift rotation between 7:30am - 7:30pm) Start Date: 17/08/2026 CPS Group UK are looking for a customer-focused On-Site IT Support Engineer (Tech Bar) to deliver exceptional face-to-face IT support within a fast-paced enterprise financial services environment. … provide 1st and 2nd Line support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service ...

Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design … including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/ ...

organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues … across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues ...

organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues … across the organisation. This is an excellent opportunity for someone who enjoys a varied role, thrives in a customer-focused environment and wants to make a real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues ...

Japanese-Speaking Customer Support Specialists (Temporary) Location: Hybrid - Canary Wharf London (with likely transition to remote working due to night shift requirements) Start Date: From 13th July (subject to change) Contract Type: Temporary Pay Rate: £14.00 per hour (Day Shifts) | £15.00 per hour (Night Shifts) We Are Hiring Japanese … Speaking Customer Support Specialists We are currently looking for multiple Japanese-speaking Customer Support Specialists to join our Data Breach Response team on a temporary basis. This is a unique opportunity to play a vital role in supporting individuals impacted by a data breach incident. Working within ...

systems and services.The ideal candidate will have a strong understanding of Microsoft 365 and a broad background in IT support, with excellent troubleshooting and customer service skills. Responsibilities Provide 1st and 2nd line support to end users across hardware, software, and business applications. Manage and support the Microsoft … including account creation and access management. Assist with device builds, deployments, and software installations. Manage tickets through to resolution, ensuring a high level of customer service. Escalate complex issues where required and work with third-party suppliers. Maintain IT documentation and contribute to process improvements. Experience Required Previous experience ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial HR implementation ...

Skills Assistant Finance Officer Sound knowledge of Housing Benefit Overpayment recovery legislation, regulations and recovery methods including PDP, DEA, BTR etc. Ability to analyse customer circumstances and make informed decisions on appropriate recovery action in accordance with legislation and policy. Excellent communication and negotiation skills, with the ability … Management/Exchequer Services Grade: Scale 6/SO1 Responsible to: Finance Officer Responsible for: None Main purpose of post To provide a proactive customer focused exchequer service to given service areas and suppliers, taking personal responsibility to resolving issues/problems in a collaborative manner (where ...

hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, ecommerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build … Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, ecommerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/ ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … delivering business systems, process improvement or digital transformation projects. Skilled in requirements gathering, process mapping, and preparing detailed functional documentation. Experience with Jira Service Management (JSM) , IT Service Management (ITSM) platforms or service management transformation projects. Have experience integrating HubSpot or other CRM platforms. Ability to produce ...

Service Desk Advisor - 1st Line, Windows £market rate (Inside IR35) Hybrid/London ( 3 days onsite) 4 months My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical … environment. Key Requirements: Previous experience within an IT Service Desk, Helpdesk or End User Support position. Strong customer service and communication skills with the ability to support both technical and non-technical users. Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices. Confident managing incidents ...

long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities Provide 1st and 2nd line support across business applications … resolution. Work with users to understand operational challenges and identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support ...

internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process … workflow efficiency. People To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the bank’s products and services before engaging in any customer-facing sales or advisory activities. ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public sector ...

INSTALLATION AND SERVICE ENGINEER - North London - Barnet/Enfield/Watford area FTC 6 months £30,000 FULL TRAINING WILL BE PROVIDED (if you are comfortable with general IT and DIY skills, please read on). Salary - £30,000 + Benefits 6 Months FTC - to start, with a view … would suit a confident 'handy person' someone comfortable with home/general DIY, ability to confidently use power tools, IT literate and extremely strong customer facing skills whilst working closely with clients (in their homes) to ensure that all installations are completed efficiently and to the highest standards. ...

user onboarding and account setup. Log, manage, and resolve support tickets. Maintain IT assets and equipment. Experience Required Previous experience in an IT Support, Service Desk, or Helpdesk role. Good understanding of Microsoft 365. Experience supporting Windows devices. Strong communication and customer service skills. Keen to learn ...

network troubleshooting. Experience supporting, configuring and deploying end-user devices. Strong incident management and ticketing system experience. Excellent troubleshooting, communication and customer service skills. Ability to prioritise workload and manage issues through to resolution. Comfortable providing both onsite and remote support on a shift pattern. Nice to Have ...

onsite faults and hardware issues Provide a high level of technical support to clients as well as maintaining a high level of customer service at all times Work on a mixture of dayto-day support and project work Act as the goto for any questions or queries from ...

Onsite Support Engineer to join a busy educational environment in South London. This is an excellent opportunity for someone who enjoys being hands-on, customer-focused, and taking ownership of technical issues from start to finish. Enhanced DBS is Essential Please note: candidates must hold a valid DBS check … comfortable working in an environment where DBS clearance is a key requirement. Key Responsibilities Provide 2nd Line support for onsite IT incidents and service requests Manage tickets through to resolution or escalate where required Work to agreed SLAs and prioritise incidents effectively Create and maintain technical documentation and knowledge ...

deliver solutions in line with scheme rules and legislative requirements. Collaborate with colleagues across the delivery team to ensure successful project outcomes. Provide exceptional customer service and maintain strong client relationships. Occasionally travel to client sites to facilitate workshops and requirements gathering. About You To be successful … skills and the ability to engage effectively with clients and stakeholders. The ability to work both independently and collaboratively within a team environment. A customer-focused approach and a commitment to delivering high-quality solutions. This is only one of many vacancies we are handling. Alexander Lloyd ...

stakeholders. Key Responsibilities User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system. M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments. Infrastructure & Deployment ...

processes and user experience. Responsibilities: * Design, develop and maintain ServiceNow applications and platform enhancements. * Translate business requirements into robust technical solutions. * Develop and support Service Portal/Employee Centre functionality. * Build integrations using REST APIs and modern web technologies. * Participate in Agile ceremonies including sprint planning, refinement, etc. * Troubleshoot … cross-functional teams to deliver high-quality software. Skills & Experience: * 3-7+ years commercial ServiceNow development experience. * Strong JavaScript development skills. * Experience with Service Portal or Employee Centre development. * Solid knowledge of Business Rules, Flow Designer, Client Scripts, UI Policies and Script Includes. * Experience building and consuming REST ...

privileged to be working within a highly respected Investment Management organisation who proud themselves in focussing on client/customer relationships with the ethos being to help individuals with investment and financial planning, and provide technology to make things simple and clear. Based in the heart of the City … will be responsible for: Liaising extensively with financial planners, paraplanners and wealth managers (intermediaries), where you will develop ongoing strong relationships built on outstanding service for all and any queries that your clients and their clients have with the platform. Taking ownership of queries; analyse, research, and provide solutions ...

privileged to be working within a highly respected Investment Management organisation who proud themselves in focussing on client/customer relationships with the ethos being to help individuals with investment and financial planning, and provide technology to make things simple and clear. Based in the heart of the City … will be responsible for: Liaising extensively with financial planners, paraplanners and wealth managers (intermediaries), where you will develop ongoing strong relationships built on outstanding service for all and any queries that your clients and their clients have with the platform. Taking ownership of queries; analyse, research, and provide solutions ...