25 of 25 Contract Service Design Jobs in London

person at least once per week and potentially more frequently where project activity, workshops or stakeholder engagement requires it. The role; As a Lead Service Designer, you'll take a central role in shaping complex public services, helping organisations understand how their services work today and defining how they … should work in the future. What You'll Do Lead service design activity across complex public-sector services, working from Discovery through Alpha, Beta and Live. Understand and map complex end-to-end services across user-facing and internal processes. Create clear service design artefacts including ...

Service Designer | BPSS Eligible | Up to £470/day Inside IR35 | Worthing or Telford (Hybrid) Location: Worthing or Telford (2 days onsite per week) Rate: Up to £470 per day (Inside IR35) Contract Length: 6 months Clearance: BPSS eligible required We're looking for an experienced Service Designer … Working within a multidisciplinary team, you'll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation. What you'll be doing Leading service design activities ...

Senior Service Designer (SC Cleared) £450 per day (Outside IR35) | Hybrid Working | Active SC Clearance Required We're supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen … complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You'll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience. The contract offers an initial term through ...

Service Designer | Central Government Location: Remote Rate: Up to £569 per day (Inside IR35) Contract Length: 6 Months+ Clearance: SC Clearance The Opportunity We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join … high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government. Key Responsibilities Lead service design activities across discovery, alpha, beta and live phases. Design and improve ...

Designer to join a major Housing Repairs Transformation programme on an interim basis. The organisation is undertaking a significant transformation of its Housing Repairs service, redesigning resident-facing digital experiences to create simpler, faster and more accessible services. The successful candidate will play a key role in shaping … appointments, track progress and engage with services through modern digital channels. Working as part of a multidisciplinary transformation team, you will work closely with Service Designers, Business Analysts, Product Specialists, Developers and Housing Subject Matter Experts to translate complex user and business needs to intuitive, accessible and visually engaging ...

years' provable UK residency is typically required. Sector: Public Sector Your new company You'll be working on a Public Sector assignment, delivering content design in line with the Government Digital and Data Profession Capability Framework.Your new roleAs a Content Designer, you'll create, evaluate, update and review content … understanding and navigation using established structures, standards and hierarchies. Use content management systems and other tools to manage and publish content. Clearly communicate problems, design ideas and design decisions to stakeholders. Design inclusive, accessible and environmentally sustainable content and services. Ensure design work meets relevant standards ...

/3 days in the office per week. The Opportunity This is a hands-on role within a multidisciplinary transformation team, working alongside service designers, business analysts, product specialists, developers and housing subject matter experts. You will help shape the future customer experience for Housing Repairs, translating complex business … effectiveness. This role would suit a highly creative and detail-oriented UX/UI professional who is equally comfortable working on customer journeys, interaction design, visual design systems and complex digital products. Key Responsibilities Create exceptional visual design across web and interactive platforms, with a focus ...

Shared Service Design/Mobilisation (Operating Models/HR Transformation) £450pd Inside IR35 1-2 Onsite in London HR Shared Service Design Help determine how the HR Shared Service will operate, including processes, service interactions, responsibilities and mobilisation requirements. What we are looking … integration The best candidates are likely to have worked on: machinery-of-government or public-sector organisational change mergers, acquisitions or organisational separation shared-service establishment service mobilisation operating-model implementation contract/service transfer large-scale corporate-function transformation strategy development senior advisory work high-level ...

Service Management Analyst - London - £450 per day - Inside IR35 - Central Government Organisation - 5 Months - A major Central Government organisation is seeking an experienced Service Management Analyst to support and enhance IT Service Management capabilities within a highly regulated and governance-driven environment. This role will focus … Change Enablement, Service Transition, Problem Management, operational readiness and ITIL best practice, ensuring technology services are delivered effectively across the organisation. This is an excellent opportunity for a Service Management professional with strong ITIL expertise who enjoys working within structured environments where governance, risk management and service ...

Senior Service Designer | 12 Month Contract | Up to £629 per Day | Inside IR35 Senior Service Designer - GDS | Central Government | BPSS Eligible We're supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high-profile digital transformation initiative. This is an excellent … opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference. Role Details Position: Senior Service Designer Contract Length: 12 Months Rate: Up to £629 per day IR35 Status: Inside IR35 Location: Remote with occasional travel ...

months+ We are seeking an experienced Performance Analyst to establish and embed a performance measurement capability for the Martyn's Law digital service. The service will enable organisations and individuals to understand whether Martyn's Law applies to them, submit required notifications and interact with regulatory processes. The Performance … Analyst will work across product, user research, service design, engineering and SIA operational teams to define meaningful measures of service performance, establish analytics capabilities and turn data into actionable insights. The role is not simply about producing dashboards or reporting usage statistics. It is about helping multidisciplinary ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

Inside IR35 Clearance: BPSS Required We're supporting a major public sector digital programme and are looking for an experienced Interaction Designer to help design intuitive, accessible and user-centred digital services. Working within a multidisciplinary agile team, you'll be responsible for designing effective user journeys, service … experiences that meet both user needs and organisational objectives. This role requires strong experience working within GDS environments , delivering services that meet Government Digital Service standards and assessment requirements. Essential Skills & Experience Proven experience as an Interaction Designer within digital transformation programmes Strong GDS experience , including designing services ...

Role: SC Cleared Service Designer Start: ASAP Location: Remote Rate: £550 per day Inside IR35 Contract Length: 3+ months (projects 2+ years, extensions likely) We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services across … public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service)/CDDO standards. Key Responsibilities - End-to-End Service Mapping: Map user journeys, blueprints ...

Clearance required Your new company You'll be working on digital products and services within a secure, highly regulated environment. The role supports the design and delivery of user-centred digital services across Power Platform, ServiceNow and other enterprise digital solutions. Your new role As a UX/… products and services are user-centred, intuitive, accessible and aligned with business outcomes. This is a blended role covering user research, UX and UI design, giving you the opportunity to take insights from research through to wireframes, prototypes and high-fidelity designs. You'll collaborate with business stakeholders, developers ...

digital services. Essential Skills & Experience Proven experience as a User Researcher within complex digital transformation programmes Strong understanding and application of GDS (Government Digital Service) standards and service assessments Experience planning, conducting and synthesising qualitative and quantitative user research Ability to communicate user needs effectively to multidisciplinary teams … senior stakeholders Experience creating actionable insights that directly influence service design and delivery BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare sector Experience working on high-volume citizen-facing services Familiarity with accessibility and inclusive design principles ...

Outside IR35 | Remote with occasional travel | Active SC Clearance Required We're looking for an experienced User Researcher with strong GDS and User-Centred Design (UCD) expertise to join a high-performing delivery team. This role is ideal for someone who thrives on ownership, works proactively with minimal direction … valued. We need someone who understands when a rapid evidence-based approach is appropriate and when a deeper research engagement is required. Responsibilities Plan, design and deliver user research activities throughout the delivery lifecycle Generate actionable insights that influence service design and decision-making Work closely with ...

Required Overview We are seeking a Strategy Policy & Engagement Advisor to support a major government digital transformation programme. This role combines stakeholder engagement, service discovery, and operational delivery, working across multiple government departments and multidisciplinary teams. Key Responsibilities Engage and build relationships with stakeholders across government. Support the rollout … adoption of new solutions. Contribute to discovery activities, user research, and future service design. Analyse information from multiple sources and translate insights into actions. Work closely with product, policy, legal, delivery, and service design teams. Manage priorities effectively within a fast-paced and evolving environment. Essential Skills ...

security testing. Translate strategic objectives into clear, sequenced activities, milestones, dependencies and deliverables across a multi-year transformation roadmap. Define operational readiness criteria, service acceptance requirements and phase-gate checklists. Identify cross-service dependencies, delivery risks and blockers, maintaining a consolidated view of implementation progress. Engage with Security … Skills & Experience Proven experience developing low-level implementation plans and delivery roadmaps within complex security transformation programmes. Strong understanding of Security Operations (SecOps), including service design, operational readiness and implementation. Knowledge of enterprise security technologies, including SIEM, IAM/PAM, vulnerability management, CMDB and security monitoring platforms. Experience ...

seeking a highly skilled Housing Project Manager to join a dynamic team overseeing critical service transformation initiatives within the local government sector. This strategic appointment is driven by a recent housing inspection, which has necessitated a thorough review and realignment of ongoing programmes to meet new recommendations and strategic … latest inspection recommendations to identify gaps. Develop and support the implementation of an updated project delivery plan. Coordinate a portfolio of housing IT and service improvement projects, managing priorities and resources efficiently. Collaborate with cross-functional teams to identify opportunities for service enhancements and digital initiatives. Foster strong ...

multidisciplinary Agile team, you will help evolve an existing conversational support capability, including AI-enabled journeys that connect users with the appropriate government service teams when further assistance is required. Key Responsibilities Own and develop the product roadmap, aligning user needs, technical capabilities and wider programme objectives. Drive … delivery teams focus on the highest-value activities. Translate user research, analytics and stakeholder feedback into actionable product requirements and priorities. Work closely with Service Designers, User Researchers, Engineers, Data Scientists and Delivery Managers. Lead product discovery and improvement activities to identify opportunities to optimise the service. Make evidence ...

length: 6-months (Possible extensions) Our client is seeking an experienced and passionate Visual Designer to become a key player in their dynamic Experience Design team. This role presents an exciting opportunity to bring digital experiences to life, engaging customers and stakeholders through the power of storytelling. About … strategists. Your innovative thinking will be instrumental in identifying and solving real customer problems, ensuring that human needs are at the forefront of every design challenge. Key Responsibilities: Apply creative thinking to transform complex problems into simple, engaging solutions. Design production assets, infographics, logos, and other elements that ...

eligible for BPSS Sector: Central Government Essential Experience Proven experience working as a Content Designer within agile, multidisciplinary teams. Strong understanding of GDS content design principles , the Government Service Manual and GOV.UK style guidance. Experience creating, testing and iterating content based on user needs and evidence. Ability … conducting content audits, content reviews and content strategy activities. Strong understanding of accessibility standards and writing for inclusive audiences. Experience collaborating with User Researchers, Service Designers, Interaction Designers, Product Managers and Developers. Ability to explain and advocate for content decisions with stakeholders at all levels. Key Responsibilities Design ...

recruiting for an experienced SC Cleared Content Designer to join a major Central Government digital programme. This is an exciting opportunity to help design and deliver accessible, user-centred services that meet citizen needs while adhering to GDS standards and GOV.UK best practice. The Role Working within a multidisciplinary … agile team, you'll be responsible for creating, testing and iterating content across complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Business Analysts and key stakeholders to ensure content is evidence-based, accessible and aligned to user needs. Essential Requirements Active SC Clearance ...

client is seeking a skilled User Researcher to help shape accessible, user-centred digital services. Turn research evidence into actionable insights that influence design and delivery in an agile multidisciplinary team. Key Responsibilities: Plan and deliver lifecycle research: select qualitative and quantitative methods, recruit users and maintain plans, guides … live services. Synthesise evidence into user needs and actionable insights; present findings to technical and non-technical stakeholders. Work with Content, Interaction and Service Designers, Product Managers, Business Analysts, Delivery and operations to iterate services. Contribute to the UCD community and improve research practice. Essential Experience: Strong digital-service ...