1 of 1 Contract ITSM Jobs in Marlow

proactive and experienced Service Operations Lead to oversee the operational delivery of IT services. This role is critical in ensuring service stability, process adherence, and continuous improvement within the ITSM frameworks. You will lead the execution of core ITIL processes, manage operational ticketing workflows, and drive governance and monitoring practices to support high-quality service delivery. Duration : 6 months initial … queries. Communicate effectively with technical teams, service delivery managers, and business stakeholders. Support major incident communications and post-incident reviews. Essential Skills Proven experience in IT service operations or ITSM leadership roles. Strong understanding of ITIL processes. Hands-on experience with ITSM platforms, such as ServiceNow. Excellent analytical, communication, and stakeholder management skills. Additional Skills & Qualifications Service management expertise. Experience … change and improvements within the IT service operations. This role offers a supportive culture that fosters professional growth and development. Work Environment The role involves working with cutting-edge ITSM platforms and tools in a collaborative team setting. You will be part of a flexible work environment that promotes a healthy work-life balance. Location Marlow, UK Trading as TEKsystems. More ❯