a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct linemanagement , you will be the technical and procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of … required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation … Engineer role, with demonstrated team leadership or lead-level influence . Deep technical knowledge of Office 365, Active Directory, AzureAD , and user/device management tools. Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar). A proactive and collaborative mindset with the More ❯
a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct linemanagement , you will be the technical and procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of … required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation … Engineer role, with demonstrated team leadership or lead-level influence . Deep technical knowledge of Office 365, Active Directory, AzureAD , and user/device management tools. Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar). A proactive and collaborative mindset with the More ❯
a requirement for the successful candidate to additionally cover the Barts Life Sciences Lead Data Scientist role as maternity cover. This will involve providing line-management to the existing highly-competent and experienced Data Science team until May 2026, when the incumbentLead Data Scientistreturns from maternity leave. At More ❯
within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required to assist in induction and training of peers and new employees. 2. Customer Management/… of the operational workflow processes and linkage with the technical administrative support services ? Prioritise tasks assigned and escalate any gaps in resourcing to the line manager ? Escalate any operational issues to the line manager ? Ability to learn complex and specialised administrative tasks in a short space of time More ❯
