and Program Managers in the construction of Business Cases to support RPA adoption. Ensure accurate project documentation and effective knowledge transfer to stakeholders. Lead rootcauseanalysis for RPA incidents and process exceptions. Develop and deploy reliable bots using custom frameworks based on knowledge of REFramework. Design … reporting in PDF/Excel/SSRS). Write and maintain SQL scripts for SQL Server and Oracle databases to support automation and data analysis tasks. Collaborate with C# developer teams to ensure that data processing meets organizational standards and integration requirements. Provide regular development status updates and manage More ❯
of risk management, regulatory compliance, and ServiceNow best practices. Proven ability to deliver solutions in regulated environments (finance, insurance, critical infrastructure). Experience in rootcauseanalysis, troubleshooting, and problem-solving complex IT issues. Excellent communication, leadership, and collaboration skills. ServiceNow certifications (e.g., Certified Implementation Specialist, Certified More ❯
Manager to ensure that all project documents are maintained and that knowledge is transferred to clients throughout the engagement Leading the investigations and detailed analysis of RPA Incidents and process exceptions including a strategic approach to rootcauseanalysis To develop and deploy peripheral functions by More ❯
future. Job description Job responsibilities Web Development Responsible for full stack development of ASP.NET web applications which will be used for data collection and analysis, according to a defined specification in order to facilitate the delivery of research projects. Use innovative approaches to achieve the stated goals of an … and resolve issues in order to minimise service disruption. Undertake troubleshooting and problem solving in response to errors, prioritising resolution of service, and undertake root-causeanalysis to prevent reoccurrence. Planning and Organisation Work independently and with own initiative to achieve stated goals within an agreed timeframe. More ❯
security and regulatory compliance . Develop business cases and technical feasibility studies for the migration of the print environment to the cloud, including benefit analysis and cost neutrality evaluation. Ideal Candidate: Strong background in Application Support/Management within banking or regulated environments Proven expertise in print services management … especially across complex, enterprise-level environments Hands-on experience with incident response, troubleshooting , and rootcauseanalysis Solid understanding of compliance, security standards , and patch management Excellent stakeholder communication and coordination skills Experience in migration projects , particularly from on-prem to cloud (beneficial) Please attach your latest More ❯
Internal ledgers (subledger, merchant balances) Safeguarded and non-safeguarded bank accounts Validate data integrity and investigate all reconciliation exceptions or variances. Investigate discrepancies, lead rootcauseanalysis, and coordinate resolution with Finance, Product, and Tech teams. Ensure timely identification of safeguarding shortfalls or excesses, and appropriate remediation More ❯
Analyst for a 2 month contract. A hybrid role with 2-3 days a week in their central London offices. Responsibilities Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customer experience and streamline operational … efficiencies across these markets. Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers. Conduct rootcauseanalysis to identify key issues impacting customer satisfaction and operational performance. Develop strategic recommendations for BPO partner leadership to drive accountability and … improvements. Design, test, and refine AI prompts or scripts using internal AI tools to ensure they effectively meet the identified needs. Key Skills Data Analysis skilled in dissecting large volumes of data, making sense of trends and narratives, and deriving actionable insights. Strategic thinking and recommendation development to enhance More ❯
Analyst for a 2 month contract. A hybrid role with 2-3 days a week in their central London offices. Responsibilities Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customer experience and streamline operational … efficiencies across these markets. Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers. Conduct rootcauseanalysis to identify key issues impacting customer satisfaction and operational performance. Develop strategic recommendations for BPO partner leadership to drive accountability and … improvements. Design, test, and refine AI prompts or scripts using internal AI tools to ensure they effectively meet the identified needs. Key Skills Data Analysis skilled in dissecting large volumes of data, making sense of trends and narratives, and deriving actionable insights. Strategic thinking and recommendation development to enhance More ❯
queue management, and tool effectiveness, ensuring SLAs are met and operational workflows are optimised. Lead end-to-end incident response processes, including containment and rootcauseanalysis, while coordinating with stakeholders and supporting an on-call rota for critical events. Ensure audit-readiness through the creation of More ❯
of top-tier Live broadcasts Troubleshooting and escalation of issues Communication with Technical Analyst and engineering teams Review, triage, and investigation of problems (initial rootcauseanalysis) Establishment and maintenance of strong cross-functional partnerships with key stakeholders Management of key projects independently from initiation through completion More ❯
Support maintenance of Style Guides. LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support rootcause analyses, executing timely on different LQA schedules. Oversee and triage a queue for general vendor linguists' questions and needs. Report on quality More ❯