3 of 3 Contract Service Manager Jobs in London

ITSM transformation, driving the design, configuration, and deployment of ServiceNow modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a … user-centric Service Portal and standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ … years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. Strong stakeholder management and cross-functional team leadership skills. Familiarity with financial services regulatory requirements is More ❯

Critical Incident Manager/Service Manager (DV Cleared) We are looking for an experienced Critical Incident Manager/Service Manager with DV clearance to join a leading organization for a 12 -month contract based in Feltham, UK . This is an exciting opportunity for someone who thrives in high-pressure … support to major accounts. Role Overview: This role is a high-touch, customer-facing position where you will lead the resolution of critical incidents, ensure the smooth delivery of service to key clients, and collaborate with internal teams to maintain service excellence. Key Responsibilities: Take ownership of critical incidents, ensuring swift resolution and customer satisfaction. Monitor and manage … customer service requests, pushing them through to resolution. Work closely with cross-functional teams to resolve issues and prevent recurrence. Conduct root cause analysis and provide operational reporting. Ensure SLAs are met and hold service reviews with customers. Lead in conflict management and vendor relations. Key Requirements: DV clearance is mandatory. 5+ years of incident management and service More ❯

FinTech Client Services Manager - 12 Month FTC Location: London, GB Department: Financial Institutions Group (FIG) A law firm is seeking a FinTech Client Services Manager for a 12-month fixed-term contract. This role supports the firm's FinTech clients within the Financial Institutions Group. Key Responsibilities: Manage relationships with key FinTech clients. Communicate regularly with More ❯