17 of 17 Contract Service Management Jobs in London

Job summary The Transition Lead shapes the Service Design & facilitates the Transition of services into Operations in a controlled manner acting as the interface between projects and Service Support to ensure new or changed services operate effectively and are fully supportable post go-live. The Transition Lead acts as the single point of contact for new or changed … services and co-ordinates the Service Management activity to ensure a smooth and successful transition into Operations. Main duties of the job Work with Technical architects & Project Manager's to shape and influence the final support model for the service. This will include planning & documenting the operational requirements for the service for example, technical support, release, reporting … Transition phase all support teams have a clear understanding of the support requirements and the future support requirements needed to manage the service. It is essential that the Senior Service Design & Transition analyst is able to articulate the plans for the road map for the service to allow teams input into planning for the future. Prepare ongoing release More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service … and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP contractual compliance Capture operational requirements and trace them through to … design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams Developing pre-sales (proposal) material for client presentation Mentoring and leading team members More ❯

s a warmth and friendliness to everything they do. Key responsibilities: As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations. Skills and … Qualifications: ITIL Foundation Certified - Solid grounding in IT service management principles and practices. Service Transition Knowledge - General understanding of transitioning services into live environments effectively. Planning & Organisation - Strong planning skills with the ability to manage competing priorities and deadlines. Attention to Detail - Meticulous approach to tasks, ensuring accuracy and quality in deliverables. Stakeholder Communication - Excellent communication skills More ❯

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with cross … functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget, and to … the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards, and policies throughout service More ❯

the ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide … methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of what you have built … sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with integrations such as GitHub, or Entra ID. Understanding of security More ❯

rate: Up to £675 Outside IR35 A major UK utility is seeking an experienced IFS Utilities Consultant to join their digital transformation programme. The role focuses on improving asset management processes, enhancing field service operations, and supporting initiatives linked to regulatory compliance and operational efficiency. Key requirements Strong expertise in IFS Cloud, particularly Asset Management and Field … Service Management modules Proven track record delivering IFS implementations or upgrades in the utilities sector Knowledge of UK regulatory frameworks such as AMP and RIIO and their impact on system configuration Experience integrating IFS with ERP, field service, and IoT/OT systems Ability to collaborate effectively with stakeholders including Asset Management Directors and Field Operations More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners What we are looking for in skills and experience The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while … delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners What we are looking for in skills and experience The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while … delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. The Cloud Centre of Excellence (CCoE) team at NHS … the cloud engineering pillar within the team, responsible for defining and implementing technical landing zones, guardrails and optimised environments to the internal and external organisations. This is a senior management role which will lead and expand the current functions resources, talent and service capabilities. This role is instrumental in helping the NHS deliver on the governments Cloud First … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

Our client, a London Borough is seeking a Programme Manager with the following skills and experience; Programme Leadership – Develop, implement, and oversee programme management frameworks including business cases, initiation documents, project plans, risk/issue logs, and reporting to ensure delivery of outcomes and benefits. Strategic Planning & Compliance – Scope and specify projects to meet organisational, statutory, and community requirements … of-living initiatives for local residents. Employment & Training Initiatives – Lead delivery of employment and training services, including hubs, apprenticeships, work placements, and partnerships with employers and training providers. Asset & Service Management – Oversee the operation and strategic use of community assets (e.g., centres, hubs), maximising social value, volunteering opportunities, and resident capacity building. Partnership Development – Forge and maintain relationships … opportunities and resources for residents. Circular Economy & Sustainability – Lead design, implementation, and evaluation of circular economy initiatives supporting estate decarbonisation, local SME growth, and green skills employment. Financial & Performance Management – Ensure effective programme monitoring, evaluation, and reporting of outcomes, demonstrating financial stewardship and social impact delivery. Leadership & Governance – Support the Head of Service in team coordination, organisational change More ❯

professional experience as a ServiceNow Developer Strong JavaScript, Glide API, and ServiceNow development tooling Experience creating workflows, client scripts, UI policies, and business rules Understanding of ITIL processes and service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications More ❯

be working closely with Product Owners, stakeholders, and delivery teams to ensure efficient delivery, continuous improvement, and alignment with business priorities. Responsibilities: Support and coach Product Owners in backlog management and prioritisation. Translate product vision into actionable tasks and roadmaps. Identify opportunities for UI/UX optimisation and integrate user feedback. Ensure requirements are well-documented and understood by … delivery teams. Collaborate with delivery managers and technical leads to ensure smooth product releases. Support incident resolution within a service management framework. Ensure product processes align with established governance frameworks. Requirements: Proven experience in product management, business analysis, or project delivery. Strong skills in backlog ownership, stakeholder engagement, and delivery alignment. Experience in the energy, utilities, or More ❯

Support the security incident response Communicate regularly with customer line manager to update on task progress Hold monthly 1:1 meetings with line manager and bi-weekly meetings with service management team IT Security Coordinator Ideal Candidate: 2 - 3 years of experience in the coordination Experience in IT security administration such as documentation, audit and incident evidence collections … and Windows and Anti-Virus log review General IT system knowledge in Windows AD Experience with MS365 as a user Task management and tracking issues Business level fluency in English Flexible working ethic to meet customer's expectation ** All applicants for the IT Security Coordinator must have the right to work in the country as the Company is not More ❯

organisations are currently going through a substantial transformation, implementing IFS. The ideal candidate will possess deep expertise in IFS applications, particularly in areas such as Finance, Supply Chain, Field Service Management (FSM), and HRIS, and will play a pivotal role in delivering scalable, secure, and efficient solutions. Interviews are being scheduled ASAP. Skills & Experience: ** Fully attuned to the … software development lifecycle and application of best practices ** Proficiency in IFS Applications, including modules such as Finance, Supply Chain Management and Human Resources. Experience with IFS Cloud is advantageous. ** Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer communication, trust and confidence. ** Natural ability to communicate complex issues to More ❯