25 of 25 Contract Service Design Jobs in London

Join our team as an IT Service Design & Introduction Manager Location: London, Hybrid, 3 days onsite Contract: 6 months Daily Rate: £379 - £622 depending on experience Department: IT Service Delivery (ITSD) Shape the Future of IT Service Delivery We are looking for an experienced IT Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation. What You Will Be Doing Lead end-to-end service design and operating models. * Own Service Design Packages and operational readiness activities. * Define support structures, ownership models ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design Workstream Lead to take ownership of a critical workstream. This role requires a blend of deep Service Design expertise and strong leadership capability. You'll lead a team responsible for understanding current services and processes, designing future operating models and driving successful transformation delivery. Key Responsibilities Lead ...

Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design … ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team … complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work ...

Cyber Service Operations Analyst £500 - £600 per day | Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused … cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership ...

Cleared Service Designer | Central Government Hybrid | Bristol, London or Newcastle Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services. … Clearance (must be current and transferable) Strong experience working within Central Government Proven experience delivering services in line with GDS standards Expertise in service design methodologies and user-centred design Experience mapping complex services across multiple channels and touchpoints Strong stakeholder engagement and facilitation skills Key Responsibilities ...

Service Designer 3 months, initial London. Hybrid, with travel to client site in central London as the work requires. Market rates inside IR35 - Umbrella only The work We're mapping a major UK bank's business banking experience end to end. The job is to produce service design … steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience to the back-stage processes, systems and teams that deliver it. Run discovery and workshops with stakeholders ...

journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new role Multiple Immediate requirements for Service Designers with business banking experience The workWe're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them. This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull ...

help shape and improve user-centred digital services. This is an opportunity to contribute to a high-profile discovery project focused on improving service delivery and user experience. Your new role As a User Researcher (SFIA Level 4), you will support the discovery phase of a digital transformation project … product managers, designers, developers and stakeholders. You will plan and conduct user research activities, analyse findings and translate insights into actionable recommendations that inform service design and delivery. Working within an agile environment, you will champion user-centred design principles, ensure research findings are embedded into delivery ...

Senior Service Designer Inside IR35: £450 - £485 p/d Hybrid: 1-2 a week into London 17th August Start: Long term programme We are looking for a senior Service Designer to help shape and validate AI-enabled concepts through intensive six-week design and testing cycles. … This is a hands-on role for someone comfortable working across user research, service and interaction design, facilitation and rapid testing. You will work within multidisciplinary teams to explore opportunities, develop lightweight concepts, test assumptions and reduce uncertainty before further investment. Key Responsibilities Plan and conduct rapid research ...

Portfolio Manager 3 months initial - with extensions Remote Inside IR35 - Umbrella only Accessibility, user centred design and agile assurance Responsibilities Lead the development and continuous improvement of assurance processes that support transition to a service- and product-led digital operating model. Communicate the Digital, Data and Cyber vision … assurance approach to senior stakeholders across the department and wider government. Foster a culture of collaboration, innovation and continuous improvement across multidisciplinary teams. Design, implement and manage an end-to-end assurance service for new digital services and the procurement or adoption of digital products and tools. Monitor ...

Service Designer 3 Month contract - Inside IR35 - up to £580 per day London based - hybrid working - 2-3 days onsite Government sector - must have current and active SC Clearance to be considered Key Responsibilities: Plan, lead, and deliver service design for public service in Discovery, Apply … interviews, contextual inquiry Synthesise findings into clear, actionable outputs such as problem statements, user journeys, blueprints and flows Translate insights into strategic priorities and design recommendations that inform product strategy and roadmap decisions Collaborate with cross functional teams - User Researchers, Interaction Designers (UX/UI), Business Analysts and Technical ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

Frameworks Cloud Data Platforms (AWS, Azure) Data Lakes, API-Based Integration, and Modern Data Architectures ArchiMate, UML, and Enterprise Architecture Modelling Agile Discovery and Service Design Stakeholder Engagement and Technical Leadership ...

into practical solutions. Experience working on customer-facing or participant-facing digital platforms. Good understanding of end-to-end customer journeys, workflow optimisation and service design. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important ...

into practical solutions. Experience working on customer-facing or participant-facing digital platforms. Good understanding of end-to-end customer journeys, workflow optimisation and service design. This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment. Important ...

team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers to ensure content meets user needs while aligning with the Government Service Standard. This … excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services * Develop content that is clear, concise, accessible and meets GDS standards * Work closely with User Researchers to understand ...

team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers to ensure content meets user needs while aligning with the Government Service Standard. This … excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services * Develop content that is clear, concise, accessible and meets GDS standards * Work closely with User Researchers to understand ...

citizens. The successful candidate will bring strong experience delivering user research within Central Government or Defence environments, alongside a thorough understanding of Government Digital Service (GDS) standards and best practices. You'll work closely with multidisciplinary teams to ensure user needs drive product and service decisions throughout … delivery lifecycle. Key Responsibilities Plan, design and conduct user research across discovery, alpha, beta and live phases. Apply a range of qualitative and quantitative research methodologies, including interviews, usability testing, surveys and workshops. Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery teams. Analyse ...

experienced User Researcher to join a high-performing digital team delivering impactful public services. This role offers the opportunity to influence the design and delivery of services used by millions of citizens, ensuring decisions are driven by genuine user needs and aligned with GDS standards and best practice . … Essential Requirements Active SC Clearance (must be current and transferable) Proven experience working within Central Government Strong knowledge of GDS Service Manual principles and practices Extensive experience planning, conducting and analysing user research Experience working within agile, multidisciplinary teams Excellent stakeholder management and communication skills Key Responsibilities Plan ...

will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order … Control Key Responsibilities * Plan and conduct user research across digital services and products * Identify user needs, behaviours, pain points and opportunities for improvement * Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research * Analyse research findings and translate them into clear, actionable insights ...

Cleared Service Designer Central Government Hybrid Bristol, London or Newcastle Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services ...

Role Senior Service Designer ASAP Start 12 Months initially £80,000 per year2 Days a week onsite in your local office (London, Newcaslte and Bristol)Requirements Government experienceIf interested please get in touch with your ...

Technical Administrator: you will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including … department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record ...