IT Service Transformation & Operations Lead
- Hiring Organisation
- Proactive Appointments
- Location
- Liverpool, Merseyside, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £350 - £400 per day
including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users … resolve straightforward technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management ...