1 of 1 Contract Head of Delivery Jobs in Maidstone

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a … portfolio of suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including … Required Skills and Experience Proven experience leading IT support functions or shared service environments. A strong background in ITIL frameworks and service management methodologies. Demonstrable expertise in managing budgets of £1m+ . Experience managing and developing IT teams and leading multi-vendor supplier environments. Excellent communication skills, with the ability to influence at all levels and drive organisational change. More ❯