7 of 7 DemandTrendContract Customer Service Jobs in Manchester

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service … regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

transactions between trading partners, helping to enhance efficiency, reduce costs, and promote sustainability. Trusted by some of the biggest names in the sector, they are passionate about innovation, exceptional customer service, and delivering reliable solutions to the construction community. Key Requirements We are looking for an organised and proactive Delivery Coordinator with strong communication and multitasking skills. You … will thrive in a fast-paced environment, managing multiple priorities whilst maintaining a high standard of customer service and operational excellence. Must-have skills and experience: Proven administrative support experience, including scheduling customer meetings, preparing reports, and maintaining accurate documentation. Strong communication skills confident liaising with customers, stakeholders, external partners, and internal teams to ensure smooth project … such as meeting minutes, status reports, and delivery plans. Highly organised, with the ability to work efficiently with multiple departments and to tight deadlines. Comfortable and confident in a customer-facing role . Role & Responsibilities As a Delivery Coordinator, you will play a key role within the operations team, managing all areas of the delivery function to ensure a More ❯

Service Desk Analyst Duration - 3 Months initially Location - Manchester Daily Rate - £140-£145 a day IR35 - Inside (Must use an umbrella company) The Role As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about … to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone. Be adept at identifying, gathering and validating customer needs. Be proficient in everyday desktop software. Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked. Communicate effectively in … decisions and behaviours. What are the 3 most important things that you will be and looking for on a CV/shortlisting on: Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as part of a group More ❯

can be made. What will I be doing Monitor and review alerts from security tooling, escalating issues where appropriate. Monitor and action incidents and requests in the Information Security Service Now queues, escalating issues and concerns to the Head of Information Security. Act as the first point of contact for general Information Security queries, providing advice and escalating when … and IT Town Hall presentation slides for Information Security. Occasionally present Information Security updates at the IT Town Hall. Investigate specified security toolsets and produce reports with recommendations for service improvements. Support the maintenance of the Information Security Management System (ISMS) and ISO27001 certification. Collaborate with other IT and business teams to ensure security best practices are followed. Help … Strong written and verbal communication skills. Ability to manage workload effectively, organise and prioritise tasks to meet deadlines. A proactive approach to problem-solving and continuous improvement. Knowledge of Service Now A keen interested in Security Familiarity with ISO27001, NIST or other security frameworks (desirable but not essential). Previous experience in an IT or security-related role (internship More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯