9 of 9 Contract Performance Metrics Jobs in London

Hays are now looking for a Quality Engineer/Performance Tester for one of our local clients: £310 p/d Inside IR35 3 days p/w in the office, 2 WFH Location is one of either London, Manchester or Leicester We're looking for strong experience … performance and non-functional testing to support the delivery of large-scale digital services. The role will focus on ensuring applications are scalable, reliable and performant through a combination of performance testing, API testing and quality engineering practices. What you'll be doing Design, develop and execute performance ...

environments. Strong analytical and critical-thinking skills with the ability to interpret data and translate business requirements into actionable reporting solutions. Understanding of commercial performance metrics and KPIs, with the ability to connect reporting outputs to business outcomes. Proven ability to work independently, take ownership of projects ...

service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages … while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards ...

project budgets, track expenses, and provide regular financial reports to stakeholders. Risk Assessment: Identify potential risks and issues, implementing strategies to mitigate them effectively. Performance Monitoring: Analyse project performance data, providing insights and recommendations to enhance efficiency. Stakeholder Communication: Collaborate with project teams and stakeholders, ensuring clear communication … alignment on project goals. Reporting: Prepare and present regular reports on project status, financials, and performance metrics to senior management. Essential Skills and Qualifications: Proven experience as a Project Controller or similar role within a project-based environment. Strong financial acumen with experience in budget management and financial ...

role Key Responsibilities PMO Leadership: Deliver a UK PMO function supporting Real Estate, Workplace, Facilities, and Technology-enabled transformation programmes. Portfolio Oversight: Monitor project performance, budgets, timelines, resource allocation, and dependencies across a portfolio of Real Estate, Workplace, and technology initiatives. Governance & Compliance: Ensure adherence to internal controls … Real Estate, Workplace, IT, Security, Facilities Management, external suppliers, consultants, and business stakeholders. Reporting & Insights: Deliver executive-level dashboards, portfolio reporting, RAID management, service performance metrics, and programme updates. Process Improvement: Drive continuous improvement across PMO processes, project delivery methodologies, service management practices, and supporting toolsets. Change Management ...

handle data with high accuracy, ensuring quality controls and validation processes are in place. Analytical Skills: Experience in tracking and interpreting KPIs and operational performance metrics, with the ability to create insightful dashboards and presentations. Strong Communication: Excellent verbal and written communication skills, capable of translating technical data ...

detection, investigation and response to cyber security incidents. Drive continual improvement across SOC processes, playbooks and operational procedures. Monitor and improve key SOC performance metrics including MTTD, MTTR and SLA performance. Ensure effective use and optimisation of SIEM, EDR/XDR and SOAR technologies. Coordinate major cyber incidents … security engineering teams to enhance detection capabilities. Manage relationships with third-party security providers and technology vendors. Produce operational and executive reporting on SOC performance, cyber threats and service improvements. Ensure compliance with security standards, regulatory requirements and industry best practice. Experience Required - Proven experience leading or managing ...

positive and productive team environment, guiding your project team to success. Reporting & Analysis: Provide regular updates to senior management, showcasing project progress and performance metrics. Why Join Us? Impactful Work: Contribute to projects that drive real change in the commodities landscape. Collaborative Culture: Join a supportive team that values ...

focused organisation with a significant digital and physical presence. Operating at scale, they invest heavily in data and analytics to improve customer engagement, campaign performance, and commercial outcomes. Their collaborative environment brings together analytics, marketing, and commercial teams to deliver measurable business impact. This contract offers the chance … influence high-profile retail media activity within a complex, data-rich environment. The Role and Deliverables Analyse and measure the performance of retail media campaigns across multiple customer channels. Deliver actionable insights and strategic recommendations to improve campaign effectiveness and business outcomes. Partner with marketing, commercial, and business stakeholders ...