19 of 19 Contract Service Management Jobs in London

Overview A service designer works with platforms, products and project teams within client's Transform to follow the service design process to produce service architecture, service design specifications, and complete the service onboarding to the respective tools, process, services and people for a successful … days per week onsite) Pay - attractive daily rate (inside IR35) Roles and Responsibilities: Own and govern the review of new or amended services, the service design elements of any new IT products, platforms or services, and the definition of the services/support 'wrapper'. Engage with project/ ...

Project Manager – User Technology & Service Management About the Role We are working with a leading global professional services organisation seeking an experienced Project Manager to deliver a portfolio of technology initiatives focused on end user computing, service management, and endpoint environments. This role sits within … central Technology PMO and is responsible for end-to-end project delivery , working across engineering, security, mobility, and service operations teams. Key Responsibilities Lead the delivery of endpoint-focused technology projects (engineering, security, mobility, service operations) Develop and manage project plans, timelines, budgets, and resources Translate technical roadmaps ...

month contract engagement Outside IR35 UK Remote Role: Lead the end-to-end design and configuration of IFS Service Management (and related service execution capabilities), ensuring scalable processes, clean integration patterns, and a blueprint fit for multi-country deployment. Skills & Experience: * Strong expertise with IFS (preferably … Cloud) in Service/Field Service/Asset Service domains. * Strong understanding of service execution and maintenance contexts (e.g., renewables O&M, utilities, industrial services). * Proven architecture ownership across multi-site/multi-country rollouts. * IFS Service Management configuration expertise (service contracts ...

Title: Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … Strong problem-solving mindset Ability to work both independently and as part of a team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS ...

Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates … gained across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk ...

refresh programme. The OAT Manager role will focus on ensuring that new or upgraded infrastructure platforms are fully operationally ready before moving into live service, working closely with infrastructure delivery, operations, and service management teams. Test Manager’s Key Duties: Develop and manage the Operational Acceptance Testing … user platforms Ensure monitoring, alerting, backup, recovery, and resilience capabilities are tested and operationally ready Validate operational processes including security controls, access management, patching, and vulnerability management Support infrastructure migration and cutover activities by ensuring rollback, recovery, and operational procedures are in place Work closely with infrastructure delivery ...

DOE. Job Responsibilities/Objectives The role will provide architectural leadership, ensuring the platform is aligned with best practices and capable of supporting scalable service management solutions. Define and maintain the ServiceNow technical roadmap Design end-to-end ServiceNow solutions aligned with enterprise architecture Provide architectural governance across … ServiceNow implementations Oversee CMDB structure, data quality, and governance Implement and maintain the Common Service Data Model (CSDM) Work closely with delivery teams and stakeholders to support platform development and optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect ...

execution of non-production and production changes under approved change records. Proficient in JVM tuning and index management. In-depth knowledge of Jira Service Management and Confluence, including configuration and workflow modifications. Experience with upgrading Atlassian Data Center configurations and maintaining resilient infrastructure. Familiarity with Atlassian architecture, focusing … Jira, Jira Service Management, and Confluence, along with a thorough understanding of modular workflows, permission schemes, and notification schemes.Experience working in public sector or defence secure environments. To apply, please submit your updated CV for consideration. ...

incumbent and new suppliers, and business stakeholders to deliver a smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure … transitions meet service level agreements, security standards, and architectural principles. Act as technical lead for supplier and stakeholder management, supporting contract exit and service handovers. Provide governance, risk management, and assurance throughout the transition period. Deliver technical oversight and assurance, ensuring solutions are secure ...

incumbent and new suppliers, and business stakeholders to deliver a smooth, secure, and efficient transition. Key Responsibilities Lead technical planning and delivery of IT service transitions, including system migrations, data transfers, and supplier onboarding. Develop and maintain detailed transition plans, tracking milestones, dependencies, risks, and mitigation actions. Ensure … transitions meet service level agreements, security standards, and architectural principles. Act as technical lead for supplier and stakeholder management, supporting contract exit and service handovers. Provide governance, risk management, and assurance throughout the transition period. Deliver technical oversight and assurance, ensuring solutions are secure ...

Networks) is responsible for ensuring the effective, reliable, and secure delivery of network services across the enterprise. This role drives operational excellence, leads managed service providers, and ensures alignment between network services, business strategy, and technical direction. The ideal candidate is a seasoned technology professional with extensive infrastructure knowledge … strong vendor management experience, and proven leadership capabilities within high demand environments such as retail. Key Responsibilities Service Ownership & Delivery Own end to end delivery of Network RUN & Change services. Ensure service availability, performance, and continual improvement across LAN, WAN, wireless, and security technologies. Serve ...

high-security environment. The Role You'll be responsible for delivering infrastructure changes, maintaining stability across the estate, and supporting the wider service delivery team. Key responsibilities include: Leading and implementing infrastructure and network change activities. Administering Windows Server environments including AD, DNS, DHCP and Group Policy. Supporting Linux … SharePoint, SQL Server, Exchange and Teams. Maintaining and troubleshooting storage technologies including SAN, iSCSI, SMB and NetApp. Diagnosing and resolving complex incidents while maintaining service availability. Supporting Service Desk and second-line teams when escalation is required. Producing and maintaining high-quality technical documentation. Identifying opportunities for improvement ...

best practices Engage and influence stakeholders in a consultative manner Requirements 3+ years' strong hands-on ServiceNow development experience Experience building and developing ServiceNow Service Portals (public-facing) Experience building custom applications with a focus on UX/UI Strong experience translating business requirements into technical solutions Experience working … integrations: REST, SOAP, JSON, HTTP Experience building and maintaining ServiceNow integrations Strong troubleshooting, documentation and debugging capability Desirable Experience Experience with ServiceNow CSM (Customer Service Management) Exposure to Jira and Confluence Understanding of ServiceNow core platform architecture Knowledge of SaaS/cloud environments and ServiceNow licensing Certifications (Desirable ...

improving system performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven experience building and enhancing workflows on the platform Solid Service Portal development experience Comfortable working in Agile delivery environments A mindset focused on building, problem-solving, and getting things done Strong technical skills across: JavaScript … AngularJS, HTML, CSS REST/SOAP APIs, integrations Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role: Work on a live, business ...

integrations and optimise platform performance Required skillset: Strong hands-on ServiceNow development experience (3+ years) Proven track record delivering across the ServiceNow platform Solid Service Portal development experience Strong technical background across: JavaScript, AngularJS, HTML, CSS, Bootstrap REST/SOAP APIs, JSON, HTTP Experience integrating ServiceNow with other systems … Comfortable working in Agile environments Strong troubleshooting and problem-solving skills Nice to Have: Experience with Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) Experience working in SAFe/Scrum frameworks Familiarity with Jira and Confluence Understanding of SaaS/Cloud technologies Why This Role? Work ...

line support and ensure systems are secure, monitored and resilient. Implement Intune (alongside a third-party partner). Lead the rollout of an internal service desk tool. Work closely with internal teams and external suppliers to deliver high-quality services. Maintain legacy systems while supporting the move away from … hybrid/on-premise environments. What you will bring Strong Active Directory and Exchange expertise. Background in service management and supporting secure infrastructure. Experience in 3rd line support within on-prem environments. Familiarity with Azure, cloud migration, Intune and modern workplace tools. Understanding of MS Dynamics, Defender, Sophos ...

Nice-to-Have Requirements: Experience in IT Digital Transformation initiatives. Knowledge of cloud-based Oracle environments. Relevant Oracle certifications. Familiarity with ITIL practices and service management. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties ...

Nice-to-Have Requirements: Experience in IT Digital Transformation initiatives. Knowledge of cloud-based Oracle environments. Relevant Oracle certifications. Familiarity with ITIL practices and service management. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties ...