1 of 1 Contract Incident Management Jobs in Maidstone

service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and … communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage Stakeholder expectations … and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯