11 of 11 Contract Performance Metrics Jobs in London

project teams on quality management best practices, fostering a culture of continuous improvement and high standards. Develop a Supplier Quality Plan, reviewing supplier performance data to identify trends, risks, and improvement opportunities. Lead lessons learned analysis to ensure outcomes are documented, communicated, and applied, driving a continuous improvement culture. … Measure and analyse the cost of poor quality and associated corrective actions. Prepare and present regular quality reports to stakeholders, highlighting performance metrics, areas for improvement, and progress on quality initiatives. Act as the main point of contact with the customer on quality matters, including quality claims, ensuring ...

operational services Embed Responsible AI principles including fairness, transparency, and accountability into service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled … Desirable Skills Experience with generative AI or Copilot-style tools Public sector or regulatory experience Knowledge of accessibility and inclusive design Experience with service performance measurement Behaviours User-focused and outcome-driven Collaborative and inclusive Evidence-based and analytical Adaptable in emerging technology environments Committed to Responsible AI principles ...

Date: ASAP (max 2 weeks' notice) Overview We're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities … Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor ...

across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting … customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites ...

consistently across multiple regions and countries differences). Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings ...

staff engineer role - Python and TypeScript/Node, with solid React/Next.js and NestJS/FastAPI experience - PostgreSQL, including schema design, query performance, ETL/ELT, and analytical workloads at scale - LLM/AI features shipped to production users, covering evals, guardrails, prompt versioning, and cost control - LangChain … LangGraph for orchestration - Data modelling for fund mechanics, including cash flows, NAV, performance metrics, and position-level credit data - AWS in production: IAM, S3, RDS, and containerised workloads - CI/CD, security, observability, and designing for data sensitivity from the outset You'll also need practical exposure ...

staff engineer role - Python and TypeScript/Node, with solid React/Next.js and NestJS/FastAPI experience - PostgreSQL, including schema design, query performance, ETL/ELT, and analytical workloads at scale - LLM/AI features shipped to production users, covering evals, guardrails, prompt versioning, and cost control - LangChain … LangGraph for orchestration - Data modelling for fund mechanics, including cash flows, NAV, performance metrics, and position-level credit data - AWS in production: IAM, S3, RDS, and containerised workloads - CI/CD, security, observability, and designing for data sensitivity from the outset You'll also need practical exposure ...

frameworks; Australia's Consumer Data Right (CDR) reporting requirements Support expansion into additional regulated markets including Canada and the US Monitor API performance metrics Investigate operational incidents working with engineering teams to identify root causes and drive remediation Manage major incident reporting requirements Maintain reporting methodologies, operational documentation … have comfort with SQL as a requirement. Ability to work effectively with engineering, product, compliance and risk teams. Experience with Open Banking APIs, API performance monitoring, incident reporting or regulatory frameworks is highly desirable. You will be comfortable engaging with engineers one moment and discussing regulatory obligations with compliance ...

service level agreements (SLAs). Perform essential maintenance tasks, including HVAC PMs, rack power installations, and more. Conduct daily operational readings and log equipment performance metrics. Supervise contractors for servicing and preventive maintenance tasks. Respond to off-hour emergency calls, ensuring rapid resolution of issues. What We're Looking ...

business decision-making. Identify trends relating to product quality, customer complaints, returns, and supplier performance. Support reporting across sustainability, ethical sourcing, and supply chain performance metrics. Improve reporting processes through automation and simplification. Collaborate with business stakeholders to understand reporting requirements. Present findings and recommendations to operational and senior … reporting. Desirable Experience Retail, FMCG, Consumer Goods, Supply Chain, Quality, or Compliance reporting experience. Exposure to sustainability, product quality, customer complaints, returns, or supplier performance reporting. Experience with reporting automation tools such as Power Automate. Important Notice: Shortlisted candidates will be contacted by telephone , so please only apply ...

monthly management reporting cycle, delivering timely and accurate financial information to the Board. Prepare consolidated group reporting, forecasts, cashflow analysis and key performance metrics. Ensure robust financial controls, processes and governance frameworks are maintained across all entities. Lead all statutory accounting, audit, tax and compliance activities, working closely with … cash management across the group. Oversee multi-currency accounting and intercompany transactions. Partner with senior stakeholders to support pricing decisions, commercial initiatives, operational performance and strategic growth plans. Lead and develop a distributed international finance team, including both internal and outsourced resources. Support ongoing systems improvements, process automation initiatives ...