2 of 2 Contract Help Desk Support Jobs in London

Title: IT Helpdesk Support - Expert Location: London Duration: 10 Months Contract with Potential Extension Rate: £18.79 - £21.56 per hour Inside IR35 We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users … levels, and will be comfortable working in a rotational shift environment. Key Responsibilities Provide first-line IT support via phone and service desk tools Troubleshoot application, hardware, software, and basic network issues Log, track, and resolve incidents and requests within SLAs Escalate complex issues and potential service ...

AbouttheRoleHelpdeskSupportOfficer Weareseekingaproactiveandcustomer-focused HelpdeskSupportOfficer tojoinourFacilitiesManagementteam.Actingasthefirstpointofcontactforallfacilities-relatedqueries,youwillplayakeyroleinensuringthesmoothoperationofpropertyservicesacrosstheCouncil'sestate. Thisisafast-paced,high-volumerolewhereyou'llcoordinateandtrackbothhardandsoftFMrequestsusingtheCAFMsystem(Civica),ensuringissuesareresolvedefficientlywhiledeliveringexcellentcustomerservice. KeyResponsibilitiesHelpdeskSupportOfficer Helpdesk&ServiceDeliveryHelpdeskSupportOfficer Actasthefirstpointofcontactforclients,contractors,andstakeholders Log,track,andmanageallfacilitiesrequests(emergencyandnon-emergency)viatheCAFM(Civica)system Assessandprioritiseincomingjobs,determiningtheappropriatecourseofaction Coordinateworkswithcontractorsandinternalteamstoensuretimelydelivery Monitorprogressofjobsandproactivelychaseoutstandingworks Escalaterisks,delays ...