client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, pushnotifications, and in-app messaging. Key Responsibilities Lead a discovery phase to develop a product strategy for customer messaging and notifications, ensuring alignment with the client's digital journeys. … Consider Interconnected notification services integrated with existing banking channels. A rules engine to enable context-aware messaging. Content management system for messaging templates. Delivery mechanisms across SMS, email, push, and in-app channels. Customer preference … management aligned to regulatory requirements. Analytics and reporting to measure communications effectiveness. Essential Skills & Experience Strong experience in customer journeys and delivery mechanisms for SMS, email, pushnotifications, and in-app messaging. Deep knowledge of industry best practices in customer communications. Proven track record of conducting current state solution assessments and shaping future strategies. ... More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/PushNotifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in CRM, Martech, or … Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role please send your More ❯
contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/PushNotifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience in CRM, Martech, or … Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the ability to interpret data and drive actionable insights. - Excellent stakeholder management and communication skills. If you're interested in this role please send More ❯