2 of 2 Contract Customer Service Jobs in Manchester

operation of IT systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting … Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer ...