Head of IT Service Delivery
- Hiring Organisation
- Pearson Whiffin Recruitment Ltd
- Location
- Maidstone, Kent, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £750 - £800 per day
oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage … aligned processes, including Incident, Problem, Change, and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation ...