15 of 15 Contract Service Management Jobs in London

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring … and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models More ❯

Role/Job Title : Senior Service Lead Work Location: London/Leiston (2 days) Other Working Conditions (Travel/On-call/Shifts) This is a hybrid role, and the candidate will need to travel to Leiston and London offices. Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete. Prior onboarding checks … will be released. Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date. The Role Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs. You'll work closely with product teams, partners, and agile squads to … embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you're ready to lead with impact and shape the future of service delivery - this is your opportunity to make a difference. Your Responsibilities As a Senior Service Lead, you will champion your respective Business Unit's objectives, understand the key business More ❯

Position: ITIL Service Management Consultant/Service ArchitectLocation: Hyrbid (On-site in London once/twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to lead the … charge in designing scalable, product-centric service models that empower businesses to thrive. What You'll Do: Design and implement end-to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous … improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric More ❯

Service Strategy and Design Lead We are seeking a Service Strategy and Design Lead to join our team. You must have Public Transport experience as this role is pivotal in shaping the transition of our integrated revenue collection contract. Required Skills & Qualifications: Proven experience in service strategy development and service design. Strong leadership skills and the … ability to manage and inspire a team. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, capable of working effectively with multiple stakeholders. Experience in project management and change management. Knowledge of industry best practices in service management Excellent communication skills with the ability to articulate messages clearly through written, oral, and design artefacts. Proven … and manage third-party relations. Strong analytical skills with the capability to create informed design and strategy artefacts. Experience in translating design principles into contractual agreements and requirements. IT Service Management qualifications, such as ITIL, with practical operation experience in large organisations. Knowledge of cloud computing service models (SaaS, PaaS, IaaS) and broad knowledge of Technology and More ❯

Front Office Service Performance Manager We are seeking a Front Office Service Performance Manager to join our team. This pivotal role involves managing major supplier relationships and overseeing the performance of systems and devices used for revenue collection across various Transport Modes. This includes ticket and card vending machines, passenger gates, and other related devices across multiple transport … lines .Ideally you will have Public Transport experience Required Skills & Qualifications: Proven experience in service and contract management with third-party suppliers. Strong ability to manage supplier relationships and ensure compliance with contractual obligations. Excellent communication and influencing skills. Ability to work effectively within a team and manage multiple stakeholders. Strategic thinker with a focus on continuous improvement. … Experience in a similar role within a large, complex organisation is highly desirable ITIL V3/4 Service Management certification - Broad knowledge of software development, DevOps & Project Management methodologies (including Prince2, PMM, PMI) - Knowledge of the provision of effective technical support services to a complex, multi-site operation - Knowledge of Enterprise Resource Planning and Asset Management More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of … a major IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple … business units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

out-of-hours support and occasional international travel. Key Responsibilities Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to … on-call support rota and out-of-hours operational activities. Essential Skills & Experience Strong expertise in Microsoft Windows Server (Must have) and Desktop environments . Experience with Microsoft systems management tools (SCCM, SCOM). Knowledge of Active Directory, replication, Group Policy, and authentication protocols . (Must have) Familiarity with Cloud/SaaS services , including Microsoft Azure. Understanding of networking … DNS, DHCP, IPv4, firewalls, load balancing). (Must have) Scripting experience (PowerShell) and automation of operational processes. Experience in geographically distributed, virtualized datacentre environments . ITIL Foundation or equivalent service management knowledge. Degree in IT/Computer Science or equivalent professional experience. Personal Attributes Strong communication and interpersonal skills. Dependable, detail-oriented, and customer-focused. Able to work More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Able to show documented evidence of ITIL maturity baseline assessment and problem management process experience (either through standardised templates used, or examples of anonomised previous work) Strong understanding of the processes, flows and service delivery elements across JML (joiners, movers and … leavers) from an ID, change, access controls perspective Confident, clear communicator Objectives: Establish a foundational understanding of service delivery principles and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function Location: Hybrid, onsite in the central London office 1 day a week Contract: 3-month More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment of … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles and best … practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, Cloud More ❯

environment. A background in implementing server environments, database migrations, and working across both internal and vendor-delivered workstreams will be highly advantageous. Experience in handling governance, compliance, and risk management within technical projects is also essential. Ideally, you’ll bring a recognised project management qualification such as PMP or PRINCE2, combined with hands-on experience using tools like … Microsoft Project. A solid understanding of IT infrastructure fundamentals, coupled with an appreciation for service management (ITIL) and change control processes, will help you hit the ground running. This is a challenging, high-visibility contract that offers a chance to work on a strategically significant project. If you're a driven IT Project Manager with the technical awareness More ❯

understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and documentation skills Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we More ❯

in Database technologies. This would suit somebody that has a technical hands-on background that has progressed a tech lead role. The successful candidate will be responsible for the management, availability, and resilience of enterprise database platforms, including integration of new systems. You will also lead a team of specialists to ensure data services are reliable, secure, and optimised … to meet business needs. This role requires deep technical expertise in enterprise databases coupled with strong operational leadership and risk management skills. You will also have the technical foresight to design reliable and robust systems ensuring future stability. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead the BAU & operations of the enterprise database … compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

in Database technologies. This would suit somebody that has a technical hands-on background that has progressed a tech lead role. The successful candidate will be responsible for the management, availability, and resilience of enterprise database platforms, including integration of new systems. You will also lead a team of specialists to ensure data services are reliable, secure, and optimised … to meet business needs. This role requires deep technical expertise in enterprise databases coupled with strong operational leadership and risk management skills. You will also have the technical foresight to design reliable and robust systems ensuring future stability. Engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities Lead the BAU & operations of the enterprise database … compliance with security and audit requirements. Required Skills & Experience Proven experience in operations leadership Experience on large scale integration projects. Technical knowledge of Databases in an enterprise environment. ITIL service management In-depth understanding of resilience, data protection and business continuity. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

a high-impact environment. Key Responsibilities: Design and evolve remote desktop and cloud services. Assess organisational needs and develop scalable technical solutions. Collaborate across teams to improve device and service management. Review and refine content to align with Windows best practices. Share knowledge and support team development. What You'll Bring: Strong experience with Azure Virtual Desktop (AVD) + … pipelines (ideally Azure DevOps) and IaC (Terraform preferred). PowerShell scripting expertise. Intune MDM and configuration profile experience. RSAT tools, Active Directory, and GPO familiarity. Application deployment and package management skills. Clear documentation and architecture design capabilities. Diagnostic and troubleshooting mindset. If you're a curious engineer who thrives on solving problems and mentoring others, apply now to help More ❯