3 of 3 Contract Customer Service Jobs in Merseyside

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The … as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint … Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about … and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing More ❯