1 to 25 of 26 Contract Service Design Jobs in London

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead … work with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before ...

Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role Overview We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred … powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future ...

Service Design Lead London (Hybrid) | 6-month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital … services at scale. This role is ideal for someone who can seamlessly blend GDS service design principles with robust user research practices, ensuring services are designed around real user needs and meet the highest government standards. Key Responsibilities Lead and deliver user-centred design and research activities ...

Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within … central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within … regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

Service Architect Six Month Contract - Inside IR35 Pay Rate: £550 - £600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions … over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service ...

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role Purpose The AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping … enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities ...

deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide … inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government ...

Service Designer (SC Cleared) £700-£800 per day | Inside IR35 | Hybrid (Canary Wharf, Glasgow or Cardiff - 1 day per week) Contract until September 2026 + potential extension Morgan Hunt are working in partnership with a UK Government organisation to appoint an experienced AI Service Designer with active … designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing end-to-end services that leverage AI, data and automation. You'll work ...

successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams … using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review ...

understand and complete their goals, while supporting broader organisational objectives. You will work across individual pieces of content as well as end-to-end service journeys, contributing to transactions, products and communications that span both digital and offline channels. Key Responsibilities Design and deliver user-centred content that … presented to users, in the right place, and in the most effective format Work from discovery through to live, collaborating closely with user researchers, service designers and interaction designers Contribute to services that meet GDS standards and measurable user outcomes Build and manage strong stakeholder relationships, influencing content decisions ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital ...

Service Designer (Contract) Rate: £550/day (Inside IR35, via Umbrella) Location: Crawley, West Sussex (2 days onsite per week) Duration: 6 months (extensions likely) Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving … compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement ...

document CyberArk Workflows (CYBR Flow) for access requests, approvals, entitlement management, and future integration with ServiceNow. Define and standardise PAM policies, onboarding journeys, service catalogues, operating models, and reusable access patterns for cloud teams. Act as the key liaison between security, architecture, engineering, governance, risk, and audit stakeholders … ensure alignment of requirements and controls. Produce and maintain business requirements, process flows, governance artefacts, onboarding documentation, and service design deliverables. Support automation and self-service initiatives by translating business requirements into scalable API-driven and Terraform-enabled access models. Profile The Business Analyst will proven experience ...

Transport Police is the national police force for the rail network throughout Great Britain. The Technology Department is seeking a Digital Workplace Architect to design and deliver intelligent, automated, and user-centric digital workplace solutions that enhance productivity, collaboration, and operational effectiveness across the force. You'll drive … architectural design of workplace services leveraging AI, automation, and modern digital platforms to make tools smarter, faster, and easier to use. Your work will directly support frontline policing and public safety. What you'll be doing Lead the design and optimisation of digital workplace services Identify opportunities ...

operational activities, monitoring system performance, and troubleshooting issues Configuring and maintaining monitoring tools such as Prometheus, Grafana, and CloudWatch Collaborating with engineering teams on service design, deployment, and continuous improvement What we're looking for Current SC Clearance Strong experience with Infrastructure as Code (Terraform) Hands ...

Excel-based reporting into scalable Power BI solutions Operate within a 2-week sprint cycle alongside a growing data team Collaborate with architecture and service design teams Identify opportunities to improve reporting beyond "lift and shift" dashboards Deliver dashboards aligned to social housing and local authority data Skills ...

cleared Performance Analyst to support the delivery of a high-profile central government digital programme. This role focuses on measuring, analysing, and improving service performance using data-driven insight, helping to optimise user journeys and drive continuous service improvement across complex government environments. This is a hands … analytical role, working closely with product managers, user researchers, service designers, and engineers to define meaningful metrics, build dashboards, and generate actionable insights that inform strategic decisions. Key Requirements Active Security Clearance (SC) - must be current and transferable Proven experience as a Performance Analyst within central government or regulated ...

risk, security and verification concepts into clear, proportionate and trusted user interactions. You'll work embedded in a cross functional CX squad alongside Product, Service Design, Research, BA Programme context: The Fraud Prevention Centre (FPC) is driving urgent change to reduce online fraud and cyber risk across ...

risk, security and verification concepts into clear, proportionate and trusted user interactions. You'll work embedded in a cross functional CX squad alongside Product, Service Design, Research, BA Programme context: The Fraud Prevention Centre (FPC) is driving urgent change to reduce online fraud and cyber risk across ...

Service Architect - 6 months - SC Cleared - London Rate: £675 per day IR35: Inside Location : London/Hybrid The role: A leading Government Institution are seeking a Service Architect (SC Cleared), to undertake an initial 6-month engagement (extendable).Producing detailed service designs, you will lead on projects … work, acting as an SME and ensuring the design meets user and wider programme needs. Experience requirements: Demonstrated strength in process, technical, and team leadership, with a drive to produce high-quality designs and foster a culture focused on technical excellence and creative problem solving. Reviewing, challenging and approving ...

/Service Designer - Consumer Duty £Market Rate London/Primarily Remote 4 months initially My client is an instantly recognisable consultancy who require a UX/Service Designer to join a business-critical programme for an end client. Key Responsibilities: Own the end-to-end enrolment and onboarding … journey, from payment request through open banking consent to affordability assessment and confirmed payment plans, optimising for conversion. Design low-friction, compliant UX for sensitive flows, including vulnerability declaration (FCA Consumer Duty, GDPR Art. 9) and financial decision-making. Lead the confirmation and payment experience, including ...

Position: Change Manager (Contract) Organisation : HM Courts & Tribunals Service (HMCTS) Location : Hybrid/UK-based (travel as required) Day Rate : £450 per day (Outside IR35) Contract Length : Up to 6 months initially (with potential extension) Security Clearance (SC) essential About the Programme : HMCTS delivers change across operations, technology … service design. Successful change requires structured planning, consistent implementation, and strong engagement with operational users to ensure adoption and benefits realisation. Join Our Team : We are seeking a Change Manager to lead the planning and delivery of change implementation across a portfolio of work, acting as the bridge between ...

Housings Transformation Programme, working in cross-functional project teams to analyse, document and optimise business processes, systems and data. Youll work closely with Transformation Service Designers, Change Partners, Product Managers, and Technology and Data colleagues to take the organisation from current state to future state ways of working, with … Experience designing test scripts and carrying out UAT, systems and integration testing to assure successful implementation of future-state changes. Engage effectively with residents, service users and business colleagues through workshops, engagement sessions and stakeholder facilitation. Desirable: Demonstrate strong knowledge of social housing regulation , including Consumer Standards, Safety ...