17 of 17 Contract Service Management Jobs in London

summary We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. Main duties of the job This role … And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate problems in systems, processes and services … with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information More ❯

Job summary The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information … and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of … development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

Configure, upgrade, deploy. - Knowledge and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability to communicate effectively orally More ❯

of the organisation's technology infrastructure, interfacing closely with the business to understand and support their needs, you'll drive efficiencies and assist in the design and life cycle management of the infrastructure across the organisation encompassing physical, virtual and with a continued focus on cloud platforms and associated stack technologies. About you You'll have strong technical knowledge … Server/Client OSes, Exchange Hybrid, M365, Intune) Microsoft Security stack tools(Defender, Security and Compliance, Purview) Virtualisation Technologies (VMWare) Networking Technologies (LAN/WLAN, WAN/MPLS) Storage Management (physical SAN and software-defined) Monitoring and management tools (PRTG, SCCM, intune) Backup, restore and business recovery processes Security Technologies (Firewalls/VPN/Malware Protection/Email … Web Filtering) With practical experience of securing and hardening above platforms and use of vulnerability management systems, you'll also have exposure to SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools. You'll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security More ❯

recognisable consultancy who require an AWS Platform Support Manager with Active SC Clearance to join a business-critical programme. Key Requirements: Proven commercial experience working in AWS Platform Support Management with Active SC Clearance. Strong working knowledge of AWS. Excellent communication and stakeholder management skills. Familiarity with agile ways of working. Nice to have: ITIL qualifications Working in … a Service Management/SIAM model Immediate availability If interested, with relevant experience, please apply with your latest CV ASAP. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can More ❯

audio/video defects. Support video operations and maintenance, with a focus on automation and process improvement. Generate system and support performance reports. Coordinate customer communications and workflows, ensuring service level agreements are met. Create and maintain internal documentation, including knowledge base articles, operational procedures, and training materials. Support onboarding of new services or properties, ensuring readiness through documentation … operations experience, including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting microservices-based architectures. Strong troubleshooting skills with a proven ability to identify root causes. Demonstrated commitment to operational excellence and continuous improvement. … Solid understanding of networking fundamentals. Excellent written and verbal communication skills, with experience in technical documentation. Strong organizational and multitasking abilities. Excellent interpersonal and customer service skills. Familiarity with incident management tools such as Jira or ServiceNow. Preferred Qualifications Experience supporting streaming video delivery systems and consumer playback devices. Knowledge of video encoding and transcoding technologies. Familiarity with More ❯

Support Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues. 2. System Administration & Configuration Administer and configure … similar planning systems. Please send your CV to discuss in more detail Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Experience with system integration, data management, and digital transformation. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

Day rate: £695 (Umbrella PAYE) Must be a UK National eligible for BPSS About the Role: We are looking for a highly skilled ServiceNow Consultant with expertise in Customer Service Management (CSM) and Source-to-Pay (S2P) to support the greenfield implementation of both modules in a dynamic and collaborative environment. This is a key role in a … of-the-box ServiceNow capabilities for CSM and S2P, minimizing customisation. Ensure seamless integration with existing systems and data sources where necessary. Support user acceptance testing, training, and change management activities. Provide expert guidance on platform governance, data modelling, workflow design, and automation opportunities. Deliver clear documentation and knowledge transfer to internal teams. Key Requirements: Proven experience in delivering More ❯

work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern cloud-based infrastructure. Your will be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from … systems and AWS services, with some scripting ability in Python and a passion for troubleshooting and continuous improvement. • Working knowledge of Linux/LAMP environments (CLI, system services, user management) • Experience with AWS (EC2, S3, IAM, etc.) • Basic to intermediate Python scripting skills • Familiarity with MySQL or similar relational databases • Understanding of ITIL practices for service support Platform More ❯

project teams, and vendors to enhance tools and processes. Monitor and maintain system stability by addressing software defects. Required Skills & Experience Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and related Atlassian tools (Advanced Roadmaps, Insight Asset Management, Ops Genie, etc.). Proficiency with Jira add-ons like Script Runner, eazyBI, Zephyr Scale, Power … Java, and JQL. Solid understanding of ITSM and Agile methodologies. Experience creating and managing Scrum/Kanban boards, filters, dashboards, and reports. Skilled in Jira upgrades and Atlassian suite management (installation, migration, upgrades, patching). Experience with Jira API integrations. What We're Looking For Excellent communication and collaboration skills. Ability to work independently and proactively identify areas for More ❯

Freshservice Consultant Duration - 3 months (Initially) Location - London (Hybrid) Ir35 - Outside We are looking for an experienced Freshservice Consultant to support the development, configuration, and optimisation of our service management platform. This role requires hands-on experience with Freshservice, strong service management knowledge, and ideally a background in higher education. Key Responsibilities: Configure and customise Freshservice … modules to meet organisational requirements Design and implement workflows, automations, and service catalogues Integrate Freshservice with internal systems and third-party tools Provide technical documentation and support user training Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience More ❯

the HR systems portfolio-driving stability, scalability, and performance in line with the organisation's strategic priorities. What You'll Be Doing: Leading the enhancement and day-to-day management of ResourceLink (Zellis HCM) and associated systems. Ensuring timely and effective 2nd & 3rd line support for business critical applications. Overseeing system upgrades, configurations, and integrations -from planning through to … track record of successfully managing complex enterprise systems within large organisations. Excellent stakeholder engagement and a strategic mindset around enterprise systems. A strong grasp of data security , compliance, and service management frameworks like ITIL . Proven leadership in both managing internal teams and working with third-party vendors. A forward-thinking approach to automation and emerging technologies such … as AI. Bonus points for formal project management certifications (e.g., PRINCE2, PMP) and experience with IT best practices. This contract offers the chance to make a tangible difference within a respected organisation, shaping the direction of its HR systems landscape. Please send in your CV for immediate consideration - Interviews happening early July More ❯

organisations are currently going through a substantial transformation, implementing IFS. The ideal candidate will possess deep expertise in IFS applications, particularly in areas such as Finance, Supply Chain, Field Service Management (FSM), and HRIS, and will play a pivotal role in delivering scalable, secure, and efficient solutions. Interviews are being scheduled ASAP. Candidates must be UK based. Skills … Experience: ** Fully attuned to the software development lifecycle and application of best practices ** Proficiency in IFS Applications, including modules such as Finance, Supply Chain Management and Human Resources. Experience with IFS Cloud is advantageous. ** Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer communication, trust and confidence. ** Natural ability More ❯

internal capability vs demand etc. This would be to run their EA Office (Enterprise Architecture Office), not just a specific programme. We're looking for experience with Platforms/Service Management/Infra/Digital/Data/DevOps etc. Key Responsibilities IT Landscape Analysis: Evaluate the current IT environment to identify opportunities for investment, consolidation, or decommissioning. More ❯