3 of 3 Contract Customer Experience Jobs in Macclesfield

Job Title: IT Support Technician - Tech Bar (Onsite) Location: Macclesfield, UK Overview We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the … first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking. Maintain a customer-first approach, ensuring users are informed throughout the support process. Collaborate with IT support teams to escalate … antivirus software management in an enterprise environment. Maintain accurate asset inventory records and support asset management processes. Use ServiceNow for ticket logging, tracking, and resolution (desirable). Essential Skills & Experience Proven experience providing in-person technical support in a customer-focused environment. Excellent communication skills, with the ability to explain technical issues in simple terms. Strong knowledge More ❯

of their key customers in Macclesfield. START: ASAP DURATION: 3 months LOCATION: MACCLESFIELD ROLE: Tech bar end users support * The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. * Excellent communication skills to work with IT support group and keep customers … expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. * Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. * Experience in setting up and deploying mobile devices is desirable. * Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. * Experience in the use of cloud … OneDrive and Box. * Knowledge of client antivirus software within an enterprise environment. * Aware of the importance of asset management and their role in updating asset inventory details. * Knowledge and experience of ServiceNow is desirable. * Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend More ❯

The ideal candidate will be competent at component level, self-sufficient, and able to manage workloads within set timelines. Tell me more, tell me more We are seeking a customer-focused and technically skilled Tech Bar End User Support Analyst to join our dynamic IT support team at AZ Macclesfield. This role is pivotal in delivering high-quality, face … support to end users via our Tech Bar and floor-walking services. You will be the first point of contact for IT-related issues, ensuring a seamless and professional customer experience. Shift: Monday to Friday (37.5 hours) - 9:00 AM to 5:30 PM Location - Middlewood Court Silk Road Business Park - Macclesfield SK10 2NA Contract Duration - 3 months Roles … and Responsibilities: Provide face-to-face technical support at the Tech Bar and through proactive floor-walking. Deliver exceptional customer service, maintaining a high level of professionalism and empathy. Troubleshoot and resolve issues related to Windows 10, Office 365, Microsoft Teams, and Outlook. Support Lenovo desktop and laptop hardware, including setup, configuration, and maintenance. Assist with Apple macOS and More ❯