24 of 24 Contract Service Management Jobs in London

supporting a Central Government client seeking three experienced Service Owners for a major secure, cloud-first transformation programme. Ideal candidate will hold or have held Security Clearance and worked in Tier 2, SECRET-grade or similarly secure environments such as defence. Hybrid London based Service Owner - Service Experience Proven experience as a Service Owner, Head of Service Management, Service Delivery Manager or equivalent senior role.Lead end-to-end service management, service desk, portals, self-service, NOC/APM monitoring and continual improvement. implementing service automation, self-service ...

Cleared Business Analyst - IT Procurement & Service Management Remote Contract: 3-6 months initially Rate: £400 per day Start: ASAP Clearance: SC Clearance must be active We are looking for a Business Analyst to support a range of IT procurement, service management and service transition initiatives … public sector environment. You'll be responsible for gathering and documenting requirements, producing procurement artefacts, supporting mobilisation activities, analysing business needs and contributing to service transition into operational teams. Key Skills & Experience: Business analysis and requirements gathering IT procurement and ITT support documentation Stakeholder engagement and process mapping Service ...

Sept/Oct 2026: L2/L3 Support Engineer to join our project team, providing advanced Comarch technical support for a large-scale Inventory Management environment. Triaging, diagnosing + resolving complex Comarch incidents across: network inventory, service management, configuration management + data integration ensuring platform stability … service continuity for the client. Providing L2/L3 support for Comarch network inventory + service management, including troubleshooting of physical + logical resource (-eg- cables, hardware + GIS/address data). Diagnosing/resolving Comarch incidents related to service catalogue management, service ...

Atlassian/JSM Consultant (SC Cleared) *Remote* Role: Atlassian/JSM Consultant (SC Cleared) Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £500 - £600 per day (Inside IR35) Duration: 6-12 Months (likely extension) Location: Fully Remote Security … Consultant (SC Cleared) We are seeking an experienced Atlassian/JSM Consultant to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys building effective service solutions, improving operational processes, and enabling teams through smart ...

clearance Sole UK National We are looking for an experienced Cyber Security Consultant to join a major Defence programme, supporting the onboarding of new service providers into a complex SIAM/multi-supplier environment . This is a security governance, supplier integration and operational readiness role , rather than … hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage gaps ...

this specialist opportunity. This role is at the consultant level and is to provide a statement of work for a client. Your new role Service Management Consultant Key Skills & Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability to convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance ...

core infrastructure across on-premises and cloud environments, ensuring high availability, performance and resilience. Monitor infrastructure, troubleshoot issues proactively and implement improvements to minimise service disruption. Lead infrastructure changes, application deployments and platform upgrades while following change management and service management processes. Produce and maintain technical … documentation, including system procedures, knowledge articles and root cause analysis. Support capacity planning, service monitoring and lifecycle management of core platforms. Work closely with Information Security to maintain compliance across the server estate. Contribute to infrastructure roadmaps, technology improvements and automation initiatives using PowerShell. Provide technical leadership ...

business units transition onto a unified Target Operating Model (TOM) . This is a broad, strategic role where you'll work across business, technology, service management and transformation teams , developing practical end-to-end solutions that are scalable, supportable and aligned with wider business and technical objectives. … Solution Architect, you will: Lead solution design activities across the transformation programme. Develop end-to-end solutions covering people, process, technology, data, service and governance . Translate complex business requirements into practical technical and operational solutions. Analyse existing operating models, processes and technology landscapes. Identify impacts, dependencies, risks ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management … delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle, stock, deployment and licence compliance. Lead the technology response ...

experienced Application Support Engineer to join a small team supporting a complex, multi-technology application. The role involves day-to-day operational support, service improvement and the successful implementation of system changes in line with agreed service levels. This is an opportunity for a proactive and adaptable engineer … will contribute to the continued support and development of a critical application within a secure environment. Key responsibilities Provide application support, managing incidents, problems, service requests and changes in line with SLAs. Diagnose and resolve technical issues, ensuring effective service recovery and accurate service records. Support system ...

platform improvements and backlog remediation activities. You will work closely with senior consultants and client stakeholders to maintain and improve ServiceNow capabilities across key service management functions. Key responsibilities Support ServiceNow enhancements and backlog remediation activities. Configure and maintain ServiceNow ITSM and ITOM solutions. Assist with incident, change … service management workflows. Provide technical support and contribute to platform improvement initiatives. Collaborate with senior consultants and client stakeholders to deliver technical solutions. Essential skills and experience Hands-on ServiceNow development and configuration experience. Strong knowledge of ServiceNow ITSM. Experience supporting ServiceNow platform improvements. Active SC Clearance. Strong ...

supporting a major Defence programme within a multi-supplier (SIAM) environment, working as part of the Operational Integrator (OI) function to onboard new service providers into an established security operating model. Your new role As a Cyber Security Consultant specialising in Process Alignment and Supplier Onboarding, you will play … integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured supplier onboarding ...

continuing support strategy of a complex, multi-technology application. They will ensure conformance with functional and non-functional requirements in accordance with defined Service Level Agreements, and ensure successful implementation of requested system changes. The project is based in the LBF Red area and the individual can expect … following responsibilities: Part of a team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest ...

Configuration Specialist Rate: £500 per day Contract Length: 6 Months IR35 Status: Outside IR35 Location: Fully Remote A leading organisation undergoing a significant IT Service Management transformation is seeking an experienced HALO ITSM Configuration Specialist to join their programme team on an initial 6 month contract. This … expert who can engage with stakeholders, gather requirements, design solutions and configure services within HALO ITSM. You will play a key role in delivering service improvements across multiple business departments. The Role As the HALO ITSM Configuration Specialist, you will be the go to expert for assigned departments, working ...

CMDB, and ensuring the information is useful to the teams delivering IT services. Responsibilities: Manage and improve the day-to-day asset and configuration management processes. Oversee hardware from purchase and deployment through return, replacement and disposal. Keep asset and configuration records accurate, including ownership, current status and links … services. Compare records with information held in device management, purchasing, inventory, and supplier systems, and investigate and resolve discrepancies. Put clear controls in place to maintain data and support its use in incident, problem, and change management. Work with suppliers on asset disposal and assurance, and contribute to refresh ...

CMDB, and ensuring the information is useful to the teams delivering IT services. Responsibilities: Manage and improve the day-to-day asset and configuration management processes. Oversee hardware from purchase and deployment through return, replacement and disposal. Keep asset and configuration records accurate, including ownership, current status and links … services. Compare records in HaloITSM with information held in device management, purchasing, inventory, and supplier systems, and investigate and resolve discrepancies. Put clear controls in place to maintain data and support its use in incident, problem, and change management. Work with suppliers on asset disposal and assurance, and contribute ...

currently seeking a Quality Manager to join their team in London on a fixed term contract. Key Responsibilities: Starting from the existing Quality Management System (QMS), the Quality Manager is responsible for developing and updating comprehensive documentation (Manual, processes, procedures and controls) in accordance with contractual requirements … Quality Plan and the Quality Audit Schedule to assure QMS implementation. Analyse non-conformances and complaints for trends and root causes, reporting to senior management to enable the delivery of preventative solutions. Lead, mentor and develop a multidisciplinary Quality Team to ensure regular inspections, audits, controls, and reviews ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

Kubernetes (EKS and/or RKE) Docker Helm Terraform Ansible Prometheus Grafana Kafka MongoDB MySQL PostgreSQL GitLab CI/CD Git Certificate Management and PKI Secrets Management IAM Experience with microservice-based architectures Hands-on experience managing highly available services within Kubernetes environments Experience supporting production traffic through … developing and supporting large-scale microservice ecosystems Linux administration within containerised environments Puppet Keycloak HashiCorp Vault Python Bash DevSecOps tooling and practices ITIL-based service management experience Responsibilities Design, deploy and support resilient cloud infrastructure across AWS, Azure and Kubernetes environments Build and maintain Infrastructure as Code solutions ...

Providing technical leadership across AWS platforms, infrastructure, applications and live services. - Defining engineering standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management experience. ...

role As a Wintel Engineer, you will be responsible for the administration, maintenance and support of Microsoft-based infrastructure, ensuring platform stability, security compliance, service availability and the successful delivery of infrastructure changes. Key responsibilities Administer and support Windows Server environments across physical, virtual and Azure platforms. Support … Configuration Manager, Operations Manager and Orchestrator. Support VMware and Hyper-V virtualisation platforms. Monitor system performance, capacity and availability. Execute Incident, Problem and Change Management activities in line with ITIL processes. Participate in Major Incident resolution and root cause analysis. Maintain technical documentation, operational procedures and runbooks. Ensure compliance ...

operational ownership, support processes and knowledge transfer. Required skills and experience Essential Expert-level Microsoft Active Directory design and administration. Strong Identity and Access Management and RBAC delivery experience. Practical experience integrating enterprise applications using LDAP/S and Kerberos. Experience with Windows Server, Group Policy, security groups … delegated administration. Experience with Microsoft Entra ID and hybrid identity concepts where relevant to the agreed solution. Experience with MFA, privileged access management and enterprise security controls. Strong documentation, stakeholder management, testing and operational handover capability. Desirable Delivery experience in telecoms, network operations or critical national infrastructure. Knowledge ...

technology delivery required for SAP ECC and SAP S/4HANA to operate in parallel, protecting business continuity, data integrity, financial control and service stability throughout deployment waves. Key Responsibilities: Lead the end-to-end technology delivery for Dual Run, including establishment, operation, stabilisation and controlled exit across …/4HANA and connected systems. Develop and maintain integrated Dual Run and technical cutover plans covering applications, interfaces, data, infrastructure, security, testing, environments and service management. Coordinate application releases, data migration, interface activation, security provisioning, infrastructure changes and production validation. Lead mock cutovers, rehearsals, simulations and readiness reviews, incorporating ...

reporting. Troubleshoot SSH issues and support incident management. What We're Looking For Essential: Strong Unix/Linux skills, including bash scripting and service management. Deep knowledge of SSH keys, algorithms, and certificates. Automation experience (Python, Terraform, Ansible). Experience with GitHub, Jenkins, and release management. Identity and Access … Management experience (RBAC, PAM). Experience with Service Now, RFC processes, and Advanced Excel. Desirable: Experience in large financial-sector organizations. Venafi TPP knowledge for SSH key discovery. Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work ...