3 of 3 Contract Service Management Consultant Jobs in London

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing … configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS … Cloud. Key Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling More ❯

ITIL Service Management Consultant/Service Architect – SC ClearedSR2 Consulting is recruiting a Service Management Consultant/Architect for an exciting government project.This role will be responsible for designing, implementing and improving IT service management capabilities aligned to ITIL, supporting a product-centric operating model and ensuring services are scalable, efficient … and aligned to business needs.Due to the nature of the role, active SC clearance is required. Key Responsibilities Design and implement end-to-end IT service operating models. Assess and enhance ITIL-aligned service practices and maturity. Define metrics to track service performance and customer satisfaction. Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira … SM). Develop governance, process flows, and documentation for service design. Drive continual improvement and enable organisational change through engagement and communication. Skills & Experience ITIL v4 (or v3) certification. Proven experience designing or improving ITSM frameworks. Hands-on experience with ITSM tools (ServiceNow preferred). Strong stakeholder management and communication skills. Experience working with or within product teams More ❯

Position: ITIL Service Management Consultant/Service ArchitectLocation: Hyrbid (On-site in London once/twice a week)Day Rate: £500 p.d (OUTSIDE IR35)Active SC Clearance Required Are you ready to architect the next evolution of IT service excellence? We're looking for a forward-thinking ITIL Service Management Consultant to … lead the charge in designing scalable, product-centric service models that empower businesses to thrive. What You'll Do: Design and implement end-to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to … support continuous improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What You Bring: ITIL v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in More ❯