3 of 3 Contract Microsoft 365 Jobs in Merseyside

long-term development of IT services. The successful candidate will demonstrate: Possession of or studying towards BTEC Level 3 Diploma in IT or equivalent A good working knowledge of M365 services, including Microsoft 365 apps for Enterprise, Azure Active Directory, Exchange Online and Microsoft Teams. Backup solutions for on-premise, cloud and M365 M365 tenant administration More ❯

Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For More ❯

Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling … is paramount. Key skills & responsibilities for the First Line Support: 1st Line/Service Desk/Customer Support – in a Windows/Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills More ❯