2 of 2 DemandTrendContract Customer Experience Jobs in Manchester

Role: Customer Insight Analyst Salary: Up to £42,000 + bonus + benefits Term: 12 month FTC Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working Hours: Mon-Fri This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one … of their offices in Manchester, Milton Keynes or Telford. Do you have a passion for Customer Excellence? Are you a great storyteller? Are you experienced using SQL and Tableau? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect … Insight Analyst role duties include: Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring More ❯

projects across software, hardware, and infrastructure environments. This role is focused on the execution of integrated technical programmes that improve operational performance, enable field service capability, and enhance Digital customer-facing platforms. *This is 6 months, Outside IR35 and 2 days a week in Blackburn* The ideal candidate will have a strong background in delivering technology-led initiatives across … digital delivery, and business readiness. Key Responsibilities: • Manage end-to-end delivery of technology transformation projects involving software, firmware, hardware, and infrastructure • Coordinate multiple concurrent workstreams - including platform integrations, customer portal delivery, and system connectivity • Collaborate with technical leads, engineering teams, and field-based operational stakeholders • Align project outcomes with customer experience, service efficiency, and compliance objectives … third-party engagement where required • Support business readiness and handover into operational service Key Skills and Qualifications: • Strong track record delivering technical transformation projects in complex or regulated environments • Experience across software , infrastructure , and hardware delivery (ideally in embedded or IoT settings) • Deep understanding of API integration , platform interoperability, and multi-system environments • Exposure to field service or site More ❯