Cloud Telephony & Contact Centre Engineer
- Hiring Organisation
- CMC Markets UK Plc
- Location
- City of London, London, United Kingdom
- Employment Type
- Contract
NICE CXone (or similar platforms) Knowledge of Virtual Agents/Conversational AI Experience with CRM integrations (e.g., Salesforce, Dynamics, etc.) Familiarity with Workforce Management (WFM) tools. Experience delivering Omnichannel solutions (SMS, chat, etc.) Understanding of call and message archiving/compliance requirements CMC Markets is an equal opportunities employer ...