1 of 1 Contract Dynamics 365 Jobs in Merseyside

Contract Helpdesk Manager/2nd-Line Support (Dynamics365) Contract length: 4months Location: Merseyside 3 days working week Start date: ASAP Purpose of the role Our retail client is migrating from Microsoft AX 2008 to Dynamics365 . This project will cover the next 20days pre post-go-live and throughout a … Support the IT Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point for Dynamics365, Windows and O365 issues Triage SQL queries. Key responsibilities Team leadership & scheduling manage workloads, rotas and on-call cover for two Service Desk Engineers. Ticket … triage & resolution own Priority 13 incidents, ensuring 5days) by Week6. Dynamics365 & SQL support execute queries, analyse locks and potentially guide data-fix requests. Process design & documentation With guidance from IT Manager to create/maintain SOPs and knowledge-base articles for the top20 recurring issues. Metrics & reporting establish dashboards for More ❯