organization. This role involves technical resource management, supporting operations, and 3rd party management. The time will be split accordingly on driving 3rd party ITservicemanagement with continuous improvements as well as support the in-house lead engineer with day to days and smaller business projects, including a large migration more »
Croydon, Surrey, United Kingdom Hybrid / WFH Options
Alexander Mann Solutions - Public Sector Resourcing
Inside IR35) Contract Term: 12 Months Contracting Authority: The Home Office Location: Hybrid - Croydon We are looking for candidates with a background in ITServiceManagement, and experience of successful Service Design and Transition. You will be joining a number of other Service Design and Transition Managers (SDTMs) working within more »
Alexander Mann Solutions - Public Sector Resourcing
SC Level as a Senior ITService Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the ITservicemanagement lead in Foundry this role will be ensuring servicemanagement processes are captured and matured to align with the DD ServiceManagement Framework. Assisting … level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This post's primary purpose as well as supporting the ITservicemanagement lead in ensuring servicemanagement processes are captured and matured to align with the DD ServiceManagement Framework, is Identifying Best Practice examples from … of servicemanagement practice through service groups Managing a team (initially via working group leads) ensuring adequate resource commitment and engagement. representing the ITservicemanagement function and act as an escalation point for business stakeholders. Essential to have some form of ITIL v4 certification, preferably including either - ITIL v4 more »
Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with ITservicemanagement software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume more »
as part of a wider team. Daily duties: Level 3 Network support. Network incident diagnostics/resolution Network change implementation via requests made via ITSM Integrate within the established team Demonstrate a strong can do attitude and willingness to progress Support & training will be provided to ensure further development Form more »
Management. Rate - £500 per day , outside IR35 1x a month into a London office Essential skills: - 5 years experience with ServiceNow - Asset Management experience - ITSM - Experience completing integration projects - Solid communication and collaboration skills. They are looking for someone who can get on boarded in June, so please applying if more »