2 of 2 Contract Journey Map Jobs in London

wellbeing. The Role: Key Responsibilities: Lead the insight roadmap for H&B&Me, aligning product strategy with customer wellness goals and behaviours. Develop in-depth customer personas and journey insights to inform platform engagement and retention. Embed experience metrics (NPS, CSAT, retention) into a system of continuous optimisation. Design and deliver learning programmes including A/B testing … the offices. The Person: Key Requirements: Strong experience in customer or digital insight roles, ideally within mobile apps or wellness platforms. Skilled in both qualitative and quantitative research, journey mapping, and CX methodologies. Proficient in tools like Google Analytics, Mixpanel, Qualtrics, and UX testing platforms. Confident communicator and storyteller, with the ability to influence cross-functional teams. Future More ❯

with large-scale, enterprise-wide transformation programs within the defence sector. A strong familiarity with the Shared Services Operating Model. Proficient in creating 'As-Is' and 'To-Be' Journey Maps. Experience working with Oracle/ERP systems, particularly in Oracle Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), and Human Capital Management (HCM). To apply, please submit More ❯