developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex system requirements into clear, usable designs that improve user experience. Produce documentation such as user stories, acceptance criteria, and functional specifications. More ❯
and data engineers to prototype and implement service concepts. Use tools like Figma (or other design software) to bring service visions to life. Document service blueprints, storyboards, and journey maps to communicate ideas effectively. Operate in agile, multi-disciplinary teams, contributing to digital service delivery. Required Skills & Experience: Extensive experience in service design, UX, or interaction design. Proven More ❯
is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to … legal coordination , with a focus on accessibility, data privacy, and vendor relationships. You'll manage a diverse portfolio of projects - from accessibility compliance and cookie management to customer journey discovery, legal topics, and strategic partner activities. This position requires a strong understanding of digital customer experience, governance frameworks, and the ability to deliver results across multiple teams and … and drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journeymapping, service design, discovery analysis) Handson experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with crossfunctional teams. Excellent stakeholder communication More ❯
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journeymapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journeymapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯
Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding … vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Monitor journey performance using analytics and customer feedback. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Degree in Business, Marketing, Digital Experience, or related … field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journeymapping tools, A/B testing platforms, and personalization technologies. Benefits Long contract Global organisation Free breakfast More ❯
