12 of 12 Contract Journey Map Jobs in London

Doing Leading UX and UI design across a portfolio of digital products, websites and apps. Conducting user research, usability testing and customer journey mapping to inform product decisions. Creating wireframes, prototypes and high-fidelity designs that solve real user problems. Developing and maintaining a robust design system ...

usability testing and research workshops. Selecting appropriate qualitative and quantitative research methods. Creating research plans, discussion guides and test scripts. Developing user personas, journey maps and other research artefacts. Producing wireframes and prototypes to support usability testing. Analysing research findings and presenting actionable insights to stakeholders. Working closely ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

within an agile product squad * Creating user journeys, flows, wireframes, prototypes and high-fidelity UI designs * Supporting and participating in discovery, ideation and journey-mapping workshops * Applying and contributing to the E.ON Next design system to ensure consistency, quality, and care * Working closely with engineers to ensure designs ...

mobile apps and responsive web Proven ability to simplify complex or regulated journeys Expertise in UX, interaction design, and visual execution Skilled in journey mapping, flows, and information architecture Comfortable working in ambiguity and shaping solutions with cross-functional teams Data-informed approach using user research and usability ...

discovery with Product to understand customer problems, business goals, and opportunities. - Confident using research and insight to inform design decisions, including usability testing, journey mapping, problem framing, and insight review. - Able to translate customer insights, product requirements, and business priorities into clear, simple, and effective design solutions. - Strong ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents ...

Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure … What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints ...

audiences-through visual artefacts, presentations, and stakeholder playbacks Facilitate workshops, playback sessions and show-and-tells to drive cross-functional understanding and alignment To map the whole problem and think beyond the confides of the brief yet be cognisant of the challenge at hand Skills & Experience Excellent experience advocating … communicate insights effectively. Strong portfolio or case studies showing research that informed successful service or product outcomes Incredible and demonstrable experience creating user journey maps or E2E diagrams. Strong storytelling skills with an ability to present complex information clearly. Excellent communication and collaboration skills. Disclaimer: This vacancy ...

This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull a journey apart, and show how it actually … works and where it breaks, from the customer's first action through to the back-office steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience ...

delivering a wide range of analysis and solution-design activities that support a complex Digital Transformation Programme. They will research and analyse statistical data, map customer journeys, design and document work-streams and process flows, compile trends and performance reports, and develop business-focused solutions informed by customer insight. … interviews, document reviews, workshops, surveys, site visits, workflow analysis and scenario planning. They will identify opportunities to improve resident experience by developing customer journey maps, facilitating focus groups and involving residents directly in service redesign. They will use statistical data to diagnose systemic weaknesses, identify root causes ...