4 of 4 Contract Customer Service Jobs in Manchester

Expenses: Yes Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. K ey Deliverables/… to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow … procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as More ❯

in Manchester in which you'll need an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working … to (and exceeding) Service Level Agreements Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience If you're interested, please do apply to this role with your most up to date CV as I swill be More ❯

ServiceDesk Analyst Rate - £14.50 an hour Duration - 3 months initially Location - Manchester Ir35 - Inside Ir35 As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about … and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing … other. Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours. Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating More ❯

Agent in the thriving Technology & Telecoms industry based in Manchester. The successful candidate will be a proactive individual with a passion for sales and customer satisfaction. Client Details Our client is a renowned large organisation in the Technology & Telecoms industry. Known for their commitment to innovation, they are headquartered … in Manchester and have a diverse and inclusive team of professionals committed to driving the company's success. Description Achieve sales targets through customer retention & up-selling. Liaising with internal team to help assist the customer. Effectively fact find from the customer to better understand their concern. Maintain … work well in a team environment Strong problem-solving skills and the ability to think on their feet Excellent knowledge of sales techniques and customer service practices A strong work ethic and a passion for sales Job Offer Free on-site parking Opportunity to be made perm Central More ❯