1 of 1 Contract PagerDuty Jobs in London

coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight: Maintain and improve escalation workflows, including use of tools like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate … communication skills, with the ability to manage high-pressure situations and make decisions. Strong client relations skills, can-do attitude Familiarity with support platforms (e.g., Salesforce Case Management, ServiceNow,PagerDuty). Experience with business continuity practices and procedures. Ability to analyse data and trends to inform decision-making. Comfortable working out-of-hours and managing support coverage across geographies. Self More ❯