12 of 12 Contract Service Design Jobs in London

Service Designer Max Supplier Charge Rate: £671,5 Remote Active SC required IS A MUST Job Description: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. Lead the service design of end-to-end services that meet user needs and deliver policy intent Lead the service design of user … centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider … where information security restrictions allow) Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format Facilitate workshops and co-creation sessions with stakeholders and users Align service design More ❯

Service Designer Rate: £577.00 a day inside IR35 Duration: Initially 6 months Location: Mostly remote Clearance: Active SC Clearance required You will join a global IT consultancy delivering digital transformation to a public sector body. They are looking for a Service Designer with extensive experience in the Public Sector, and with Government Digital Services. In this role you … will: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies collaborate with multidisciplinary teams including policy … operations, product, delivery, system design and user-centred design design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow) map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is' develop service blueprints, journey maps, and other artefacts to communicate More ❯

Service Designer, SC Cleared We are seeking a highly experienced Service Designer with a strong track record of delivering end-to-end, user-centred services in the public sector. This role requires a deep understanding of Government Digital Service (GDS) standards and principles, and the ability to lead complex design initiatives that align with policy intent … needs, and organisational objectives. Rate - £600.00 per day inside ir35 Location - Remote working with occasional travel on client site Duration - 6 Months Clearance - SC Cleared Key Skills Lead the design of end-to-end services that effectively deliver on user needs and policy objectives Ensure accessibility, usability, and inclusivity across all touchpoints and service journeys Map and analyse … complex service ecosystems to identify pain points, opportunities, and interdependencies Work collaboratively within multidisciplinary teams, including policy, operations, delivery, product, system design, and other user-centred design disciplines Engage in open and transparent design practices, sharing insights and collaborating with internal teams and wider stakeholders (subject to information security protocols) Produce detailed mappings of current ('as More ❯

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in … a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. … experiences. Collaborate with cross-functional teams in an Agile environment to iterate on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to More ❯

Service Designer (Public Sector) £620 per day, inside IR35 5 Months Mostly Remote - travel for research SC Cleared We're looking for an experienced Service Designer with a strong background in the Public Sector and expertise in Government Digital Services (GDS) standards. You'll play a key role in shaping user-centred, accessible, and impactful services that deliver … real value to citizens and organisations. What you'll do: Lead the design of end-to-end services that balance user needs with policy intent. Create user-centred, accessible service journeys, ensuring usability across digital and non-digital touchpoints. Map and analyse complex ecosystems, uncovering pain points, dependencies, and opportunities for improvement. Work closely with multidisciplinary teams including … policy, operations, product, delivery, system design, and UCD specialists. Design collaboratively and transparently, sharing knowledge across the team and wider community (while respecting security constraints). Produce evidence-based 'as-is' maps of systems and processes, both online and offline. Develop service blueprints, journey maps, and visual artefacts that clearly communicate design concepts. Facilitate workshops and More ❯

DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 Key Responsibilities Customer Journey Ownership Lead the design, delivery, and optimisation of the end-to-end customer journeys (e.g., on-boarding, purchase, adoption, support...). Define vision and KPIs for digital journeys, ensuring alignment business and customer. … as the voice of the customer - insights, data, and feedback to lead improvements across digital touch-points. Digital Strategy & Execution Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing. Drive personalisation and segmentation strategies to create differentiated experiences for different customers. Ensure all digital journeys are compliant, accessible, and aligned with the brand promise. Performance … experiences. Report on performance metrics to leadership, highlighting successes and areas for improvement. And more... Get in touch to get the full description - - and apply. DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 *Rates depend on experience and client requirements More ❯

must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling … and end-to-end capability Deep expertise in user-centred design principles and research methodologies Experience working within agile teams Skilled in planning, conducting, and analysing research independently Able to communicate findings clearly and influence decision-making at all levels Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and … experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Service Designer – Contract | AI Discovery Project | Outside IR35 SR2 are partnering with a consultancy on a high-profile government project, exploring the application of agentic AI to create more personalised digital public services.This is an early-phase discovery and proof-of-concept project, so we’re looking for a Service Designer with strong experience in shaping services at … 31st March 2026 (initial) Rate: Up to £500/day (Outside IR35) Location: Hybrid – remote with some central London travel Clearance: SC clearable required (active SC desirable) Responsibilities Lead service design through discovery and proof-of-concept phases. Design end-to-end services that integrate with emerging AI capabilities. Work closely with researchers, content designers, and technical … specialists to shape strategy and delivery approaches. Help a multi-disciplinary team explore how AI can be used responsibly and effectively in a government service context. Experience Required Strong track record as a Service Designer on discovery and proof-of-concept projects. Experience with AI-driven services (not just standalone chatbots). Public sector experience highly desirable, not More ❯

Bring: 8+ years of experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams More ❯

data, setting metadata/taxonomy standards, and designing how information is prepared and governed for use in LLM-powered features.What you’ll do Define the IA strategy and standards Design data models for goals, steps, eligibility, location and services, aligning to user needs and product outcomes. Establish data governance Design and document data flows into LLMs (grounding/… RAG pipelines, chunking, embeddings, vector indexes, prompt/response schemas, evaluation). Collaborate with Content & Service Designers, AI Engineers, Product & Delivery to prototype and iterate. Embed privacy, safety and ethics Produce clear artefacts and runbooks for alpha/pilot and handover. Essential experience: Proven Data Architecture for large digital services Hands-on experience feeding data into LLMs/AI … Strong data modelling Practical data governance (quality, lineage, catalogues) and excellent stakeholder skills. Knowledge of agentic AI patterns and open interoperability standards (e.g. MCP). Nice to have Government Service Standard, accessibility, and mobile-first delivery experience. Active SC clearance. More ❯

active SC desirable) Responsibilities Develop clear, user-centred content strategies for a new AI-enabled service. Explore content models and patterns in an AI-driven environment. Work closely with service designers, researchers, and technical specialists in discovery and proof-of-concept. Ensure outputs meet both user needs and government service standards. Experience Required Proven background as a Content More ❯