IT Support Consultant - Liverpool
- Hiring Organisation
- GMA Consulting
- Location
- Liverpool, Merseyside, North West, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £350-£400 per day
customers · Identify and suggest improvements for the benefit of Operational KPIs · Improve and consolidate RI product lines competencies. What you'll be doing: · Incident Triage and assignment · Incident Investigation (and on-site investigation, as needed) · Incident Update and management · Incident prioritization and escalation trigger · Incident Closure · Incident resolution · Article creation and collaboration with Service Desk Experts to create new articles · Problem Creation for RCA (Root Cause Analysis (if applicable) · Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score), Ticket Turnaround and Backlog Management ...