18 of 18 Contract Service Management Jobs in London

userso As IT subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our IT service portfolio and reducing technical debt Main duties of the job There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT … service team will have a number of different services that form the service offering to end users.An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve/change):o Server architectureo Virtualisation technologieso … Datacentre operationso Cloud operationso Domain directory serviceso Data storage and managemento Device managemento Information security management and cyber securityo Database administration serviceso Network operations (wired/wireless/mobile)o Business continuity management and disaster recovery planningYou will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per … day outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate organisations with multiple business units spread across multiple locations … required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of More ❯

aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. … Embed frameworks such as: ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated … to reduce cost and complexity. Oversee the consolidation of the IT environment, supporting migration towards a unified operating ecosystem (currently a mix of Microsoft and Google platforms). Relationship Management Lead and be responsible for overall implementation of the architecture and technology deliverables, fostering a culture of collaboration across IT and business teams to identify and address IT business More ❯

aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. … Embed frameworks such as: ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated … to reduce cost and complexity. Oversee the consolidation of the IT environment, supporting migration towards a unified operating ecosystem (currently a mix of Microsoft and Google platforms). Relationship Management Lead and be responsible for overall implementation of the architecture and technology deliverables, fostering a culture of collaboration across IT and business teams to identify and address IT business More ❯

services, users, and authorizations 2. Setup BTP and BTP IS 3. Working in Agile methodology 4. Understanding business requirements 5. Understanding of SAP ERP & BTP 6. Account and Subaccount Management 7. User and Authorization Management 8. Service Management 9. Environment Management 10. Connectivity and Integration 11. Security and Compliance 12. Monitoring and Logging 13. Backup … and Recovery 14. Updates and Patches Key Skills & Experience: * Cost Management * Technical knowledge on SAP BTP administration * 6+ years of relevant experience * Experience with large global organizations. * Experience in problem analysis and troubleshooting on SAP BTP * Working with BTP IS * Should contribute to a mixed workshop process * Onsite work experience in SAP BTP setup project * Prior experience to work More ❯

Months/potential to go perm Rate - £500 daily (inside IR35) Job Purpose The post holder will have a diverse background of technical application and infrastructure experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT operations. This individual is also responsible … for delivering and developing future IT strategy, operational service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. The Associate Director of IT & Digital Services will drive team integration to ensure that the team functions effectively and drives capacity building and training, knowledge transfer and information management. Key Responsibilities Your key responsibilities , although not exhaustive … supported and developed. Own, develop and deliver the IT Strategy; coordinate the activities of the team and direct the overall approach to resourcing. Be responsible for: set up and management of governance, reporting, systems and controls; owning the continuing refinement of the Strategy; maintaining an overview of, and strategic direction for people, finances and other resourcing; and for the More ❯

Months/potential to go perm Rate - £500 daily (inside IR35) Job Purpose The post holder will have a diverse background of technical application and infrastructure experience, demonstrated project management acumen and excellent vendor management skills, be an adept leader of people, plus have a superior, service-oriented approach to IT operations. This individual is also responsible … for delivering and developing future IT strategy, operational service management processes to ensure quality, efficiency, productivity, and agility goals are achieved. The Associate Director of IT & Digital Services will drive team integration to ensure that the team functions effectively and drives capacity building and training, knowledge transfer and information management. Key Responsibilities Your key responsibilities , although not exhaustive … supported and developed. Own, develop and deliver the IT Strategy; coordinate the activities of the team and direct the overall approach to resourcing. Be responsible for: set up and management of governance, reporting, systems and controls; owning the continuing refinement of the Strategy; maintaining an overview of, and strategic direction for people, finances and other resourcing; and for the More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

and 2 desktop support to a global user base Hardware deployment (PC, Laptops, phones, etc.) and standardisation Hardware repairs and replacements Desk organization/standardization and troubleshooting Inventory management and organization (Office, Homes, and DCs) Endpoint Management/Software Installations Audio/Visual (AV) support Patch management Work face-to-face on issues with users Deliver end … user technical support and training Conduct meeting room checks and assist with AV setup in the meeting rooms Assist with basic network troubleshooting Assist with mobile device management and MDM platform Required Skills Good knowledge of Windows 10/11 Good desktop troubleshooting skills across hardware and software Experience supporting AV systems Cable patching experience in comms rooms Service management tool experience Office 365 (Exchange, Teams, OneDrive) Basic Knowledge of Active Directory Capable of working with users face-to-face, strong interpersonal skills Strong ownership mindset and attention to detail Basic Powershell experience Experience with Azure Virtual Desktop is a plus More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years’ experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

public and private cloud platforms, support infrastructure as code practices, and provide technical guidance across the wider IT function. This is a critical role in driving forward modern IT service delivery through automation and scalable platform solutions. Key Responsibilities: Deliver infrastructure as code using tools such as Terraform, GitHub Actions, and Azure DevOps. Build and maintain platform services supporting … environments. Expertise in Terraform, PowerShell or Python scripting, and CI/CD tools (e.g., GitHub Actions, Azure DevOps). Strong background in Azure cloud technologies. Familiarity with ITIL-based service management and enterprise-level operational support. A collaborative approach with excellent communication and documentation skills. Desirable Skills: Knowledge of Windows Server, Active Directory, DNS, Azure networking, and VPNs. More ❯

the configuration and integration of Guidewire InsuranceSuite, Data Products, and Digital Products. Develop and deliver Application Maintenance and Support (AMS) strategies for Guidewire implementations. Align support models with IT Service Management (ITSM) frameworks and ITIL best practices. Ensure effective collaboration with infrastructure, architecture, and operations teams. Client Engagement Build and maintain trusted relationships with stakeholders at all levels. … insurance engagement workstreams with a strong focus on quality and outcomes. Apply structured problem-solving, project planning, and stakeholder communication. Leverage tools such as MS Office, JIRA, and project management platforms Communication & Reporting Deliver clear, concise documentation and stakeholder updates. Manage knowledge repositories and stay current with industry trends. Assist in proposal writing and support business development initiatives. Executive … and recommendations to senior leadership and executives. Translate technical challenges into business impact and contribute to strategic roadmaps. Lead large-scale implementation efforts across complex project environments. Programme & Practice Management Oversee engagement administration, resource planning, and budget tracking. Ensure delivery milestones are met across multiple streams. Support practice development initiatives and contribute to process improvements. Required Experience & Skills Strong More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

is required, with travel to your nearest office location as needed. Key Requirements Experience in a Salesforce-focused role Familiarity with Salesforce and ServiceNow tools Solid understanding of IT service operations, including incident, change, and release processes Strong troubleshooting skills and ability to resolve technical issues independently Exposure to IT project delivery environments Experience managing support tickets or technical … issue logs Awareness of ITIL-aligned service management practices What to do next If this Salesforce Product Support Analyst role sounds like a good fit, please apply with your most up-to-date CV. Salesforce Product Support Analyst | 3–6 Months | £200–£250 per day | Outside IR35 More ❯