Social Support Program Manager / Social Media Customer Support
London, United Kingdom
Harvey Nash
user behavior, and community engagement dynamics. Proven ability to create frameworks, manage documentation, and drive standardization across teams. Oversee customer support operations across public social platforms such as X (Twitter), Reddit, and Discord. Monitor, evaluate, and enhance the way customer support is delivered across platforms. Technical Skills Familiarity or proficiency with Sprinklr, Khoros, Brandwatch, or other social CMS tools . More ❯
Employment Type: Contract
Posted: