18 of 18 Contract Journey Map Jobs in London

Expertise in a wide range of research methods, particularly generative approaches such as ethnography, in-depth interviews, field studies, user needs analysis, jobs-to-be-done frameworks, and journey mapping, as well as complementary evaluative methods. Excellent storytelling, communication, and presentation skills - able to translate complex insights for varied audiences, including senior leadership. Ability to work effectively with More ❯

across business, IT, and supplier landscapes. Excellent understanding of Agile delivery practices, including design sprints, iterative delivery, backlog grooming and user stories. Skilled in producing design artefacts (e.g., journey maps, process flows, user stories, wireframes) and using tools like Lucidchart, Miro, or equivalent. Design Lead- - Salesforce Education Cloud- Student Systems Implementation Desirable Experience Knowledge of Higher Education regulatory More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

inclusive, and compliant with NHS and government digital standards. Key Responsibilities Lead service design activities across the programme, ensuring alignment with public sector policy, clinical workflows, and user needs. Map current and future state service journeys, identifying gaps, inefficiencies, and opportunities for improvement. Facilitate co-design workshops with patients, clinicians, stakeholders, and delivery teams. Produce service blueprints, journey … programmes. Strong understanding of user-centred design, systems thinking, and agile delivery. Ability to translate complex clinical and operational requirements into intuitive service experiences. Experience producing service blueprints, journey maps, and design documentation. Familiarity with NHS digital standards, GDS guidelines, and accessibility legislation. Excellent stakeholder engagement and facilitation skills. Proficiency in tools such as Miro, Figma, Lucidchart, and More ❯

office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The … sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences … email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation More ❯

office Rate: £450 tp 550/a day Umbrella We are looking for a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This role is central to driving measurable improvements in user acquisition, activation, engagement, and retention through data-driven experimentation, funnel analysis, and personalized journey building. The … sell opportunities. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with our analytics team to track progress. Journey Building & Mapping Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Collaborate with various marketing functions to align in-product and out-of-product experiences … email, push, etc.). Develop and maintain a journey playbook to ensure consistency across user segments. Insights & Analysis Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data to identify barriers to conversion. Partner with data teams to segment users and personalise journeys. Provide actionable insights to product, marketing, and engineering teams. Collaboration & Implementation More ❯

Skills Lead the design of end-to-end services that effectively deliver on user needs and policy objectives Ensure accessibility, usability, and inclusivity across all touchpoints and service journeys Map and analyse complex service ecosystems to identify pain points, opportunities, and interdependencies Work collaboratively within multidisciplinary teams, including policy, operations, delivery, product, system design, and other user-centred design … to information security protocols) Produce detailed mappings of current ('as-is') services and processes-both digital and offline-based on verified data Develop clear and effective service blueprints, journey maps, and visual artefacts to communicate design thinking Facilitate co-creation workshops, design sprints, and stakeholder engagement sessions Align service design outputs with technical feasibility, organisational goals, and delivery More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to … data, and feedback to champion improvements across digital touchpoints. Digital Strategy & Execution Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Performance & Optimization Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Qualifications Bachelor’s degree … in Business, Marketing, Digital Experience, or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. More ❯

to-end services that meet user needs and deliver policy intent Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design Design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format Facilitate workshops More ❯

to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design design collaboratively and … in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format facilitate workshops More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Lead the design of end-to-end services that balance user needs with policy intent. Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints. Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement. Work closely with multidisciplinary teams including policy, operations, product, delivery, system design, and UCD specialists. Design collaboratively … across the team and wider community (while respecting security constraints). Produce evidence-based 'as-is' maps of systems and processes, both online and offline. Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts. Facilitate workshops and co-creation sessions with stakeholders and users. Align service design with organisational goals, technical feasibility, and delivery More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Google Optimize, Optimizely, VWO, Amplitude, Mixpanel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

Our client is a global SaaS company now seeking a Conversion Rate Optimisation (CRO) Specialist with deep expertise in in-product optimisation and customer journey mapping. This is a one year contract on a hybrid basis with 3 days a week in the London offices. Key Responsibilities Conversion Optimisation & Experimentation Design and execute A/B and multivariate … improve in-product conversion and engagement metrics. Define key success metrics (activation rate, trial-to-paid, retention, churn reduction) and build dashboards with their analytics team to track progress. Map and optimise customer journeys across the product lifecycle, identifying friction points and opportunities for growth. Use quantitative (analytics, funnel tracking, cohort analysis) and qualitative (user testing, surveys, feedback) data … Optimize, Optimizely, VWO, Amplitude, Mix panel, GA4, Hotjar, FullStory, or similar. Hands-on experience building and analysing A/B tests, multivariate tests, and funnel optimisation. Proficiency in journey mapping and lifecycle design with a customer-centric approach. Strong understanding of UX best practices, persuasion principles, and behavioural psychology. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯

campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Performance - Monitor campaign performance metrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Customer Journey Management- I dentify friction points and opportunity areas to enhance customer satisfaction and LTV. Qualifications 5+ years in lifecycle, CRM, or email marketing with a focus on SaaS or … in building and optimizing lifecycle programs that drive measurable growth. Strong analytical mindset with experience using tools like Tableau, SQL, or similar. Experience with personalization, segmentation, and customer journey mapping. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioural triggers. Benefits Global company Friendly team ,stunning offices Free Breakfast More ❯