1 of 1 Contract Workflow Management Jobs in Manchester

making. Operational Excellence Oversee the day-to-day performance of all helpdesk operations, ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Manage the end-to-end workflow of helpdesk operations, from first contact to resolution, ensuring seamless handovers and accountability across teams. Drive continuous improvement in processes, systems, and ways of working to maximise productivity and … and team leaders, fostering a culture of engagement, high performance, and customer focus. Build capability across the helpdesk organisation, ensuring robust succession planning and career development opportunities. Client & Stakeholder Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service … delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large More ❯