8 of 8 Contract Change Management Jobs in Manchester

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

Contract Type: Temporary (12 months) Purpose of the Role To lead the planning, coordination, and delivery of a new property management system implementation to replace the existing platform. The role will ensure a smooth transition through effective project management, stakeholder engagement, system configuration, testing, training, and go-live support, aligning with business objectives across residential, commercial, and development … be managing the integration of the new system with HubSpot CRM, finance systems, and reporting tools, including oversight of developers working on APIs and data connectivity. Key Responsibilities Project Management & Delivery Develop and manage the project plan, timelines, budgets, and risk registers. Drive end-to-end system implementation, including design, build, testing, training, and rollout. Ensure alignment with strategic … objectives and operational needs. Stakeholder Engagement Act as the central point of contact between internal teams (finance, asset management, property management, IT, marketing/CRM) and external suppliers. Coordinate workshops to capture requirements and translate into system configuration. Provide regular updates and reports to senior management and project steering groups. System Design & Integration Work with vendors to More ❯

Contract Type: Temporary (12 months) Purpose of the Role To lead the planning, coordination, and delivery of a new property management system implementation to replace the existing platform. The role will ensure a smooth transition through effective project management, stakeholder engagement, system configuration, testing, training, and go-live support, aligning with business objectives across residential, commercial, and development … be managing the integration of the new system with HubSpot CRM, finance systems, and reporting tools, including oversight of developers working on APIs and data connectivity. Key Responsibilities Project Management & Delivery Develop and manage the project plan, timelines, budgets, and risk registers. Drive end-to-end system implementation, including design, build, testing, training, and rollout. Ensure alignment with strategic … objectives and operational needs. Stakeholder Engagement Act as the central point of contact between internal teams (finance, asset management, property management, IT, marketing/CRM) and external suppliers. Coordinate workshops to capture requirements and translate into system configuration. Provide regular updates and reports to senior management and project steering groups. System Design & Integration Work with vendors to More ❯

the organisation embarks on a number of exciting transformation initiatives. The successful candidate will work across a variety of projects, including ERP upgrades, implementation of a new middle-office management system, data projects, and finance/operations enhancements. You will play a key role in capturing requirements, shaping solutions, and ensuring successful delivery alongside colleagues, technical teams, and stakeholders. … and acceptance criteria. Facilitate workshops and stakeholder meetings, acting as a bridge between business and technical teams. Support User Acceptance Testing (UAT), ensuring solutions meet business needs. Contribute to change management activities to help embed new systems, processes, and tools. Provide data analysis and reporting to support informed decision-making. Key Skills & Experience: Proven experience as a Business … Analyst within complex, multi-stakeholder environments. Strong understanding of the project lifecycle and experience across both business and IT change initiatives. Experience in finance and operations functions, ideally within ERP and workflow-related projects. Excellent stakeholder management and communication skills, with the ability to manage expectations and build collaborative relationships. Solid experience in requirements gathering, process mapping, documentation More ❯

the organisation embarks on a number of exciting transformation initiatives. The successful candidate will work across a variety of projects, including ERP upgrades, implementation of a new middle-office management system, data projects, and finance/operations enhancements. You will play a key role in capturing requirements, shaping solutions, and ensuring successful delivery alongside colleagues, technical teams, and stakeholders. … and acceptance criteria. Facilitate workshops and stakeholder meetings, acting as a bridge between business and technical teams. Support User Acceptance Testing (UAT), ensuring solutions meet business needs. Contribute to change management activities to help embed new systems, processes, and tools. Provide data analysis and reporting to support informed decision-making. Key Skills & Experience: Proven experience as a Business … Analyst within complex, multi-stakeholder environments. Strong understanding of the project lifecycle and experience across both business and IT change initiatives. Experience in finance and operations functions, ideally within ERP and workflow-related projects. Excellent stakeholder management and communication skills, with the ability to manage expectations and build collaborative relationships. Solid experience in requirements gathering, process mapping, documentation More ❯

the organisation embarks on a number of exciting transformation initiatives. The successful candidate will work across a variety of projects, including ERP upgrades, implementation of a new middle-office management system, data projects, and finance/operations enhancements. You will play a key role in capturing requirements, shaping solutions, and ensuring successful delivery alongside colleagues, technical teams, and stakeholders. … and acceptance criteria. Facilitate workshops and stakeholder meetings, acting as a bridge between business and technical teams. Support User Acceptance Testing (UAT), ensuring solutions meet business needs. Contribute to change management activities to help embed new systems, processes, and tools. Provide data analysis and reporting to support informed decision-making. Key Skills & Experience: Proven experience as a Business … Analyst within complex, multi-stakeholder environments. Strong understanding of the project lifecycle and experience across both business and IT change initiatives. Experience in finance and operations functions, ideally within ERP and workflow-related projects. Excellent stakeholder management and communication skills, with the ability to manage expectations and build collaborative relationships. Solid experience in requirements gathering, process mapping, documentation More ❯

Coordinating multi-disciplinary project teams, ensuring projects are delivered effectively and decisions are made quickly. Helping to develop business cases for scaling up successful pilots, including benefits, costs, and change management considerations. Bringing external insight into the University by connecting with innovators and peers across sectors. What You'll Bring: This isn't a narrow technical role. It … AI-enabled projects with demonstrable impact. Excellent communication skills - able to make complex concepts clear and compelling. Advanced analytical and problem-solving skills to assess opportunities and risks. Project management expertise, balancing multiple initiatives and ensuring timely delivery. A proven ability to engage and influence stakeholders across diverse disciplines. What You'll Get: 29 days annual leave, plus bank … December closure days Generous pension scheme Flexible and hybrid working Access to a wide range of staff benefits, including discounts, wellbeing support, and development programmes The chance to lead change in one of the UK's most forward-looking universities Please click APPLY to be redirected to our website to complete an application form. Candidates with experience of; AI More ❯