1 to 25 of 36 Contract Service Management Jobs in London

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside ...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks … best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service ...

This is an exciting opportunity to play a pivotal role in shaping end-to-end solution designs that will support large-scale business transformation, service integration, platform onboarding, and operational change. Working across business, technology, service management, and transformation teams, you will be responsible for delivering practical … transition planning and implementation activities. Support business readiness and adoption initiatives throughout the programme lifecycle. Business & Technical Analysis Collaborate with Business Analysts, Architects, Service Integration teams and key stakeholders to gather and refine requirements. Facilitate workshops to capture business, operational and technical needs. Produce and maintain functional ...

risk and advance precision healthcare. As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution. This is a 6-month contract-based role offering hybrid/remote working options, salary range … Acceptance Testing (UAT) and managing defects through to resolution. Identifying project risks, dependencies and implementation considerations. Assisting with business readiness, transition planning and change management activities. Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution. What we are looking for: Previously worked ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely … largely unsupervised, and to deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal ...

Service Transition Manager - NPPV3 & SC Cleared We are looking for an experienced, hands-on Service Transition Manager to join a complex government digital programme. You'll work closely with multidisciplinary technical and operational teams, ensuring services are successfully transitioned from development through operational readiness, go-live and into … BAU. This role requires a strong Service Transition background combined with enough technical understanding to operate confidently within a modern cloud-based environment. Key Responsibilities Own and coordinate end-to-end Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define ...

Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design … including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/ ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … workflows. System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office (NDAO) a dedicated national capability transforming data use in policing. Capacity Officer. Fixed Term Contract - 12 Months. Salary £35,000 per annum. The Demand Support role provides essential coordination, triage, and administrative support … right thing We are innovative We are one Team We are proud and passionate You can find out more here: Benefits - Police Digital Service (pds.police.uk) Key Responsibilities Act as the first point of contact for incoming demand to the NDAO, including service requests, enquiries, and task submissions. ...

integrations. Identify gaps, inefficiencies, and unused functionality across the platform. Produce a detailed report with recommendations and prioritised improvement opportunities. Advise on IT Service Management (ITSM) best practices and platform optimisation. Work closely with IT leadership and the Service Management function to understand business requirements. Support … should the project progress. Required Experience Proven hands-on experience implementing, configuring, and optimising ManageEngine solutions (particularly ServiceDesk Plus ). Strong understanding of IT Service Management (ITSM) principles and ITIL best practices. Experience conducting technical audits and producing actionable recommendations. Excellent stakeholder management and communication skills. Ability ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations … with cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery ...

Police Digital Service (PDS) is recruiting on behalf of the NPCC National Data & Analytics Office - NDAO a dedicated national capability transforming data and analytics use in policing. Capacity Manager. Fixed Term Contract - 12 Months. Salary £50,000 per annum. This is an exciting opportunity to be part … analytics, helping forces to work smarter and more effectively without compromising security or integrity. The Capacity Manager will lead the end-to-end management of incoming demand for NDAO services, ensuring requests from police forces, partners, internal and external teams are effectively captured, triaged, prioritised, and progressed. This role ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

efficiency. Investigate and resolve infrastructure incidents, perform root cause analysis, and support infrastructure projects, upgrades, and migrations. Produce and maintain technical documentation, follow ITIL service management processes, and participate in an on-call rota and planned out-of-hours maintenance when required. Required Experience & Skills Active SC Clearance … Policy. Experience with PowerShell scripting and automation. Hands-on experience supporting VMware vSphere and/or Microsoft Hyper-V. Knowledge of Windows Server patch management, operating system lifecycle management, and security best practices. Experience monitoring, troubleshooting, and maintaining enterprise infrastructure, with strong analytical and problem-solving skills. Familiarity ...

Provide 1st and 2nd line support across business applications and end-user technologies. Support and maintain key platforms including CRM, finance, HR, membership, event management and SaaS applications. Troubleshoot system, access, and Microsoft 365 issues, ensuring incidents are managed through to resolution. Work with users to understand operational challenges … identify opportunities to improve processes and system usage. Coordinate with external software vendors and managed service providers to resolve issues and implement changes. Assist with application upgrades, testing activities, release validation and user communications. Create and maintain knowledge articles, support documentation, user guides and operational procedures. Support Microsoft ...

ITAM Architect (IT Asset Management (ITAM) Architect) 2 months with possible extentions Remote £580 per day Role Purpose The ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role ensures effective management of hardware, software, cloud … efficiency, and business transformation initiatives. The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams to establish a sustainable and scalable asset management capability. The role commonly includes responsibility for ServiceNow ...

equally comfortable at both ends of that day. What you will own Delivery and governance Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel … keep the trackers current Pull, sanity check and reconcile the data behind the metrics before it goes anywhere near leadership Vendor and stakeholder management Act as Leadership's point of coordination with vendor account managers on performance and service management matters Hold vendors to agreed SLAs through ...

organisation. Contract: Full Time, 6 month Contract Are you an experienced IT Support Engineer who enjoys solving technical problems and delivering excellent customer service? We're looking for an enthusiastic IT Support Engineer to join one of our customers, providing 1st and 2nd line IT support to colleagues across … real impact by ensuring users receive a reliable and professional IT service. You'll be supporting a modern Microsoft environment, resolving technical issues, managing service requests, configuring devices, and helping colleagues get the most from their technology. You'll also work closely with infrastructure teams and third-party suppliers ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

across routers, switches, firewalls, hosting, data centre, LAN/WiFi, SD-WAN, UC & Unity, telephony, mobility, MPN & cloud, IoT, fixed connectivity, cloud & security and service transition. Set up and validate complex test environments, including network test equipment and RFC 2544 performance testing where required. Support Test Managers with status … team and, where applicable, the customer lab in Spain. TECHNICAL SCOPE & DOMAIN COVERAGE Testing services are delivered across the full client UK product and service estate: Hosting; LAN & WiFi; Data Centre; Service Transition; SD-WAN; Telephony; UC & Unity; MPN & Cloud; IoT; Fixed Connectivity; Mobility; Cloud & Security. Test phases ...